Metrocast Internet Connection Speeds

[bclaker]

I have High Speed Internet which is supposed to have 15 mbps downloads and 1 mbps uploads. I ran the test and got results of 5.78 mbps and 1.47 mbps. I called Metrocast Support and he had me disconnect the power to the modem and replug it. Not much change. He would have had me run the modem directly to the computer rather than through router, I have a real rat's nest behind the monitor, so I'll try that tomorrow. I have a tentative appointment for a technician to come Tuesday to check out the modem. Now I'm wondering if maybe I could just exchange the modem.