Irwin Motors

Pepper · 03-22-2010, 11:42 AM

Well, age and frost heaves took their toll on my '01 Maxima, and for the past month or so I've been scoping out numerous area dealerships and their pre-owned inventory. I spent a lot of time researching the reviews, and examining pricing, etc. This morning I purchased an '07 Ford Edge from Irwin Motors. I had purchased the Maxima there, and so they were the first stop when I began my search. My salesman, Geoff Cunningham was a GEM! He listened to me, and helped me narrow down which vehicles were going to be satisfy my needs and stay within my budget, then patiently explained the various features and benefits of those I chose to test-drive. That was three weeks ago.

When hubby and I stopped by Irwin's on Saturday morning to make our selection, Geoff not only remembered my name, but also exactly which vehicles I had shown interest in. As it was a Saturday and the weather was fine, both showrooms were mobbed with people, and the there was only one finance manager on duty. Since I had to be at work by 2, Geoff suggested that we wait until Monday to finish up, so as not to waste our entire morning.

This morning when we arrived, the car was completely ready to go, and all of our paperwork was underway. Our Finance Manager Dennis Marhefka had us in and out in under 30 minutes, and worked hard to get us the best possible financing rate. He also helped us make decisions regarding extended warranties, gap insurance, etc.

In this economy, the way you treat your customers means the difference between success and failure. Geoff and Dennis KNOW HOW TO TREAT THEIR CUSTOMERS!!! These gentlemen are true professionals, warm and friendly, and truly worked hard to put me in the right vehicle, at the right rate, and with the appropriate coverages for my needs.

So if you're in the market for a new or used vehicle, I wholeheartedly recommend you go see my new friend, Geoff!

... oh and one more thing ... if you see Geoff, tell him I'm deliriously happy with my fabulous Ford Edge!

robmac · 03-22-2010, 11:46 AM

Good luck Pepper with you new Edge.

BroadHopper · 03-22-2010, 11:49 AM

He use to be a reporter for either the Citizen or LADASUN.

Irwin is always looking for sales people.

WeirsBeachBoater · 03-22-2010, 12:11 PM

Broadhopper, Geoff Cunningham Sr. Has been in auto sales in the lakes region for many years, Geoff Jr is the reporter. I know both Geoff and Dennis at Irwins, they are top shelf.

Belmont Resident · 03-22-2010, 05:14 PM

I'm all done with Ford though. I've gotten some good service from Irwins but over all very disappointed with the level of help I've recieved with my 04 super duty over the years.
The best dealership for service for us was Cantins, to bad Banks blew them away on pricing by a lot on the 3 trucks my wife purchased.

Lakesrider · 03-22-2010, 06:46 PM

Yeah good luck on the Service.. Toyota service there sucked for us. I had to bring in my '06 Rav4 for a leaky front cowl that was letting water into the cab. There was a recall on it that we never got. But because the car had over 36K on the odometer they would not cover it. This despite the fact that I had an extended warranty, and they still said no. I could have fixed the problem myself had I known it was going to cost me over $300.00 for them to fix it. (The directions to fix the recall are all on the internet.) So when they sell you a car it is all smiles and yeah I am going to be an Irwin family member. Suuuuure!

The true mark of a good dealership is not sales. It is the service department.

Eagle · 03-22-2010, 06:51 PM

Well, here is my experience with Irwin Motors. I sent this letter to the salesman 16 months ago:

You probably won’t remember me, but I was the person from XXXXXXXX that bought a 2005 Sienna from you in the spring of 2008 when Toyota bought back my Tacoma with the rotted frame.

The Sienna had a problem with the rims peeling and Toyota arranged to refinish the rims in the fall of last year. The process involved your dealership dismounting the tires, sending the rims out to be refinished, and then reinstalling the tires.

As you can see by the attached copies of letters I recently sent to your dealership and to Toyota, I had a rather disturbing experience with this vehicle because of the damage caused to one of the tires by your dealership. I was extremely lucky that this tire did not fail in the middle of an eight mile long, two-lane bridge while driving to PEI.

As I somewhat expected, I never received a reply from either your dealership or from Toyota. Because of this incident, I now will have a major expense to correct the problem cause by your dealership which is totally unjustified and unacceptable.

I want you to know that, since I am being ignored by Irwin Motors and Toyota, I will no longer bring my vehicle for service at your dealership and will instead take it somewhere else for service. While I have always had great respect for Toyota and the vehicles they produce, I will make it a point to never again buy a Toyota product and get rid of this one as soon as possible. It is obvious that neither Toyota or your dealership cares about the satisfaction of their customers. I will also make it a point to publicize this incident on internet forums and to my friends and acquaintances to make them aware of the lack of quality and service of your dealership.

SIKSUKR · 03-23-2010, 08:02 AM

Good luck with that Edge Pepper.I rented a nice looking orange one in January to drive from Ft Lauderdale to Key West.It had more headroom than my Denali which this big guy enjoyed.I liked it a lot.I think you will also.

sa meredith · 03-23-2010, 09:44 AM

Eagle
While I can understand your frustration (assuming your accusation of the dealer damaging your tire is accurate, as opposed to a road hazzard....I'd love to have a nickel for everytime a customer came in to say "I have no idea what happened to my tire", only to see a two inch gash, from the curb they hit) I must say I find it ironic saying you would never buy another Toyota. Full disclosure: I am not a Toyota fan, as I worked for a domestic dealer for 22 years. To me, they have always been the enemy.
Anyway...anyone even remotely familiar with that frame rot recall, knows Toyota STEPPED WAY UP! Did far and away more than they ever had to. Offered 1.5 times the KBB vehicle's value, in a check. Not a voucher to buy another Toyota. You could actually take the check, and say "thanks, bye." Many/most people got 2 to 3 times what their old vehicle would ever had been worth. And some were 10/11 year old vehicles, where frame rot would have been normal anyway. In the industry, their recall is regarded as the most "customer friendly" of all time. A measure of good will that went above and beyond.
While your frustration over the damaged tire is understandable, you may have lost sight of the "big picture". The reason you went and bought in the first place, was due to Toyota's good will.
On another note...this seems strange. Are we to understand you went there right away, showed them the tire and damage, and they said, "sorry, not interested?"
Letters don't always work best. You simply have no idea of the volume of false accusations/ basless lawsuits that a dealer is hit with on a weekly basis.
With regard to tires...my experience was, over 90% of tire damaged that customers claimed they had no idea what happened, were caused by road hazzard. 90%! But, who wants to pay for their own tire when the dealer can be scammed into doing it.
Did you take this damaged tire to the dealer, state what you believe caused it, and discuss the matter?

Pepper..we have had two Edges since they came out in 2007, and they have been far and away our favorite vehicles..out of over 20 Fords in the past 15 years or so.
Great riding car.
The only issue woth the 2007, was a slight issue with the cooling system. Keep an eye on your temp gauge, and be wary of the sweet smell of anti freeze. It was not a recall, but rather a dealership TSB (Technical service bulliten) as it affected a very small percentage of vehicles. The fix is quick and very minor.

Eagle · 03-23-2010, 10:02 AM

SA, when this happened I had to buy a replacement tire on PEI. Since they didn't have run-flats I bought a regular tire which I am still using. The mechanic at the tire shop where I bought the tire told me that the bad tire had a damaged bead which was done at a previous service. I could not bring the damaged tire back with me because I simply did not have enough room in the vehicle. We were on vacation.

I think most people know that removing a tire and reinstalling it has to be done with great care to avoid damage. Obviously, care was not used in the removal and reinstallation.

Irwin could have simply replaced the tire they damaged but they didn't care.

sa meredith · 03-23-2010, 10:37 AM

Quote:

Originally Posted by Eagle

SA, when this happened I had to buy a replacement tire on PEI. Since they didn't have run-flats I bought a regular tire which I am still using. The mechanic at the tire shop where I bought the tire told me that the bad tire had a damaged bead which was done at a previous service. I could not bring the damaged tire back with me because I simply did not have enough room in the vehicle. We were on vacation.

I think most people know that removing a tire and reinstalling it has to be done with great care to avoid damage. Obviously, care was not used in the removal and reinstallation.

Irwin could have simply replaced the tire they damaged but they didn't care.

Eagle..I understand, and am inclined to believe everything you say...
However, I'm sorry. Not trying to get you fired up here. But to expect the dealer to simply give you a new tire at their expense...with no chance of seeing the old tire, or inspecting the potentially shoddy work done by one of their employees...just take your word for it, and say, "well, yep, here's a new tire now."...is a bit unreasonable.
It is simply something they see every day...a customer wanting re-imbursement after the fact...and 9 out of 10 times it is a scam.
It's like this....every single year, when winter came, and we had the first sleet, freezing rain over night, we would get a pool going, as too how many poeple would either show up or phone in that morning saying..."hey, my windshield wipers just stopped working"...as if our technicians had know way of telling that what really happened was the customer turned on the wipers while they were still frozen to the windshield and blow the wiper motor (sometimes just the fuse) and we would never know. Just lie and lie and lie..because, hey, they're a big dumb dealer...they have the money.
Your frustration over the tire is understandable. But I would think any dealer or shop in the country would want the chance to inspect the damage, and then take responsibilty.Especially with "run flats"!!!! HUGE MONEY!
I would also bet I was right about the amount you got for your trade in???
It's all good. PEI is a great place.Lucky to have a place up there.

Argie's Wife · 03-23-2010, 12:30 PM

Pepper - I am glad you had a good experience and like your Edge. I've been looking at them; looks like a nice car!

However, like Eagle, we also had a negative experience with a vehicle we purchased at Irwin and a repair that was needed just days after we drove it home. We experienced the exhaust pipe and muffler - over 5' long - dropping off a RAV-4 we'd bought just five days prior to the incident.

The RAV-4 had less than 40K miles on it and was just two years old. We got it back to Irwins and thought we'd have some warrantee or something on it. No such luck. It was as if we'd made a private purchase. I would have expected some cost, perhaps, maybe parts or something? The exhaust was badly corroded and someone should have noted that when it was inspected by Service. We were not impressed and won't darken that door again.

robmac · 03-23-2010, 01:15 PM

AW,you did and do have recourse. That is a NH inspection item and state law is clear you can't even put a 20 day plate on a vehicle that has inspection issues. It should have been a covered repair.

Argie's Wife · 03-23-2010, 01:24 PM

I wish we had known that then... we bit the bullet and paid for the repairs. The timing was horrible - just put a down payment on a house and a kid on the way. There's a country music song in here somewhere, isn't there?

robmac · 03-23-2010, 02:12 PM

If it wasn't long ago you still have recourse and any smart business owner ( or one with the fear of litigation from the state ) will try and work something out.

sa meredith · 03-23-2010, 03:59 PM

Quote:

Originally Posted by robmac

If it wasn't long ago you still have recourse and any smart business owner ( or one with the fear of litigation from the state ) will try and work something out.

Robmac...be carefull about giving out info unless you know for certain of what you speak.
In MA...every vehicle sold for over $799 must have a 30 day lemon law warranty, and be inspectable. The consumer does not have the right to waive this warranty, even if both buyer and seller enter into such agrrement (to waive the warranty)...either in writing, or a simple gentleman's agrrement...it does not matter. The law does not care. In MA, the consumer cannot waive their warranty.
However...you are speaking about Irwin Motors, which is in "Live Free or Die" NH. NH law is quite different. If a bargained upon price of a used vehicle in NH is agreed upon by both the buyer and seller, to be an "As Is" sale, the state or NH is fine with it. If the paperwork is in order, the consumer does not have a leg to stand on. The car can break into two pieces when it leaves the lot and you now own 2 cars. The paperwork actually states, "I realize the car I am buying is being sold 'as is' and may be uninspectable and therefore unsafe" etc etc. I'm not saying this is the case here, but if AW made the purchase and entered into an "as is" agreement, then there is not responsibilty on the part of Irwin...nor should there be.
Otherwise, you are right, and the repair should have been covered.

robmac · 03-23-2010, 05:39 PM

SA,I have and am in that business and it's next to imposible for a retail customer to go into a franchised dealer and buy as is. If they put a 20 day temp on any vehicle it MUST pass inspection,not a guess but the law.

NoRegrets · 03-23-2010, 06:09 PM

I read your posts and can not disagree with any of them. What ever happened to a deal based on a hand shake? It is a shame that open communication and the spirit of commerce has been relagated to lawyers and contracts. My first new car I bought (1982 Olds Toronado) just got out of warrenty and the transmission failed. I had the car towed back to the dealer and needed to rent a car for the time it was going to take to fix it. At the end of the week the car was repaired so I went down to the dealership with my checkbook to pay. The owner pulled me aside and apoligized for the problem and did not let me pay anything.

Are we making progress or letting scammers and unscrupulious businesses ruin events that should be exciting like major purchases.

Irwin's is one of the old established historical businesses in the area and there are bound to be a few mistakes. I bet the percentage of happy customers is much higher than the few problems they had. Of course if the problem happened to me.....

sa meredith · 03-23-2010, 06:29 PM

Quote:

Originally Posted by robmac

SA,I have and am in that business and it's next to imposible for a retail customer to go into a franchised dealer and buy as is. If they put a 20 day temp on any vehicle it MUST pass inspection,not a guess but the law.

I guessed I missed the part where she said Irwin plated and inspected the car. My bad. If they put the sticker on it, something does not add up.

corollaman · 03-23-2010, 01:30 PM

I've only had a problem with their body shop, the paint didn't come out smooth, it was all orange-peel effect. I had them re-do it free of charge, and it still didn't look quite right, but I just left it. I didn't want to have my car tied up another 2 days. I've never had a problem with their mechanic shop though. They found bad engine mounts and I looked at them myself, and they were indeed shot, so I replaced them myself, but at least I know they weren't trying to sell me something I didn't need, but I knew how to do the job myself, so I saved money that way. It was in for just an oil change when they saw the rubber separating from them during their 32 point safety and drive ability check.

dpg · 03-24-2010, 11:37 AM

Do what I did last year, buy a Honda.

Seriously, everyone has their issues but when I was looking Chevy wouldn't budge on their Malibu. They were offering 0% financing and because of that wanted to take only 400.00 off the sticker. Granted I only looked at one Chevy dealer and didn't try others. Got my Honda at 5,250.00 off the sticker and financing well below 2%. I don't care what the financing is but (almost nothing) off of a 30,000 sticker is insane.

03-22-2010, 11:42 AM	#1
Pepper Senior Member Join Date: Apr 2004 Location: Laconia, NH Posts: 1,284 Thanks: 409 Thanked 155 Times in 40 Posts	Irwin Motors Well, age and frost heaves took their toll on my '01 Maxima, and for the past month or so I've been scoping out numerous area dealerships and their pre-owned inventory. I spent a lot of time researching the reviews, and examining pricing, etc. This morning I purchased an '07 Ford Edge from Irwin Motors. I had purchased the Maxima there, and so they were the first stop when I began my search. My salesman, Geoff Cunningham was a GEM! He listened to me, and helped me narrow down which vehicles were going to be satisfy my needs and stay within my budget, then patiently explained the various features and benefits of those I chose to test-drive. That was three weeks ago. When hubby and I stopped by Irwin's on Saturday morning to make our selection, Geoff not only remembered my name, but also exactly which vehicles I had shown interest in. As it was a Saturday and the weather was fine, both showrooms were mobbed with people, and the there was only one finance manager on duty. Since I had to be at work by 2, Geoff suggested that we wait until Monday to finish up, so as not to waste our entire morning. This morning when we arrived, the car was completely ready to go, and all of our paperwork was underway. Our Finance Manager Dennis Marhefka had us in and out in under 30 minutes, and worked hard to get us the best possible financing rate. He also helped us make decisions regarding extended warranties, gap insurance, etc. In this economy, the way you treat your customers means the difference between success and failure. Geoff and Dennis KNOW HOW TO TREAT THEIR CUSTOMERS!!! These gentlemen are true professionals, warm and friendly, and truly worked hard to put me in the right vehicle, at the right rate, and with the appropriate coverages for my needs. So if you're in the market for a new or used vehicle, I wholeheartedly recommend you go see my new friend, Geoff! ... oh and one more thing ... if you see Geoff, tell him I'm deliriously happy with my fabulous Ford Edge! __________________ Never waste time lamenting what was. Simply celebrate what is!

03-22-2010, 11:49 AM	#3
BroadHopper Senior Member Join Date: Oct 2004 Location: Laconia NH Posts: 5,570 Thanks: 3,206 Thanked 1,101 Times in 793 Posts	Geoff Cunningham He use to be a reporter for either the Citizen or LADASUN. Irwin is always looking for sales people. __________________ Someday may never be an actual day.

03-22-2010, 05:14 PM	#5
Belmont Resident Senior Member Join Date: Apr 2004 Location: Belmont NH but prefer Jackman Maine Posts: 1,857 Thanks: 491 Thanked 410 Times in 251 Posts	Good luck with new edge. I'm all done with Ford though. I've gotten some good service from Irwins but over all very disappointed with the level of help I've recieved with my 04 super duty over the years. The best dealership for service for us was Cantins, to bad Banks blew them away on pricing by a lot on the 3 trucks my wife purchased.

03-23-2010, 08:02 AM	#8
SIKSUKR Senior Member Join Date: Apr 2004 Posts: 5,075 Thanks: 215 Thanked 903 Times in 509 Posts	I always knew Pepper had an edge Good luck with that Edge Pepper.I rented a nice looking orange one in January to drive from Ft Lauderdale to Key West.It had more headroom than my Denali which this big guy enjoyed.I liked it a lot.I think you will also. __________________ SIKSUKR

03-23-2010, 09:44 AM	#9
sa meredith Senior Member Join Date: Jun 2007 Posts: 986 Blog Entries: 1 Thanks: 32 Thanked 352 Times in 137 Posts	understand Eagle While I can understand your frustration (assuming your accusation of the dealer damaging your tire is accurate, as opposed to a road hazzard....I'd love to have a nickel for everytime a customer came in to say "I have no idea what happened to my tire", only to see a two inch gash, from the curb they hit) I must say I find it ironic saying you would never buy another Toyota. Full disclosure: I am not a Toyota fan, as I worked for a domestic dealer for 22 years. To me, they have always been the enemy. Anyway...anyone even remotely familiar with that frame rot recall, knows Toyota STEPPED WAY UP! Did far and away more than they ever had to. Offered 1.5 times the KBB vehicle's value, in a check. Not a voucher to buy another Toyota. You could actually take the check, and say "thanks, bye." Many/most people got 2 to 3 times what their old vehicle would ever had been worth. And some were 10/11 year old vehicles, where frame rot would have been normal anyway. In the industry, their recall is regarded as the most "customer friendly" of all time. A measure of good will that went above and beyond. While your frustration over the damaged tire is understandable, you may have lost sight of the "big picture". The reason you went and bought in the first place, was due to Toyota's good will. On another note...this seems strange. Are we to understand you went there right away, showed them the tire and damage, and they said, "sorry, not interested?" Letters don't always work best. You simply have no idea of the volume of false accusations/ basless lawsuits that a dealer is hit with on a weekly basis. With regard to tires...my experience was, over 90% of tire damaged that customers claimed they had no idea what happened, were caused by road hazzard. 90%! But, who wants to pay for their own tire when the dealer can be scammed into doing it. Did you take this damaged tire to the dealer, state what you believe caused it, and discuss the matter? Pepper..we have had two Edges since they came out in 2007, and they have been far and away our favorite vehicles..out of over 20 Fords in the past 15 years or so. Great riding car. The only issue woth the 2007, was a slight issue with the cooling system. Keep an eye on your temp gauge, and be wary of the sweet smell of anti freeze. It was not a recall, but rather a dealership TSB (Technical service bulliten) as it affected a very small percentage of vehicles. The fix is quick and very minor.

03-22-2010, 11:46 AM	#2
robmac Senior Member Join Date: Jan 2005 Location: Nashua,Meredith Posts: 951 Thanks: 213 Thanked 106 Times in 81 Posts	Good luck Pepper with you new Edge.

03-22-2010, 12:11 PM	#4
WeirsBeachBoater Senior Member Join Date: Apr 2004 Posts: 709 Blog Entries: 9 Thanks: 39 Thanked 148 Times in 65 Posts	Broadhopper, Geoff Cunningham Sr. Has been in auto sales in the lakes region for many years, Geoff Jr is the reporter. I know both Geoff and Dennis at Irwins, they are top shelf.

03-22-2010, 06:46 PM	#6
Lakesrider Senior Member Join Date: Jun 2007 Posts: 2,129 Thanks: 380 Thanked 1,016 Times in 345 Posts	Yeah good luck on the Service.. Toyota service there sucked for us. I had to bring in my '06 Rav4 for a leaky front cowl that was letting water into the cab. There was a recall on it that we never got. But because the car had over 36K on the odometer they would not cover it. This despite the fact that I had an extended warranty, and they still said no. I could have fixed the problem myself had I known it was going to cost me over $300.00 for them to fix it. (The directions to fix the recall are all on the internet.) So when they sell you a car it is all smiles and yeah I am going to be an Irwin family member. Suuuuure! The true mark of a good dealership is not sales. It is the service department.

03-22-2010, 06:51 PM	#7
Eagle Member Join Date: Dec 2009 Location: Tuftonboro Posts: 48 Thanks: 24 Thanked 6 Times in 5 Posts	Well, here is my experience with Irwin Motors. I sent this letter to the salesman 16 months ago: You probably won’t remember me, but I was the person from XXXXXXXX that bought a 2005 Sienna from you in the spring of 2008 when Toyota bought back my Tacoma with the rotted frame. The Sienna had a problem with the rims peeling and Toyota arranged to refinish the rims in the fall of last year. The process involved your dealership dismounting the tires, sending the rims out to be refinished, and then reinstalling the tires. As you can see by the attached copies of letters I recently sent to your dealership and to Toyota, I had a rather disturbing experience with this vehicle because of the damage caused to one of the tires by your dealership. I was extremely lucky that this tire did not fail in the middle of an eight mile long, two-lane bridge while driving to PEI. As I somewhat expected, I never received a reply from either your dealership or from Toyota. Because of this incident, I now will have a major expense to correct the problem cause by your dealership which is totally unjustified and unacceptable. I want you to know that, since I am being ignored by Irwin Motors and Toyota, I will no longer bring my vehicle for service at your dealership and will instead take it somewhere else for service. While I have always had great respect for Toyota and the vehicles they produce, I will make it a point to never again buy a Toyota product and get rid of this one as soon as possible. It is obvious that neither Toyota or your dealership cares about the satisfaction of their customers. I will also make it a point to publicize this incident on internet forums and to my friends and acquaintances to make them aware of the lack of quality and service of your dealership.

03-23-2010, 10:02 AM	#10
Eagle Member Join Date: Dec 2009 Location: Tuftonboro Posts: 48 Thanks: 24 Thanked 6 Times in 5 Posts	SA, when this happened I had to buy a replacement tire on PEI. Since they didn't have run-flats I bought a regular tire which I am still using. The mechanic at the tire shop where I bought the tire told me that the bad tire had a damaged bead which was done at a previous service. I could not bring the damaged tire back with me because I simply did not have enough room in the vehicle. We were on vacation. I think most people know that removing a tire and reinstalling it has to be done with great care to avoid damage. Obviously, care was not used in the removal and reinstallation. Irwin could have simply replaced the tire they damaged but they didn't care.

03-23-2010, 12:30 PM	#12
Argie's Wife Senior Member Join Date: Oct 2004 Location: Alton Posts: 1,908 Blog Entries: 1 Thanks: 533 Thanked 579 Times in 260 Posts	Pepper - I am glad you had a good experience and like your Edge. I've been looking at them; looks like a nice car! However, like Eagle, we also had a negative experience with a vehicle we purchased at Irwin and a repair that was needed just days after we drove it home. We experienced the exhaust pipe and muffler - over 5' long - dropping off a RAV-4 we'd bought just five days prior to the incident. The RAV-4 had less than 40K miles on it and was just two years old. We got it back to Irwins and thought we'd have some warrantee or something on it. No such luck. It was as if we'd made a private purchase. I would have expected some cost, perhaps, maybe parts or something? The exhaust was badly corroded and someone should have noted that when it was inspected by Service. We were not impressed and won't darken that door again.

03-23-2010, 01:15 PM	#13
robmac Senior Member Join Date: Jan 2005 Location: Nashua,Meredith Posts: 951 Thanks: 213 Thanked 106 Times in 81 Posts	AW,you did and do have recourse. That is a NH inspection item and state law is clear you can't even put a 20 day plate on a vehicle that has inspection issues. It should have been a covered repair.

03-23-2010, 01:24 PM	#14
Argie's Wife Senior Member Join Date: Oct 2004 Location: Alton Posts: 1,908 Blog Entries: 1 Thanks: 533 Thanked 579 Times in 260 Posts	I wish we had known that then... we bit the bullet and paid for the repairs. The timing was horrible - just put a down payment on a house and a kid on the way. There's a country music song in here somewhere, isn't there?

03-23-2010, 02:12 PM	#15
robmac Senior Member Join Date: Jan 2005 Location: Nashua,Meredith Posts: 951 Thanks: 213 Thanked 106 Times in 81 Posts	If it wasn't long ago you still have recourse and any smart business owner ( or one with the fear of litigation from the state ) will try and work something out.

03-23-2010, 05:39 PM	#17
robmac Senior Member Join Date: Jan 2005 Location: Nashua,Meredith Posts: 951 Thanks: 213 Thanked 106 Times in 81 Posts	SA,I have and am in that business and it's next to imposible for a retail customer to go into a franchised dealer and buy as is. If they put a 20 day temp on any vehicle it MUST pass inspection,not a guess but the law.

03-23-2010, 06:09 PM	#18
NoRegrets Senior Member Join Date: Jun 2007 Location: Hudson - NH Posts: 408 Thanks: 233 Thanked 212 Times in 88 Posts	I read your posts and can not disagree with any of them. What ever happened to a deal based on a hand shake? It is a shame that open communication and the spirit of commerce has been relagated to lawyers and contracts. My first new car I bought (1982 Olds Toronado) just got out of warrenty and the transmission failed. I had the car towed back to the dealer and needed to rent a car for the time it was going to take to fix it. At the end of the week the car was repaired so I went down to the dealership with my checkbook to pay. The owner pulled me aside and apoligized for the problem and did not let me pay anything. Are we making progress or letting scammers and unscrupulious businesses ruin events that should be exciting like major purchases. Irwin's is one of the old established historical businesses in the area and there are bound to be a few mistakes. I bet the percentage of happy customers is much higher than the few problems they had. Of course if the problem happened to me.....

03-23-2010, 01:30 PM	#20
corollaman Senior Member Join Date: Feb 2009 Location: Laconia NH Posts: 181 Thanks: 8 Thanked 10 Times in 9 Posts	I've only had a problem with their body shop, the paint didn't come out smooth, it was all orange-peel effect. I had them re-do it free of charge, and it still didn't look quite right, but I just left it. I didn't want to have my car tied up another 2 days. I've never had a problem with their mechanic shop though. They found bad engine mounts and I looked at them myself, and they were indeed shot, so I replaced them myself, but at least I know they weren't trying to sell me something I didn't need, but I knew how to do the job myself, so I saved money that way. It was in for just an oil change when they saw the rubber separating from them during their 32 point safety and drive ability check.

03-24-2010, 11:37 AM	#21
dpg Senior Member Join Date: Apr 2004 Posts: 2,591 Thanks: 150 Thanked 229 Times in 166 Posts	Do what I did last year, buy a Honda. Seriously, everyone has their issues but when I was looking Chevy wouldn't budge on their Malibu. They were offering 0% financing and because of that wanted to take only 400.00 off the sticker. Granted I only looked at one Chevy dealer and didn't try others. Got my Honda at 5,250.00 off the sticker and financing well below 2%. I don't care what the financing is but (almost nothing) off of a 30,000 sticker is insane.