Woodman's Forge Fireplace - Sanbornville, NH

dpg · 04-19-2009, 08:46 PM

Did your mother call the store or the stove mfg? In this type of case if you call the store and tell them you want the name of the areas rep (for the company that is.) If they tell you there isn't one ask for a contact name and number to lodge a complaint with the mfg. This usually makes them nervous as they do not want the company they represent hearing bad things about one of their outlets. I did this with a car (chrysler) they had a part on order for weeks and weeks with no end in sight. I finally called the dealer and asked for the ("Massachusetts Rep.") they were very uneasy but gave me a name and number (as I insisted and would not hang up without it.) Literally that afternoon the OWNER of the dealership called me to see what was going on. Needless to say within days he got my car repaired...He all but begged me not to call the number his service guy gave me and I called it anyways, AFTER my car was fixed.

Seeker · 04-25-2009, 10:33 AM

I've known the owners for years and bought a couple Jotul propane stoves from them. Never again. Shortly after I purchased a large unit to replace a smaller unit (my main source of heat) it stopped working. Their tech at the time came out and diagnosed the problem but the owners would not order the part until I paid upfront. Then they said it had to go back to the mfgr to get their approval. This was a brand new stove! Their customer service is non-existant. I was on the phone with them daily trying to get them off their butts and to get my stove working. Finally got my money for the part back. Too many other good businesses around.

Argie's Wife · 04-27-2009, 08:04 AM

DPG - she called the seller (store) to complain.

She later told me that her complaint was met with "attitude" (you don't give my mother "attitude" - she will mess you up!) but said the owner chilled out after they got talking. She seems to think that there's no one in the area who will work on the stove if these people don't service it. I find it hard to believe they're the only game in town..

However, things are in the works and I'll let it go on until she says she's unhappy again. She's actually upset enough to call the BBB on them if this isn't resolved soon because of this - which is very unlike her. I think the appointment is this week for it (watch it be the day that's going to be like 85 degrees!)

dpg · 04-28-2009, 12:00 PM

My parents have this brand stove (I think, it sounds familiar.) They have also had problems, it's a vent-less gas stove (do they make vent-less models) if they do that's the one. On occasion you could detect the odor of gas in the room - not a good thing. I believe my father went round and round with the store about this problem. I was in a Vermont Castings store down here in Mass this past winter and got talking to them. They strongly do not recommend something that is not vented the guy went into explaining how you can get mold issues in the room (went way over my head.)

swnoel · 04-28-2009, 09:15 PM

Sounds like she would have better off installing a more efficient oil unit, rather than putting in a pellet stove.

I know that when oil prices spiked people panicked and did some foolish things, costing themselves hundreds .

Argie's Wife · 04-28-2009, 11:16 PM

I think she wanted the warmth of the pellet stove without the fuss and mess of a wood stove, to be honest. I think oil prices were a secondary driver to her decision. She's one of those "always cold" people (and so am I! Once October hits, I'm in 3 layers of fleece and wool!)

Hers is a vented stove - I'm not going to pretend I know what's going on with it or why it's not working - I leave that up to the experts.

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04-19-2009, 08:46 PM	#1
dpg Senior Member Join Date: Apr 2004 Posts: 2,613 Thanks: 157 Thanked 233 Times in 170 Posts	Did your mother call the store or the stove mfg? In this type of case if you call the store and tell them you want the name of the areas rep (for the company that is.) If they tell you there isn't one ask for a contact name and number to lodge a complaint with the mfg. This usually makes them nervous as they do not want the company they represent hearing bad things about one of their outlets. I did this with a car (chrysler) they had a part on order for weeks and weeks with no end in sight. I finally called the dealer and asked for the ("Massachusetts Rep.") they were very uneasy but gave me a name and number (as I insisted and would not hang up without it.) Literally that afternoon the OWNER of the dealership called me to see what was going on. Needless to say within days he got my car repaired...He all but begged me not to call the number his service guy gave me and I called it anyways, AFTER my car was fixed.

04-25-2009, 10:33 AM	#2
Seeker Senior Member Join Date: Nov 2007 Location: Effingham Posts: 408 Thanks: 37 Thanked 19 Times in 15 Posts	I've known the owners for years and bought a couple Jotul propane stoves from them. Never again. Shortly after I purchased a large unit to replace a smaller unit (my main source of heat) it stopped working. Their tech at the time came out and diagnosed the problem but the owners would not order the part until I paid upfront. Then they said it had to go back to the mfgr to get their approval. This was a brand new stove! Their customer service is non-existant. I was on the phone with them daily trying to get them off their butts and to get my stove working. Finally got my money for the part back. Too many other good businesses around.

04-27-2009, 08:04 AM	#3
Argie's Wife Senior Member Join Date: Oct 2004 Location: Alton Posts: 1,908 Blog Entries: 1 Thanks: 533 Thanked 579 Times in 260 Posts	DPG - she called the seller (store) to complain. She later told me that her complaint was met with "attitude" (you don't give my mother "attitude" - she will mess you up!) but said the owner chilled out after they got talking. She seems to think that there's no one in the area who will work on the stove if these people don't service it. I find it hard to believe they're the only game in town.. However, things are in the works and I'll let it go on until she says she's unhappy again. She's actually upset enough to call the BBB on them if this isn't resolved soon because of this - which is very unlike her. I think the appointment is this week for it (watch it be the day that's going to be like 85 degrees!)

04-28-2009, 12:00 PM	#4
dpg Senior Member Join Date: Apr 2004 Posts: 2,613 Thanks: 157 Thanked 233 Times in 170 Posts	My parents have this brand stove (I think, it sounds familiar.) They have also had problems, it's a vent-less gas stove (do they make vent-less models) if they do that's the one. On occasion you could detect the odor of gas in the room - not a good thing. I believe my father went round and round with the store about this problem. I was in a Vermont Castings store down here in Mass this past winter and got talking to them. They strongly do not recommend something that is not vented the guy went into explaining how you can get mold issues in the room (went way over my head.)

04-28-2009, 09:15 PM	#5
swnoel Senior Member Join Date: Jan 2007 Posts: 529 Thanks: 83 Thanked 194 Times in 118 Posts	Sounds like she would have better off installing a more efficient oil unit, rather than putting in a pellet stove. I know that when oil prices spiked people panicked and did some foolish things, costing themselves hundreds .

04-28-2009, 11:16 PM	#6
Argie's Wife Senior Member Join Date: Oct 2004 Location: Alton Posts: 1,908 Blog Entries: 1 Thanks: 533 Thanked 579 Times in 260 Posts	I think she wanted the warmth of the pellet stove without the fuss and mess of a wood stove, to be honest. I think oil prices were a secondary driver to her decision. She's one of those "always cold" people (and so am I! Once October hits, I'm in 3 layers of fleece and wool!) Hers is a vented stove - I'm not going to pretend I know what's going on with it or why it's not working - I leave that up to the experts.