Well, age and frost heaves took their toll on my '01 Maxima, and for the past month or so I've been scoping out numerous area dealerships and their pre-owned inventory. I spent a lot of time researching the reviews, and examining pricing, etc. This morning I purchased an '07 Ford Edge from Irwin Motors. I had purchased the Maxima there, and so they were the first stop when I began my search. My salesman, Geoff Cunningham was a GEM! He listened to me, and helped me narrow down which vehicles were going to be satisfy my needs and stay within my budget, then patiently explained the various features and benefits of those I chose to test-drive. That was three weeks ago.
When hubby and I stopped by Irwin's on Saturday morning to make our selection, Geoff not only remembered my name, but also exactly which vehicles I had shown interest in. As it was a Saturday and the weather was fine, both showrooms were mobbed with people, and the there was only one finance manager on duty. Since I had to be at work by 2, Geoff suggested that we wait until Monday to finish up, so as not to waste our entire morning.
This morning when we arrived, the car was completely ready to go, and all of our paperwork was underway. Our Finance Manager Dennis Marhefka had us in and out in under 30 minutes, and worked hard to get us the best possible financing rate. He also helped us make decisions regarding extended warranties, gap insurance, etc.
In this economy, the way you treat your customers means the difference between success and failure. Geoff and Dennis KNOW HOW TO TREAT THEIR CUSTOMERS!!! These gentlemen are true professionals, warm and friendly, and truly worked hard to put me in the right vehicle, at the right rate, and with the appropriate coverages for my needs.
So if you're in the market for a new or used vehicle, I wholeheartedly recommend you go see my new friend, Geoff!
... oh and one more thing ... if you see Geoff, tell him I'm deliriously happy with my fabulous Ford Edge!
