Fair Point problems

[tummyman]

Something strange is going on with Fairpoint. Every month, I have it set up that Fairpoint goes into my checking account and deducts the actual bill amount on their predetermined date. I get two different phone bills for two separate phones. Well, recently, the amount they say they are going to deduct is different than the actual amount printed on the bill. I checked the last two months....both deducted amounts were different than the bills but if I add the two months together, it ties to the total billed for the two months combined. Seems crazy. Anyone else notice that things don't balance ?? I have to call them Monday..

[gokart-mozart]

Originally Posted by tummyman

Something strange is going on with Fairpoint. Every month, I have it set up that Fairpoint goes into my checking account and deducts the actual bill amount on their predetermined date. I get two different phone bills for two separate phones. Well, recently, the amount they say they are going to deduct is different than the actual amount printed on the bill. I checked the last two months....both deducted amounts were different than the bills but if I add the two months together, it ties to the total billed for the two months combined. Seems crazy. Anyone else notice that things don't balance ?? I have to call them Monday..

Fairpoint sends out new bills several days to a week BEFORE the last bill was due. SO, if your November bill was due November 28, and you paid it on November 27, you will get a December bill showing a past due balance because that new bill was mailed out on November 21.

I wonder how many suckers pay twice for the same service? I can't believe this form of billing is legal.

If you have a job, or really, anything important to do during the day, you really can't call them to correct it because of the wait time involved.

[MJM]

Originally Posted by tummyman

Something strange is going on with Fairpoint. Every month, I have it set up that Fairpoint goes into my checking account and deducts the actual bill amount on their predetermined date. I get two different phone bills for two separate phones. Well, recently, the amount they say they are going to deduct is different than the actual amount printed on the bill. I checked the last two months....both deducted amounts were different than the bills but if I add the two months together, it ties to the total billed for the two months combined. Seems crazy. Anyone else notice that things don't balance ?? I have to call them Monday..

A word of caution - giving any company your bank information and authorizing autopay via your account is VERY dangerous.
~ You run the risk of your information being compromised if their security is breached.
~ There are numerous instances where companies continue to take withdrawals after the transactions should have ended (e.g. loan paid off, account closed). Getting this stopped, then getting YOUR money back can be very difficult.
Instead of allowing companies access to your bank accounts, set up your autopay to charge a credit card. You are then covered by all the consumer protection laws and policies through that card.

[SIKSUKR]

Originally Posted by MJM

Instead of allowing companies access to your bank accounts, set up your autopay to charge a credit card. You are then covered by all the consumer protection laws and policies through that card.

I do an autopay from my local bank that issued my Visa debit/check card for that exact reason.