Castle in the Clouds

[Sue Doe-Nym]

I THINK that the food service is a separate entity, but I am not sure about that at all. As for their response when the food shortage was brought to their attention, they said that they had served enough food for 84, and that some people had taken too much. I didn't see any evidence of "heaped plates". As I said before, we'll get over it, but it did leave a sour taste (no pun intended). Under the circumstances, I wouldn't plan a buffet there....if I am hosting something, I don't want my friends to leave hungry!

[NoBozo]

Originally Posted by Sue Doe-Nym

I THINK that the food service is a separate entity, but I am not sure about that at all. As for their response when the food shortage was brought to their attention, they said that they had served enough food for 84, and that some people had taken too much. I didn't see any evidence of "heaped plates". As I said before, we'll get over it, but it did leave a sour taste (no pun intended). Under the circumstances, I wouldn't plan a buffet there....if I am hosting something, I don't want my friends to leave hungry!

WHAT..? Was this a Buffet..?? ............YUP

We all know that people's "Eyes Are Bigger Than Their Stomachs"....Particularly when the Food is Particularly Appetizing....NO...? .. FOOD ALL GONE....

[VitaBene]

Originally Posted by NoBozo

WHAT..? Was this a Buffet..?? ............YUP

We all know that people's "Eyes Are Bigger Than Their Stomachs"....Particularly when the Food is Particularly Appetizing....NO...? .. FOOD ALL GONE....

NB it was 84 women, I believe. Men are more wasteful IMO

[threebritts]

I worked at the Castle last summer, in the cafe and also in the gift shop. Previously, I was a frequent lunch client there. The food was always outstanding, and the service was good.
I have to say that at several of the buffet type luncheons I served, there were a number of people who took a lot of food which they never finished. Very wasteful. And some of the people at the end of the line got whatever was left. The kitchen had to scramble to try to prepare more food quickly, and that was difficult. In this case it may have appeared that nobody had plates piled high, but that could have been the problem.
In any case, I would have asked to speak with the general manager to try to straighten things out before posting on the forum. The Castle is a great place for a function or lunch, and I hope people don't get a bad impression based on this.

[Greene's Basin Girl]

I have never been to a buffet where they ran out of food. There were not even any men in our group so I believe there should have been able food. Also the price of our meals were not inexpensive. It should never have happened and the castle should have never suggested that we had put to much food on our plates. I call that " passing the buck". They were at fault- we weren't. That is very poor business. Moultonborough is a small town. I would think the castle would like to have their customers back time and time again. "Shame on them".

[Sue Doe-Nym]

I heartily agree with Green Basin Gal......the Women's Club members were the victims, not the Castle! They did not have enough food available....PERIOD!
For once, can we NOT blame the innocent? The food was very good, what there was of it, but too bad not all got even a sample!

[BrownstoneNorth]

Originally Posted by Sue Doe-Nym

I heartily agree with Green Basin Gal......the Women's Club members were the victims, not the Castle! They did not have enough food available....PERIOD!
For once, can we NOT blame the innocent? The food was very good, what there was of it, but too bad not all got even a sample!

If you had told Castle 84 women and showed up with 84 high school football players instead, running out of food would be understandable. Otherwise: Not.

Since threebritts has acknowledged that the same kind of thing happened when she worked there last summer, the General Manager must know that it's a problem with their buffets. This is a case of Castle either not learning from its mistakes or not caring.

You're absolutely right to be sharing your experience at Castle publicly.

[brk-lnt]

Originally Posted by threebritts

I have to say that at several of the buffet type luncheons I served, there were a number of people who took a lot of food which they never finished. Very wasteful.

Wasteful or not, a professional kitchen will understand, budget for, and cook for how much food people TAKE, not how much they EAT. This is part of managing a buffet or catering style operation. From the sounds of your post, the kitchen at the Castle has been aware that their anticipated serving quantities do not match up with people's actual servings for a given group size.

They need to adjust their output, and potentially pricing, accordingly.

[NoBozo]

Originally Posted by VitaBene

NB it was 84 women, I believe. Men are more wasteful IMO

I saw 84 women in Filene's Basement once. It wasn't pretty. NB