Bad Experience The Bob House Restaurant/Moultonborough

angela4design · 07-30-2009, 08:40 AM

Why is the owner so concerned about losing her business? Is she afraid of food allergies? I don't understand that.

And, I'm curious how old the child is, six or sixteen? It would make a difference in my perception. Was it a malicious prank, or a bad idea? Either way, it's not right, but I could understand an owner being more angry if it's kids that should 'know better'.

I'm a believer that adults should handle things as well, adults. And, I can respect that KonaChick tried to adress things without the owner escalating this situation in front of the children! That would have ticked me off, too.

Were they amenable to kids otherwise? I mean, some establishments don't offer a kids menu, kids' chairs, etc, sending a clear message of 'not welcome'. This story doesn't sound like an establishment accustomed to kids, who will after all, be kids, for better or worse.

KonaChick · 07-30-2009, 09:10 AM

My daughter is definetely old enough to know better but the fact she started crying when the owner yelled at her and poured out the bottle of pepper on her food shows you she's far from being an adult. Malicious? No...Stupid...YES!! This restaurant is not fine dining like the Coe House. The menu is varied with anything from burgers and club sandwiches to fish and chicken entrees. The clientele when we were there last night was older couples, younger couples and several families with toddlers. The toddlers were in those wooden high chairs provided by (I assume) the restaurant so I can only be lead to believe they are prepared for and welcome parties with young children. I do not recall if they had a children's menu or not. I want to say the food was OK, not the best but certainly not the worst we've had in lakes region restaurants. Our server was wonderful and very attentive. This was a young woman who had enough class to tell my father that reguardless of what transpired she hoped we would come back, a class act.

ITD · 07-30-2009, 10:29 AM

Konachick, nobody and I mean nobody (except me or my wife) gets to scream at my kids like that, I don't care what my kid may have done, screaming, threatening and physical intimidation just will not happen and will bring an equal response to the aggressor, with me between the aggressor and my kid.

.....I will not be going to that restaurant based on your story. I can just imagine what else goes on in that place.

The proper way to handle this would have been for her to ask who was in charge of your daughter ( you in this case) and speak, or yell at you, then allow you to handle it.

What the owner did was way out of line.....

Kona, I've seen many posts from you and you seem to have your act together. I think your opportunity to handle this properly was lost when you let this person berate your daughter, you should have stopped her in her tracks, even if it escalated the situation it would have diverted the brunt of the attack from your daughter.

What I would do is explain to your daughter that this person should have never yelled at her like that and she does not have to accept that behavior from strangers. And if it ever happens again, you will protect her. Then if something like that happens again, political correctness be damned, defend your daughter. You can deal with your daughter's transgression later.

BTW, did your daughter actually admit to this misdeed? I'm wondering if she is covering for someone else.

Gilligan · 07-30-2009, 03:27 PM

Quote:

Originally Posted by KonaChick

My daughter is definetely old enough to know better but the fact she started crying when the owner yelled at her and poured out the bottle of pepper on her food shows you she's far from being an adult. Malicious? No...Stupid...YES!! .

Angela4Design asked how old your daughter is, 6 or 16 makes a difference. You don't give a direct answer which leads me to believe she is on the older side.

Asking for a compensated meal after your kid pranks the restaurant is a bit much IMO.

07-30-2009, 08:40 AM	#1
angela4design Senior Member Join Date: Mar 2007 Location: Meredith Posts: 353 Thanks: 45 Thanked 54 Times in 38 Posts	Losing her business?? Why is the owner so concerned about losing her business? Is she afraid of food allergies? I don't understand that. And, I'm curious how old the child is, six or sixteen? It would make a difference in my perception. Was it a malicious prank, or a bad idea? Either way, it's not right, but I could understand an owner being more angry if it's kids that should 'know better'. I'm a believer that adults should handle things as well, adults. And, I can respect that KonaChick tried to adress things without the owner escalating this situation in front of the children! That would have ticked me off, too. Were they amenable to kids otherwise? I mean, some establishments don't offer a kids menu, kids' chairs, etc, sending a clear message of 'not welcome'. This story doesn't sound like an establishment accustomed to kids, who will after all, be kids, for better or worse.

07-30-2009, 10:29 AM	#3
ITD Senior Member Join Date: Apr 2004 Location: Moultonboro, NH Posts: 2,935 Thanks: 478 Thanked 694 Times in 389 Posts	Konachick, nobody and I mean nobody (except me or my wife) gets to scream at my kids like that, I don't care what my kid may have done, screaming, threatening and physical intimidation just will not happen and will bring an equal response to the aggressor, with me between the aggressor and my kid. .....I will not be going to that restaurant based on your story. I can just imagine what else goes on in that place. The proper way to handle this would have been for her to ask who was in charge of your daughter ( you in this case) and speak, or yell at you, then allow you to handle it. What the owner did was way out of line..... Kona, I've seen many posts from you and you seem to have your act together. I think your opportunity to handle this properly was lost when you let this person berate your daughter, you should have stopped her in her tracks, even if it escalated the situation it would have diverted the brunt of the attack from your daughter. What I would do is explain to your daughter that this person should have never yelled at her like that and she does not have to accept that behavior from strangers. And if it ever happens again, you will protect her. Then if something like that happens again, political correctness be damned, defend your daughter. You can deal with your daughter's transgression later. BTW, did your daughter actually admit to this misdeed? I'm wondering if she is covering for someone else. Last edited by ITD; 07-30-2009 at 03:57 PM. Reason: Toned it down a little.........

07-30-2009, 09:10 AM	#2
KonaChick Senior Member Join Date: Apr 2004 Posts: 518 Thanks: 19 Thanked 62 Times in 15 Posts	My daughter is definetely old enough to know better but the fact she started crying when the owner yelled at her and poured out the bottle of pepper on her food shows you she's far from being an adult. Malicious? No...Stupid...YES!! This restaurant is not fine dining like the Coe House. The menu is varied with anything from burgers and club sandwiches to fish and chicken entrees. The clientele when we were there last night was older couples, younger couples and several families with toddlers. The toddlers were in those wooden high chairs provided by (I assume) the restaurant so I can only be lead to believe they are prepared for and welcome parties with young children. I do not recall if they had a children's menu or not. I want to say the food was OK, not the best but certainly not the worst we've had in lakes region restaurants. Our server was wonderful and very attentive. This was a young woman who had enough class to tell my father that reguardless of what transpired she hoped we would come back, a class act.

The Following User Says Thank You to KonaChick For This Useful Post:
angela4design (07-30-2009)

The Following 5 Users Say Thank You to ITD For This Useful Post:
BeaverIslandGuy (08-01-2009), gormck (07-30-2009), Irrigation Guy (07-31-2009), Resident 2B (08-02-2009), SteveA (07-30-2009)