Vonage Telephone Service ?

Mirror Lake's BB · 08-27-2011, 12:10 PM

Winnisquamguy,

We think we had the same issue with Omma as you are experiencing. Omma automatically gave us a 60 day free trial of their 'Premier' package. If after 60 days you don't 'opt out' you are automatically enrolled in the program and will get billed an additional $9.99 per month. The only way to discontinue the program is by calling them directly @1-888-711-6662. When we called, they claim they sent us emails warning that the 60 day trial was about to end. In our case, we had just changed internet providers and email so we didn't get the email. Also, they tried to offer us a deal for the Premier package which we turned down. We didn't feel like we needed the bells and whistles of Premier. All we care about is the ingoing/outgoing phone log. We only pay $3.47/month which I believe goes for taxes.

A week or so ago the whole Omma system crashed (not sure if that's the correct term) and the phone system was down for about 6 hours in the US and some international locations. Apparently, this problem was extremely rare for Omma.

Let us know how you make out.

Belmont Resident · 08-28-2011, 01:25 PM

We had it for years mainly for a fax line. Never had a problem with it.

kauriel · 08-29-2011, 08:44 PM

We have Vonage and use it with a router and 2 wireless handsets. The unlimited nationwide calling is great but our phones tend to skip and have periods of poor quality but I am guessing that might be due to distance between phones & router. I am planning to try hooking up our vonage router to repeater on 2nd floor where phones are predominantly used. One plus is that we have our service setup to forward to my cell phone if VOIP fails.

We also tried Magic Jack but had similar issues with poor quality. Too bad because it was much cheaper than Vonage!

jazzman · 08-30-2011, 10:21 PM

I use a VOIP service called phone power www.phonepower.com, that works out at around $10/month. It's reliable and I use it several hours per day for business. VOIP works fine over cable/broadband. It's a little trickier if you have DSL. The main problem is there is more of a delay between when you talk and the person on the other end hears you, but it's really no worse than a cell phone.

08-27-2011, 12:10 PM	#1
Mirror Lake's BB Senior Member Join Date: Apr 2004 Location: Wayne, PA & Mirror Lake Posts: 150 Thanks: 117 Thanked 17 Times in 15 Posts	Omma billing issue Winnisquamguy, We think we had the same issue with Omma as you are experiencing. Omma automatically gave us a 60 day free trial of their 'Premier' package. If after 60 days you don't 'opt out' you are automatically enrolled in the program and will get billed an additional $9.99 per month. The only way to discontinue the program is by calling them directly @1-888-711-6662. When we called, they claim they sent us emails warning that the 60 day trial was about to end. In our case, we had just changed internet providers and email so we didn't get the email. Also, they tried to offer us a deal for the Premier package which we turned down. We didn't feel like we needed the bells and whistles of Premier. All we care about is the ingoing/outgoing phone log. We only pay $3.47/month which I believe goes for taxes. A week or so ago the whole Omma system crashed (not sure if that's the correct term) and the phone system was down for about 6 hours in the US and some international locations. Apparently, this problem was extremely rare for Omma. Let us know how you make out.

08-28-2011, 01:25 PM	#2
Belmont Resident Senior Member Join Date: Apr 2004 Location: Belmont NH but prefer Jackman Maine Posts: 1,857 Thanks: 491 Thanked 410 Times in 251 Posts	vonage We had it for years mainly for a fax line. Never had a problem with it.

The Following User Says Thank You to Mirror Lake's BB For This Useful Post:
Winnisquamguy (08-28-2011)

08-29-2011, 08:44 PM	#3
kauriel Senior Member Join Date: Jul 2010 Location: Laconia, N. MA Posts: 290 Thanks: 119 Thanked 62 Times in 44 Posts	We have Vonage and use it with a router and 2 wireless handsets. The unlimited nationwide calling is great but our phones tend to skip and have periods of poor quality but I am guessing that might be due to distance between phones & router. I am planning to try hooking up our vonage router to repeater on 2nd floor where phones are predominantly used. One plus is that we have our service setup to forward to my cell phone if VOIP fails. We also tried Magic Jack but had similar issues with poor quality. Too bad because it was much cheaper than Vonage!

08-30-2011, 10:21 PM	#4
jazzman Senior Member Join Date: Jul 2011 Location: Mont Vernon NH & Big Barndoor Island Posts: 321 Thanks: 4 Thanked 184 Times in 62 Posts	I use a VOIP service called phone power www.phonepower.com, that works out at around $10/month. It's reliable and I use it several hours per day for business. VOIP works fine over cable/broadband. It's a little trickier if you have DSL. The main problem is there is more of a delay between when you talk and the person on the other end hears you, but it's really no worse than a cell phone.