Irwin Motors

Eagle · 03-22-2010, 06:51 PM

Well, here is my experience with Irwin Motors. I sent this letter to the salesman 16 months ago:

You probably won’t remember me, but I was the person from XXXXXXXX that bought a 2005 Sienna from you in the spring of 2008 when Toyota bought back my Tacoma with the rotted frame.

The Sienna had a problem with the rims peeling and Toyota arranged to refinish the rims in the fall of last year. The process involved your dealership dismounting the tires, sending the rims out to be refinished, and then reinstalling the tires.

As you can see by the attached copies of letters I recently sent to your dealership and to Toyota, I had a rather disturbing experience with this vehicle because of the damage caused to one of the tires by your dealership. I was extremely lucky that this tire did not fail in the middle of an eight mile long, two-lane bridge while driving to PEI.

As I somewhat expected, I never received a reply from either your dealership or from Toyota. Because of this incident, I now will have a major expense to correct the problem cause by your dealership which is totally unjustified and unacceptable.

I want you to know that, since I am being ignored by Irwin Motors and Toyota, I will no longer bring my vehicle for service at your dealership and will instead take it somewhere else for service. While I have always had great respect for Toyota and the vehicles they produce, I will make it a point to never again buy a Toyota product and get rid of this one as soon as possible. It is obvious that neither Toyota or your dealership cares about the satisfaction of their customers. I will also make it a point to publicize this incident on internet forums and to my friends and acquaintances to make them aware of the lack of quality and service of your dealership.

03-22-2010, 06:51 PM	#7
Eagle Member Join Date: Dec 2009 Location: Tuftonboro Posts: 48 Thanks: 24 Thanked 6 Times in 5 Posts	Well, here is my experience with Irwin Motors. I sent this letter to the salesman 16 months ago: You probably won’t remember me, but I was the person from XXXXXXXX that bought a 2005 Sienna from you in the spring of 2008 when Toyota bought back my Tacoma with the rotted frame. The Sienna had a problem with the rims peeling and Toyota arranged to refinish the rims in the fall of last year. The process involved your dealership dismounting the tires, sending the rims out to be refinished, and then reinstalling the tires. As you can see by the attached copies of letters I recently sent to your dealership and to Toyota, I had a rather disturbing experience with this vehicle because of the damage caused to one of the tires by your dealership. I was extremely lucky that this tire did not fail in the middle of an eight mile long, two-lane bridge while driving to PEI. As I somewhat expected, I never received a reply from either your dealership or from Toyota. Because of this incident, I now will have a major expense to correct the problem cause by your dealership which is totally unjustified and unacceptable. I want you to know that, since I am being ignored by Irwin Motors and Toyota, I will no longer bring my vehicle for service at your dealership and will instead take it somewhere else for service. While I have always had great respect for Toyota and the vehicles they produce, I will make it a point to never again buy a Toyota product and get rid of this one as soon as possible. It is obvious that neither Toyota or your dealership cares about the satisfaction of their customers. I will also make it a point to publicize this incident on internet forums and to my friends and acquaintances to make them aware of the lack of quality and service of your dealership.