Battery Power Chainsaw

[John Mercier]

Originally Posted by SailinAway

With Amazon purchases, makes sure the seller is an authorized retailer (= approved by the manufacturer) and the manufacturer will honor the warranty. EGO, for example, will not honor the warranty for unauthorized Amazon sellers. Much better to buy it from a local approved seller even if it costs a bit more. A local seller might also be able to help you with a warranty claim. Plus local sellers have the discretion to just give you a new tool rather than making you go through the warranty process. That might be more likely with a large retailer like Lowes that can afford that kind of generosity.

As John pointed out in another thread and alludes to above, if you're new to battery-powered tools you have to look ahead at your future needs and make sure the selected manufacturer has the tools you will need and they have good reviews. This takes a lot of research. With EGO I got as far as feeling confident about their lawnmowers, snowblowers, and string trimmers. I ran out of time to research their chainsaws etc.

It isn't a generosity. We turn the tool back in and get a full refund.
I just did this with one of these Dewalt chainsaws. Seems the trigger didn't always work... safety issue... so new saw.

[SailinAway]

Originally Posted by John Mercier

It isn't a generosity. We turn the tool back in and get a full refund.
I just did this with one of these Dewalt chainsaws. Seems the trigger didn't always work... safety issue... so new saw.

Do you do this even when the tool is past the warranty?

[John Mercier]

We aren't the ones that actually honor the warranty... it is Dewalt.
I tagged and sent the customer's saw to the service center... they determined that it couldn't be safely entered back into duty... and sent back a new one.

Round trip is just how long UPS Ground takes.

Lowes would take your saw... transfer it to their service center... and then send an email to the store to replace with a new one.

Had the Dewalt service center bothered to call me... I might have been able to save the customer a couple days as I had one in stock.

He seemed a bit amazed that it came back so quick and they decided on a new saw.

[DougNH]

I run the dewalt 60V, DCCS672 60V FLEXVOLT 18". Yes the batteries are expensive but they are 20V/60V so you can run them in other 20v dewalt tools which is my platform.

[codeman671]

I use the Husqvarna T536LIXP 36 volt top handle saw for light work and love it. I also have their trimmer, pole pruner and hand blower.

I have the Milwaukee trimmer and hand blower but don't like them as much.

[winni83]

Thanks for the replies. I am going to look into the DeWalt 60 volt 18 inch chainsaw.

[SailinAway]

Originally Posted by John Mercier

We aren't the ones that actually honor the warranty... it is Dewalt. I tagged and sent the customer's saw to the service center... they determined that it couldn't be safely entered back into duty... and sent back a new one. . . . Lowes would take your saw... transfer it to their service center... and then send an email to the store to replace with a new one.

What I was trying to say is that some larger retailers will replace a defective item even well past the warranty date without making you go through the warranty process. I've had that experience twice---with a Craftsman mower from Sears and a Toro leaf blower from Home Depot. Walked in with an aggravating problem and walked out with a new machine. I didn't even have a receipt in either case. Of course, you need to have a good reason and be able to make your case persuasively. The mower had a known defective motor that was replaced in the next model and the blower lasted 2 years at 5 hours per year.

[ishoot308]

Originally Posted by SailinAway

What I was trying to say is that some larger retailers will replace a defective item even well past the warranty date without making you go through the warranty process. I've had that experience twice---with a Craftsman mower from Sears and a Toro leaf blower from Home Depot. Walked in with an aggravating problem and walked out with a new machine. I didn't even have a receipt in either case. Of course, you need to have a good reason and be able to make your case persuasively. The mower had a known defective motor that was replaced in the next model and the blower lasted 2 years at 5 hours per year.

I agree! Amazon has replaced power tools for me and my company a number of times. Many times they don’t even want the broken tool back, they just ship out a new one!

Dan

[Beardude]

I have Snapper 60 V tools, chain saw, blower and lawn mower. I'm impressed with them. Now Snapper offers 84 V. My recommendation is to get the most powerful tools available. Some of the lower voltage battery tools just don't cut it, especially the blowers.

[John Mercier]

Originally Posted by ishoot308

I agree! Amazon has replaced power tools for me and my company a number of times. Many times they don’t even want the broken tool back, they just ship out a new one!

Dan

I'm not completely sure that Amazon is an ASD for any of the major tool manufacturers... so taking a broken tool back would just cost them shipping and disposal fees. The only choice they would have is to ship a new tool if they felt that it fell within the implied warranty.

[ishoot308]

Originally Posted by John Mercier

I'm not completely sure that Amazon is an ASD for any of the major tool manufacturers... so taking a broken tool back would just cost them shipping and disposal fees. The only choice they would have is to ship a new tool if they felt that it fell within the implied warranty.

Amazon is listed on Dewalt's web site as one of their authorized retailers and has been for a while...No issues at all buying Dewalt on Amazon

https://www.dewalt.com/find-retailer


Dan

[John Mercier]

ASD is authorized Service... not Retailer.

They are different.

[Brewstream]

I have a Dewalt 20v 12 in chainsaw. It is great for small job - cutting trees and limbs under 4 in in diameter. Need to keep the chain sharp. Helps to have an extra battery handy.

[ishoot308]

Originally Posted by John Mercier

ASD is authorized Service... not Retailer.

They are different.

Understood... but my point being...as an authorized retailer, ANY DeWalt tool purchased there can be repaired at any DeWalt Service center... Though it has been my experience to simply return the tool to Amazon for a full replacement. I have no idea what they do with them but assume send back to DeWalt who then resells them as a refurbished tool...

Dan

[John Mercier]

They won't repair it without us getting the receipt.

So when ordering on Amazon, then bringing it local... it is why I suggested they keep the receipt.

It is an authorized retailer, so Dewalt will honor the warranty... but unlike in my local system... I can't look up a sales history for Amazon.

[fatlazyless]

You all want to fuhgetabout using a hand powered, pruning saw ..... you know ..... a hand saw ...... you MOST definitely need a large chainsaw ..... www.youtube.com/watch?v=75iOaMW-pTE ..... and bigger is betterer! ....

[granitebox]

Amazon doesn't ship receipts with product and hasn't for years. All receipts are available online for many years back so you can easily find the order/item you need a receipt for and print out the receipt.

IME many of the online sellers issue electronic receipts so saving receipts isn't really necessary unless you're buying bricks and mortar.

[John Mercier]

Originally Posted by granitebox

Amazon doesn't ship receipts with product and hasn't for years. All receipts are available online for many years back so you can easily find the order/item you need a receipt for and print out the receipt.

IME many of the online sellers issue electronic receipts so saving receipts isn't really necessary unless you're buying bricks and mortar.

We have the history built into our system.
The problem being... they show up without it then get mad.

[Meredith_Resident]

We have a Ryobi and it works well. Just be sure to check the chain tension often.

[Garcia]

I ended up getting a cordless Dewalt DCCS620B. It works great - which is also its downfall. Ii is so easy to use and so convenient it has become my go to saw. I bought this one with the 12" bar for small, quick jobs but more and more have found myself tackling bigger and longer jobs because it is so easy to grab and go. I quickly run out of battery, not because the battery life is too short, but because I find the saw so easy to grab and use I find myself turning small jobs into bigger ones.

[SailinAway]

Originally Posted by Garcia

I ended up getting a cordless Dewalt DCCS620B. It works great - which is also its downfall. Ii is so easy to use and so convenient it has become my go to saw. I bought this one with the 12" bar for small, quick jobs but more and more have found myself tackling bigger and longer jobs because it is so easy to grab and go. I quickly run out of battery, not because the battery life is too short, but because I find the saw so easy to grab and use I find myself turning small jobs into bigger ones.

Three questions:

(1) How come the 5 amp battery for your Dewalt chainsaw weighs 1.4 lbs and the Ego 5 amp battery weighs 4.9 lbs? I'm hesitating to get a battery string trimmer and chainsaw because of the weight of the Ego battery on a handheld tool.

(2) What's the largest log you could cut efficiently with your saw?

(3) How long does it run on one charge, and how long does it take to recharge?

Thanks!

[John Mercier]

Originally Posted by SailinAway

Three questions:

(1) How come the 5 amp battery for your Dewalt chainsaw weighs 1.4 lbs and the Ego 5 amp battery weighs 4.9 lbs? I'm hesitating to get a battery string trimmer and chainsaw because of the weight of the Ego battery on a handheld tool.

(2) What's the largest log you could cut efficiently with your saw?

(3) How long does it run on one charge, and how long does it take to recharge?

Thanks!

1) Voltage output is different.

2) Single cut probably about 3/4 of the bar length, but a log can be rolled and with enough strength and control... about double the length of the bar... but I have seen professional amaze me with even a 12" bar. My 70 year old grandfather used to drop trees and use it to log... but a lot more effort than a 16" bar.

3) Dewalt suggests charging the 5ah 20v overnight... but requires at least 8 hours at room temperature to reach what they deem full.

[TheTimeTraveler]

Originally Posted by Garcia

I ended up getting a cordless Dewalt DCCS620B. It works great - which is also its downfall. Ii is so easy to use and so convenient it has become my go to saw. I bought this one with the 12" bar for small, quick jobs but more and more have found myself tackling bigger and longer jobs because it is so easy to grab and go. I quickly run out of battery, not because the battery life is too short, but because I find the saw so easy to grab and use I find myself turning small jobs into bigger ones.

A friend of mine also has a battery operated chain saw. He said buying an extra battery pack solved any issues of a dying battery while working longer jobs. He always keeps the extra charged battery with him when working in the woods so he never has any issues.

The biggest advantage of the battery chain saw? Lack of excessive noise!

[John Mercier]

Originally Posted by SailinAway

What I was trying to say is that some larger retailers will replace a defective item even well past the warranty date without making you go through the warranty process. I've had that experience twice---with a Craftsman mower from Sears and a Toro leaf blower from Home Depot. Walked in with an aggravating problem and walked out with a new machine. I didn't even have a receipt in either case. Of course, you need to have a good reason and be able to make your case persuasively. The mower had a known defective motor that was replaced in the next model and the blower lasted 2 years at 5 hours per year.

The Toro Leaf Blower should have had a three year limited warranty (I worked for HD in their garden department).

Craftsman was a unique situation... Sears did some odd things as they owned the brand, currently the way that Lowes owns the brand.