HK Powersports

[RLW]

hazelnut, was Bentley there to get patted????

[hazelnut]

Originally Posted by RLW

hazelnut, was Bentley there to get patted????

No Bummer

[Reilly]

Andy is at MB Tractor Tilton

[Winnisquamguy]

Originally Posted by Reilly

Andy is at MB Tractor Tilton

Delete.....

[jr616]

HK was so great to me when I was in the purchasing process of a new bike. Even advised to on how to get the best deal for the bike I was done with. Lisa called to tell me over the winter when they got in a trade or that she only had a few leftovers left . . . we really became friends during the process. In the end I bought a Yamaha 1300 touring and love it.
Lisa and the sales and parts crew are the best! They always have great suggestions and ideas. And parts arrive when promised.
I even called her to ask about a bike my husband was buying off craigslist (we weren't sure if it was a good deal or not - it was) - they are so knowledgeable!
Service has stayed late for us too in the summer - as we don't usually get up to the lake until late on a Friday. Inspections, oil changes, accessories, troubleshooting - - - exceptional!
We are hoping to acquire a 4-wheeler in the spring and will go straight to HK!
Highly recommend!

[Smith Point]

Last weekend we were out on the sleds and when we filled up with gas I noticed that there was little to no 2 stroke oil in the reservoir, made it back to the camps no problem, but it was 3:01 on Saturday and HK (in Laconia) closes at 3:00 and they are closed no Sunday and Monday, that means no snowmobiling for the rest of the weekend and we were heading back home on Tuesday, thank god they picked up, took my credit card info and left the oil in the secret spot out back. Stopped by on Tuesday to thank them and they had a sale on helmets, picked up 2 HJC helmets with graphics worth $229 each and paid 84.99 each. Grate service, Grate deals! HK saved the weekend and the kid’s actually have helmets that fit. Two thumbs up.

[Belmont Resident]

It is good to hear HK is trying to change their image. We however have not had good experiences with them.
We own 3 snowmobiles, 3 ATV’s and a KLR 650 motorcycle, none of these have been purchased from HK or will ever see their dealerships. They tend to treat those with money differently than us average Joes. We cannot afford to pay the 90 and hour labor rate with a service department that has gone down hill since the early 2000’s.
Their customer service we feel is terrible (unless you have money) with the owner and his son in law being the worst. Maybe that’s why they shipped him to the Tilton store.
Around Laconia you still see the occasional truck sporting HK sells lemons and I still here the reports of service gone bad.
If they are trying to change their image great, but they have a long way to go before they gain the trust of those of us who live in this area. There are a lot of people who used to swear by them back in the day when Dennis and Rick used to be a part of their team.
Also HK does not own a monopoly in this area, there are many other dealerships within a 50 mile radius, not to mention the local repair shops which are usually 25 or more cheaper on labor rates.
Laconia Motorbike is an absolute pleasure to deal with, charges a reasonable rate and although he might not have the same turn around because he is a one man show, I deal with him full knowing this ahead of time.
Funny I didn't notice any local residents giving praise.
Good luck in your dealings with them.

[hazelnut]

Originally Posted by Belmont Resident

It is good to hear HK is trying to change their image. We however have not had good experiences with them.
We own 3 snowmobiles, 3 ATV’s and a KLR 650 motorcycle, none of these have been purchased from HK or will ever see their dealerships. They tend to treat those with money differently than us average Joes. We cannot afford to pay the 90 and hour labor rate with a service department that has gone down hill since the early 2000’s.
Their customer service we feel is terrible (unless you have money) with the owner and his son in law being the worst. Maybe that’s why they shipped him to the Tilton store.
Around Laconia you still see the occasional truck sporting HK sells lemons and I still here the reports of service gone bad.
If they are trying to change their image great, but they have a long way to go before they gain the trust of those of us who live in this area. There are a lot of people who used to swear by them back in the day when Dennis and Rick used to be a part of their team.
Also HK does not own a monopoly in this area, there are many other dealerships within a 50 mile radius, not to mention the local repair shops which are usually 25 or more cheaper on labor rates.
Laconia Motorbike is an absolute pleasure to deal with, charges a reasonable rate and although he might not have the same turn around because he is a one man show, I deal with him full knowing this ahead of time.
Funny I didn't notice any local residents giving praise.
Good luck in your dealings with them.

I can assure you that I do not have money. That one stuck me pretty good. I wish I owned 3 snowmobiles an ATV and a motorcycle. I am fortunate to have the one I own. I have never indicated to them that I have $. I did buy my sled from them 2 years ago. At the time it was a year and a half old leftover. It is an 07 and I bought it in January 09.

Anyway. I am sorry that your dealings were not up to par with them. I really have no stake in this. I had a VERY positive experience and I wanted to share it. I can't speak of the Tilton or Hooksett stores as I have never been there. All I can say is that Brian and the service department were excellent to deal with. This is my direct experience.

Maybe it's time you give them a shot again?

[GTO]

Originally Posted by hazelnut

I can assure you that I do not have money. That one stuck me pretty good. I wish I owned 3 snowmobiles an ATV and a motorcycle. I am fortunate to have the one I own. I have never indicated to them that I have $. I did buy my sled from them 2 years ago. At the time it was a year and a half old leftover. It is an 07 and I bought it in January 09.

Anyway. I am sorry that your dealings were not up to par with them. I really have no stake in this. I had a VERY positive experience and I wanted to share it. I can't speak of the Tilton or Hooksett stores as I have never been there. All I can say is that Brian and the service department were excellent to deal with. This is my direct experience.

Maybe it's time you give them a shot again?

We bought our Seadoo GTX there a couple of years ago. I forget the name of the salesman but he was great. We checked all the dealerships around including one in Billerica, Irwins (never again), Dasilvas. HK in Tilton gave us the best deal on machine and accessories. No pressure from the salesman at all and always returned our calls promptly. The 1st week we had the machine we had trouble with the programmable key causing the machine to stall. We called service to explain and Chris was there the next day at our house with his laptop programming a new key for us. Keep in mind, we live in Meredith. With service like that, I'll pay a little extra.

[chipj29]

Originally Posted by Belmont Resident

It is good to hear HK is trying to change their image. We however have not had good experiences with them.
We own 3 snowmobiles, 3 ATV’s and a KLR 650 motorcycle, none of these have been purchased from HK or will ever see their dealerships. They tend to treat those with money differently than us average Joes. We cannot afford to pay the 90 and hour labor rate with a service department that has gone down hill since the early 2000’s.
Their customer service we feel is terrible (unless you have money) with the owner and his son in law being the worst. Maybe that’s why they shipped him to the Tilton store.
Around Laconia you still see the occasional truck sporting HK sells lemons and I still here the reports of service gone bad.
If they are trying to change their image great, but they have a long way to go before they gain the trust of those of us who live in this area. There are a lot of people who used to swear by them back in the day when Dennis and Rick used to be a part of their team.
Also HK does not own a monopoly in this area, there are many other dealerships within a 50 mile radius, not to mention the local repair shops which are usually 25 or more cheaper on labor rates.
Laconia Motorbike is an absolute pleasure to deal with, charges a reasonable rate and although he might not have the same turn around because he is a one man show, I deal with him full knowing this ahead of time.
Funny I didn't notice any local residents giving praise.
Good luck in your dealings with them.

I only own 2 snowmobiles, a PWC and an old motorcycle, so I must have less money than you. By your logic, I should be getting worse customer service than you. However, it seems the opposite is true.

[hazelnut]

Originally Posted by chipj29

I only own 2 snowmobiles, a PWC and an old motorcycle, so I must have less money than you. By your logic, I should be getting worse customer service than you. However, it seems the opposite is true.

No offense to Belmont Resident intended here just having some fun but... I wanna be an "Average Joe" if it means I can have all those toys!!

[Shreddy]

There's a lot of support and negative posts about HK hovering around the internet. I think the point is, don't be scared to speak up for yourself and let them tell you what you need to do. Seems like they can take advantage of people who have money and might not know as much about the sport.

[SIKSUKR]

Originally Posted by Shreddy

. Seems like they can take advantage of people who have money and might not know as much about the sport.

That might explain post 23.

[Winnisquamguy]

Another local repair place that fixes snowmobiles, and pwc is

Mark's Adrenaline Motor Sports
1015 Laconia Rd
Tilton, NH 03276-5335
603-682-3550

His prices are a lot better than HK and he has a lot of parts in stock.

He is on the south side of Mosquito Bridge.

[MAXUM]

Originally Posted by Shreddy

There's a lot of support and negative posts about HK hovering around the internet. I think the point is, don't be scared to speak up for yourself and let them tell you what you need to do. Seems like they can take advantage of people who have money and might not know as much about the sport.

This is true, but there are also alot of people out there that find the dumbest things to complain about or figure that no matter where they go they are entitled to some sort of deal. If people are that ignorant about what they are doing to suggest they are being taken advantage of, what makes them the expert they are being taken for a ride?

HK guys are pretty good, have helped me out several times, on occasion I'll get a price break on parts most of the time I don't, but that's OK they need to be able to keep the doors open too. The ironic thing is I'm friends with several of the guys there so it goes to show they treat everyone the same.

To Belmont Resident: That 90 dollar and hour shop rate, do you realize how much of that goes to keep the shop open? The enormous and dare I say ridiculous state and federal regulations, fees and permits necessary to have an operation like that is the reason why they have to charge so much. Plus their techs have to be trained by the factory on a regular basis, that's not free and paid for by the dealers. Yeah there are other places that may be able to to the work for less money but cheaper doesn't necessarily mean better. If you really want stuff done right learn how to do it yourself, it's much cheaper and fun too.

[TiltonBB]

You can shop for the cheapest labor rate out there but you never know what you are getting.

If something expensive goes wrong with their repair do they have insurance?

If something is seriously wrong with your machine are the people working on it backed and trained by the factory?

If there are any problems or recalls for your snomobile or watercraft does the little guy know it?

There are times when the cheapest deal is not always the best deal. As the saying goes, you get what you pay for.

I have been, and will be, an HK fan for many years. They treat their customers like friends and family and go the distance to help people. I have bought and sold many things through them and I have always been comfortable with every transaction at HK.

First class sometimes costs a little more but there is a sense of security when you go first class. HK is first class!

[ronc4424]

I also have nothing but good things to say about HK Powersports. I have purchased two Yamaha jet boats in the past and used their service dept. for all repairs and winterizing.
I have their Tilton service dept. do all the repairs on my wifes trike and my bike ( both Hondas ). There not the cheapest in the area but I like having a honda certified mechanic repairing and using OEM PARTS ( and being from Ma I also enjoy not paying any taxes ).
That being said, I believe that you usally get what you pay for. I learned a long time ago that if you don't have anything nice to say about someone or something don't say anything,

[The Big Kahuna]

Originally Posted by Belmont Resident

It is good to hear HK is trying to change their image. We however have not had good experiences with them.
We own 3 snowmobiles, 3 ATV’s and a KLR 650 motorcycle, none of these have been purchased from HK or will ever see their dealerships. They tend to treat those with money differently than us average Joes. We cannot afford to pay the 90 and hour labor rate with a service department that has gone down hill since the early 2000’s.
Their customer service we feel is terrible (unless you have money) with the owner and his son in law being the worst. Maybe that’s why they shipped him to the Tilton store.
Around Laconia you still see the occasional truck sporting HK sells lemons and I still here the reports of service gone bad.
If they are trying to change their image great, but they have a long way to go before they gain the trust of those of us who live in this area. There are a lot of people who used to swear by them back in the day when Dennis and Rick used to be a part of their team.
Also HK does not own a monopoly in this area, there are many other dealerships within a 50 mile radius, not to mention the local repair shops which are usually 25 or more cheaper on labor rates.
Laconia Motorbike is an absolute pleasure to deal with, charges a reasonable rate and although he might not have the same turn around because he is a one man show, I deal with him full knowing this ahead of time.
Funny I didn't notice any local residents giving praise.
Good luck in your dealings with them.

I bet you you only shop at Walmart for everything else!