Metrocast Internet Connection Speeds

[upthesaukee]

When we decided to get somewhere near this century as far as tv's were concerned, and got a flat screen HD tv, Metrocast came out to hook up the digital box. He put a meter on,and discovered the signal was way too low to get a good picture. We were last call on a Fri, and I am sure he was not a happy camper.

He investigated, and found that at the Metrocast modem that was installed by them when we went to the VIP package a few years ago, there were not one, but two splitters attached to the cables that came to the back of modem. He disconnected both as they were not splitting off anything, and connected the cable directly to the modem. He said each splitter has a negative effect on quality due to impedence, I guess.

We went into the crawl space, and found the splitter that takes the outside signal, and splits off to our two tv's. He was going to check the signal there, but had to get the meter. As he was coming back, I pointed out the "outside cable box" where the wire came to the house from the pole. On a hunch, he opened it and found yes another spiltter being used to connect two cables, rather than a union,or what ever it is called in electronics to connect two together. He removed it, and replaced with a union.

Back inside, and the signal had come up dramatically...He finished the hookup and got us up and running. He did say our internet speed should improve as well. I had run speed test a few days before because the other half was complaining, and after he left, we had gained over 1 MB speed.

Bottom line, you may have a tech who will correct the ills of other not so conscientious techs.

Good luck.