Bad Experience The Bob House Restaurant/Moultonborough

KonaChick · 07-29-2009, 09:09 PM

I've tried to post this several times but have ended up erasing it for fear it would sound made up or exaggerated. Well, here goes! We dined tonight at The Bob House on Rt. 25 in Moultonborough with 5 adult and 5 children. The adults were at one table and the children at another. Halfway through our meals the owner (shorter blonde woman) comes up to the children's table and starts yelling at them. Before I had a chance to find out what was wrong she walks away. A few seconds later she comes back yelling again and takes the pepper shaker and proceeds to open up the bottle and pour it all over my daughter's food that she was still eating. I was shocked and approached her. She's yelling something about the kid's that I can't make out. I ask her to calm down so I can find out what happened. She screams that my daugher poured some sugar into the pepper shaker. I asked my daughter if this was true and she starts to cry. I assume she's guilty and tell her that's unacceptable. The whole time this lunatic owner is still rambling on, sometimes yelling, other times in my face in a low threating voice telling me how my children could have cost her her business. I tell her again to calm down so we can talk about it. (I'm thinking at this point what can my daughter do for restituion). She's totally unapproachable and not interested in anything I have to say. She then goes on to yell at the kid's that they did something to the ketchup jar as well. I look at the table and ask her where is the ketchup jar (there was NONE on the table) and she says one of the kids must have taken it. We pay the bill and leave. I talk to my daughter on the way home about what she did and that it was wrong . I also tell her that the adult's reaction was just as wrong. I can't seem to get this woman out of my mind and her insane reaction and yelling and screaming in the middle of her own restaurant!! At one point even the manager came over to tell her to leave the table and stop. I decide to call when we get home to speak to the manager. I tell him my daugher was clearly in the wrong, I apologize but also that I can't believe an adult would act the way the way the owner did. He says what do you want me to do about it and I tell him the least he can do is comp my daughter's meal that had a jar of pepper thrown all over it. He says he will talk to the owner and that he will call me back. A few minutes later SHE calls back and guess what?!?! She's STILL yelling and screaming about how my daugher could have cost her her whole business. Once again I tell her to please calm down , that my daugher was in the wrong but that her business is not in jeapordy at all. She's telling me never to set foot into he restaurant again and I reply of course I won't. Honestly I'm just venting about this woman's unprofessional behavior and wanted everyone to know how bad she acted. There's no way this is an isolated incident. That woman didn't get up this morning and decide to be out of control, it's something she does on a regular basis. It's second nature to her. I have filed a complaint with the BBB. My father (who was at the restaurant) wants me to file a complaint with the Moultonborough PD (for pouring the pepper over the food). Needless to say she's not comping me anything and I hung up on her after about a minute of trying to get a word in edgewise. Ugggg!!! What a rotten way to end a wonderful vacation up at our lake house with my family. Please note my daughter WAS in the wrong, totally. She's been given an apporpriate consequence and will hopefull learn a lesson from this. Wouldn't it have been much better if this woman had come over to the parent's table and report what she saw?? How much more of a lesson would it be to my daugher to have this business owner tell her what the consequences are of doing something like that, perhaps even had her fill up a few pepper shakers!! Instead my daughter saw a raging lunatic throw a whole bottle of opened pepper at her. OK rant over. Thanks as always for letting me vent!

07-29-2009, 09:09 PM	#1
KonaChick Senior Member Join Date: Apr 2004 Posts: 518 Thanks: 19 Thanked 62 Times in 15 Posts	Bad Experience The Bob House Restaurant/Moultonborough I've tried to post this several times but have ended up erasing it for fear it would sound made up or exaggerated. Well, here goes! We dined tonight at The Bob House on Rt. 25 in Moultonborough with 5 adult and 5 children. The adults were at one table and the children at another. Halfway through our meals the owner (shorter blonde woman) comes up to the children's table and starts yelling at them. Before I had a chance to find out what was wrong she walks away. A few seconds later she comes back yelling again and takes the pepper shaker and proceeds to open up the bottle and pour it all over my daughter's food that she was still eating. I was shocked and approached her. She's yelling something about the kid's that I can't make out. I ask her to calm down so I can find out what happened. She screams that my daugher poured some sugar into the pepper shaker. I asked my daughter if this was true and she starts to cry. I assume she's guilty and tell her that's unacceptable. The whole time this lunatic owner is still rambling on, sometimes yelling, other times in my face in a low threating voice telling me how my children could have cost her her business. I tell her again to calm down so we can talk about it. (I'm thinking at this point what can my daughter do for restituion). She's totally unapproachable and not interested in anything I have to say. She then goes on to yell at the kid's that they did something to the ketchup jar as well. I look at the table and ask her where is the ketchup jar (there was NONE on the table) and she says one of the kids must have taken it. We pay the bill and leave. I talk to my daughter on the way home about what she did and that it was wrong . I also tell her that the adult's reaction was just as wrong. I can't seem to get this woman out of my mind and her insane reaction and yelling and screaming in the middle of her own restaurant!! At one point even the manager came over to tell her to leave the table and stop. I decide to call when we get home to speak to the manager. I tell him my daugher was clearly in the wrong, I apologize but also that I can't believe an adult would act the way the way the owner did. He says what do you want me to do about it and I tell him the least he can do is comp my daughter's meal that had a jar of pepper thrown all over it. He says he will talk to the owner and that he will call me back. A few minutes later SHE calls back and guess what?!?! She's STILL yelling and screaming about how my daugher could have cost her her whole business. Once again I tell her to please calm down , that my daugher was in the wrong but that her business is not in jeapordy at all. She's telling me never to set foot into he restaurant again and I reply of course I won't. Honestly I'm just venting about this woman's unprofessional behavior and wanted everyone to know how bad she acted. There's no way this is an isolated incident. That woman didn't get up this morning and decide to be out of control, it's something she does on a regular basis. It's second nature to her. I have filed a complaint with the BBB. My father (who was at the restaurant) wants me to file a complaint with the Moultonborough PD (for pouring the pepper over the food). Needless to say she's not comping me anything and I hung up on her after about a minute of trying to get a word in edgewise. Ugggg!!! What a rotten way to end a wonderful vacation up at our lake house with my family. Please note my daughter WAS in the wrong, totally. She's been given an apporpriate consequence and will hopefull learn a lesson from this. Wouldn't it have been much better if this woman had come over to the parent's table and report what she saw?? How much more of a lesson would it be to my daugher to have this business owner tell her what the consequences are of doing something like that, perhaps even had her fill up a few pepper shakers!! Instead my daughter saw a raging lunatic throw a whole bottle of opened pepper at her. OK rant over. Thanks as always for letting me vent!