HK Powersports

hazelnut · 02-16-2011, 03:17 PM

I just thought I should share my experiences with the forum.

I have to take this time to commend the service department at HK. Brian does an amazing job over there. Two weeks ago on a Saturday I had an issue with my Polaris sled, the torque arm snapped. On the way down I was on the phone with Brian and he was already trying to figure out if he could get me running that afternoon. Upon arrival Brian looked at it and realized that it was a serious problem and needed to order a part. We looked the sled over and realized that the track had sustained some damage as well.

My goal then shifted to getting the sled up and running for the next weekend. Understand that HK is slammed right now as this has been a great year for snowmobiling and they have a ton of backed up work to do. Over the course of the week Brian and I spoke numerous times. He never made me any promises but he agreed to work as hard as he could to get me running for the weekend. Unfortunately the parts weren't shipping fast enough for my liking. Finally on Friday the parts came in. One problem, the track didn't ship. I was so bummed out, that meant missing another precious weekend of snowmobiling. Even worse it was derby weekend! Brian knew I was bummed and he agreed told me that he would put the sled back together with the old track, the old track was ok enough to ride on for the weekend. He ended up staying open late on Friday and I was able to grab my sled for the weekend and then I dropped it of Sunday as the Track was to be there on Monday.

The bottom line is Brian was accessible, knowledgeable, courteous, helpful and he understood that I wanted my sled as fast as possible. He never made promises about when I would get it back, just that he was going to do everything in his power to get it to me. I have had nothing but extremely positive experiences with the HK Powersports service department. Don't be fooled by the corporate look of this establishment. This is a family run business that values their customers.

Thanks
H-Nut

02-16-2011, 03:17 PM	#1
hazelnut Senior Member Join Date: Oct 2003 Posts: 1,348 Blog Entries: 3 Thanks: 508 Thanked 462 Times in 162 Posts	HK Powersports I just thought I should share my experiences with the forum. I have to take this time to commend the service department at HK. Brian does an amazing job over there. Two weeks ago on a Saturday I had an issue with my Polaris sled, the torque arm snapped. On the way down I was on the phone with Brian and he was already trying to figure out if he could get me running that afternoon. Upon arrival Brian looked at it and realized that it was a serious problem and needed to order a part. We looked the sled over and realized that the track had sustained some damage as well. My goal then shifted to getting the sled up and running for the next weekend. Understand that HK is slammed right now as this has been a great year for snowmobiling and they have a ton of backed up work to do. Over the course of the week Brian and I spoke numerous times. He never made me any promises but he agreed to work as hard as he could to get me running for the weekend. Unfortunately the parts weren't shipping fast enough for my liking. Finally on Friday the parts came in. One problem, the track didn't ship. I was so bummed out, that meant missing another precious weekend of snowmobiling. Even worse it was derby weekend! Brian knew I was bummed and he agreed told me that he would put the sled back together with the old track, the old track was ok enough to ride on for the weekend. He ended up staying open late on Friday and I was able to grab my sled for the weekend and then I dropped it of Sunday as the Track was to be there on Monday. The bottom line is Brian was accessible, knowledgeable, courteous, helpful and he understood that I wanted my sled as fast as possible. He never made promises about when I would get it back, just that he was going to do everything in his power to get it to me. I have had nothing but extremely positive experiences with the HK Powersports service department. Don't be fooled by the corporate look of this establishment. This is a family run business that values their customers. Thanks H-Nut

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