Pepper's Double Stuffed lobster roll

[Pepper]

Originally Posted by Resident 2B

Thank you! We'll do our very best to continue to live up to your praise!

OK, Now I get it! It's not "Unit 2B" It's "To Be"! Cute! Very Cute!

[Resident 2B]

You got it.

I am now dealing with changing my "Winni.com name" or keeping it.
I wish I had the foresight of "LakeGezzer" He is way beyond my planning horizon!

See you soon!

[codeman671]

We will be up for the week of the 4th and can't wait to stop by and find out what the hype is about regarding this lobster roll. If its as good as people say I may camp out in the parking lot for the week!

[Mr. V]

For those of you (like me) who can't stand the idea of eating lobster ("giant crayfish"), do not lose heart.

They make an excellent cheese steak (get it with the works), and the pizza is real good, too.

[jetskier]

Wow, I hate to be the voice of discontent, but we went to Peppers this past weekend to try the lobster roll. My wife and I ordered the standard single stuffed lobster roll (cold, not the hot version) and we were equally unimpressed. We received a hot dog roll with a small scoop of lobster. My wife ordered fries with hers and my daughter opted for a hot dog with onion rings. The lobster roll with fries was about $11...pretty lofty for a small roll and a fairly paultry scoop of lobster salad. I would not say that it stands up to the lobster roll at McCormick and Schmidt (Boston) or even the lobster roll that McDonalds was offering a couple of years back.

Incidently, the hot dog was soggy and my daughter would not eat it. All in all pretty disappointing of over $30 for lunch and high expectations.

[rrr]

jetskier- I'm afraid you are not alone. after reading all the rave reviews here, I dragged my better half (who lives for lobster) over. unfortunately, we left with the same impression as you. I was afraid it was just us!

[PROPELLER]

Its too bad you did not have the same experience many others have had. If you had a small amount of Lobster, you could have talked to Pepper, she is very accomodating.

As far as calling it Lobster salad, its not Lobster salad which is usually Langostinos or some other seafood salad that some restaurants pass off as Lobster. Waldo Peppers Lobster roll is real chunks of Lobster. As far as using a hot dog roll, I have never had a Lobster Roll in any other type of roll, I think that is pretty standard. Try someplace like the Tamarack or Wolfetrap & I think you will see the difference. I have tried them both & they are not even in the same universe compared with Waldo's.

Except for when McDonalds offers the Lobster Roll $11 is about what most places charge & sometimes that is for something that is not even real Lobster.

[phoenix]

like all restaurants at the lake some people thing they are great and others would rather eat anywhere else. I personally thing Pepper's is great . No false advertising lobster roll and filling with mystery fish like some others at the lake. personal service and as far as the price lobster is high right now so it will be everywhere. What is great about this site is you get all views and can make your own judgement but if you believe in batting averages pepper is hitting about 950 -- not bad

[jetskier]

I never thought that I would get into a debate regarding lobster rolls.

However, I agree that I probably mis-spoke calling it lobster salad. It was clearly lobster meat and mayo. However, it was a small portion on a small hot dog roll essentially heavy on the mayo and light on the lobster. IMHO, the portion was small for the $11 price (with fries) in that a lobster roll at McCormick and Schmidt (Fanuel Hall) was about $15 for a much larger portion on a larger roll with large chunks of lobster and side dishes. IMHO there was nothing special about this lobster roll and I would rate it very low. If we are focusing on improvement, here are my suggestions:

- Larger portion heavier on the lobster meat and lighter on the mayo
- Larger pieces of lobster
- A larger (potentially toasted) roll
- Lettuce is sometimes good to keep the mayo etc from making the roll soggy
- A side as a throw-in would be nice.

Sorry to disagree with the consensus, but I call them as I see them. In fairness, I never talked to Pepper about my observations and they might have been willing to make adjustments.

[Pepper]

Jetskier, rrr, and LakeLady6 first allow me to express my regret that you did not thoroughly enjoy your meal. Those who visit regularly know that I check on customers whenever I am able, and I want to know EVERY TIME about ANYTHING that is not satisfactory. Apparently I was not able to check on you while you were dining, or perhaps you opted not to raise the flag, if I did stop by your table.

With regard to the portions available, we offer our standard single-stuffed roll, which weighs precisely one quarter pound, and our new double-stuffed roll, which weighs precisely one half pound. This weight is carefully portioned on a digital scale. As is typical of this time of year, we have many new staff members, and some are still learning how we do things. It is entirely possible that you received portions that contained only smaller pieces, and too much mayo. This could be a result of failure to stir properly, or some other failure to follow our procedures. There is no excuse for this, and I will vigilantly guard against it happening again. You have my word on this.

With regard to the portion and the pricing, lobster prices are currently at record high. We honestly feel the $9.75 price for the standard single stuffed and $16.95 for the double stuffed are extremely fair. Additionally, we couldn’t agree more that lettuce in the roll is a key factor in keeping the lobster from making the roll limp. That’s why every lobster roll is served on a grilled roll, with a small nest of shredded lettuce placed inside before stuffing with lobster. For those that prefer ungrilled rolls, or no lettuce, we happily accommodate those requests.

We’re glad that each of you have posted your experiences, and hope that on another occasion you’ll try us again. We sincerely hope that if your next visit is not ONE HUNDRED PERCENT satisfactory, that you will bring it to our attention at once! Customer satisfaction and enjoyment are our NUMBER ONE PRIORITY!

[fpartri497]

pepper:

my wife and i had lunch in your fine establishment about a month ago, for the first time in our lives and found it to be GREAAAAAT !!! we both had your giant loberster rolls the best we have ever had hands down. we will be back.

thank you pepper

fpartri497