Anyone fix Anderson Windows?

[ishoot308]

Originally Posted by Lucy Goose

We bought a house here in Melvin a few months ago and one of our Andersen windows is leaking. Anyone know someone who services them in the lakes area?

Thanks in advance.

When you say it's leaking are you saying water is entering the house or the insulated panes are foggy??... If the insulated panes are foggy, check the spacer between the panes and look for a date stamp. Depending on how old they are they could be under warranty. Many windows are now warranted for 10 years or more for thermal pane failure.

Dan

[jmen24]

Originally Posted by ishoot308

When you say it's leaking are you saying water is entering the house or the insulated panes are foggy??... If the insulated panes are foggy, check the spacer between the panes and look for a date stamp. Depending on how old they are they could be under warranty. Many windows are now warranted for 10 years or more for thermal pane failure.

Dan

You will need this number before you call anyone. It is more than a date stamp, it is a unique number that is given to that window. This will tell the manufacturer the date they manufactured it and the exact size and options installed on that window. If it is a weather strip issue they can send one out that is sized exactly for that window or they can order a direct replacement that will be installed. I will tell you that a window has to be installed line by line to the manufacturers specs or they will not warranty it for any reason, thermal pane failure can be attributed to improper installation.

But write down that number (it will be close to what we all recognize as a serial number in length) and contact Anderson directly, if it is a warranty item they will send out a rep to look at it and they will typically have a contractor that they use for warranty repairs. But start with Anderson.

If they will not be able to help you, look at this site https://www.truth.com/main/ This is the hardware manufacturer for almost every mechanical component installed in major brand window made since the early 80's. Not everything is a do it yourself, but some things are.

One thing to note, the date stamp will be located as Dan says, within the thermal pane, the number I am talking about will be on the window frame or hardware. It is not supposed to be removed for any reason and states that. Anderson is usually mounted on the top jamb of double hung and top or side for casements, awnings should be on the side. It will not be on a sash or on the sill.