The new, and improved??? Meredith Harley

WeirsBeachBoater · 04-08-2004, 09:21 PM

Looking for some constructive views on this subject. I have been into the new Meredith Harley building on Rte 3 several times now. I give them much credit in their new building, however the staff has left a real bad taste in my mouth. Being a customer in the past, and trying to be a customer in their new coporate style store are two different animals. I live locally, have owned several Harley Davidson Motorcycles and get treated like a stranger when I walk in??? The turn over of staff since the new store opened is frightening, I no longer know 1 salesperson in the store. All my favorite staff members have been either let go or left because " they would not conform to the New corporate policies". The place seems to be over run with too many "managers". Am I alone in feeling that our hometown dealer has sold out to become a "Destination Dealer", a tourist trap pf sorts??? They seem more concerned to sell T shirts to tourists than motorcycles to the local people. How soon they forget their humble roots on Rte 104 and Winona Rd. Forget realistic prices on great motorcycles " we have to pay for this place somehow" is now the reason for prices thousands higher than other dealers. Too bad really, I like to do business locally, but I just can't swallow the attitude. My 2 cents, can anyone please restore my faith in Hometown dealing???

KevinPlante · 04-08-2004, 10:16 PM

Best luck to you. If you have specific questions about issues you've had, I might be able to answer them for you. If you get totally sick of them, come see me at Nashua Harley-Davidson. I know what you mean about people remembering you. I've been with Nashua H-D for about 3 1/2 years now, which is a lot longer than most of the people there. I see customers of mine that I hadn't seen in a year, and they'll wait to talk to me rather than deal with a new face. My manager has been with the company less than a year, so it is difficult to get this sort of concept up the chain of command.

Again, good luck with your issues. Harleys are fun bikes and the dealerships shouldn't be as difficult to deal with as they are.

GTO · 04-12-2004, 01:15 PM

At least the bikes are still made in America. Look at some of the tags on one of the lakes regions oldest home made products, Annalee. Saw one recently that said made in China

RI Swamp Yankee · 04-12-2004, 01:31 PM

Quote:

Originally Posted by GTO

.... Look at some of the tags on one of the lakes regions oldest home made products, Annalee. Saw one recently that said made in China

My wife and I used to go the the "summer social" every year. A couple of years ago we learned they outsourced everything to China

and no more Factory in the Woods.

We don't collect Annalee dolls any more. Sorry, I digressed off the HD topic.

04-08-2004, 09:21 PM	#1
WeirsBeachBoater Senior Member Join Date: Apr 2004 Posts: 709 Blog Entries: 9 Thanks: 39 Thanked 148 Times in 65 Posts	The new, and improved??? Meredith Harley Looking for some constructive views on this subject. I have been into the new Meredith Harley building on Rte 3 several times now. I give them much credit in their new building, however the staff has left a real bad taste in my mouth. Being a customer in the past, and trying to be a customer in their new coporate style store are two different animals. I live locally, have owned several Harley Davidson Motorcycles and get treated like a stranger when I walk in??? The turn over of staff since the new store opened is frightening, I no longer know 1 salesperson in the store. All my favorite staff members have been either let go or left because " they would not conform to the New corporate policies". The place seems to be over run with too many "managers". Am I alone in feeling that our hometown dealer has sold out to become a "Destination Dealer", a tourist trap pf sorts??? They seem more concerned to sell T shirts to tourists than motorcycles to the local people. How soon they forget their humble roots on Rte 104 and Winona Rd. Forget realistic prices on great motorcycles " we have to pay for this place somehow" is now the reason for prices thousands higher than other dealers. Too bad really, I like to do business locally, but I just can't swallow the attitude. My 2 cents, can anyone please restore my faith in Hometown dealing???

04-12-2004, 01:15 PM	#3
GTO Senior Member Join Date: Apr 2004 Posts: 1,091 Thanks: 339 Thanked 354 Times in 162 Posts	dont feel bad At least the bikes are still made in America. Look at some of the tags on one of the lakes regions oldest home made products, Annalee. Saw one recently that said made in China

04-08-2004, 10:16 PM	#2
KevinPlante Member Join Date: Apr 2004 Location: Portsmouth, NH Posts: 49 Thanks: 0 Thanked 0 Times in 0 Posts	Best luck to you. If you have specific questions about issues you've had, I might be able to answer them for you. If you get totally sick of them, come see me at Nashua Harley-Davidson. I know what you mean about people remembering you. I've been with Nashua H-D for about 3 1/2 years now, which is a lot longer than most of the people there. I see customers of mine that I hadn't seen in a year, and they'll wait to talk to me rather than deal with a new face. My manager has been with the company less than a year, so it is difficult to get this sort of concept up the chain of command. Again, good luck with your issues. Harleys are fun bikes and the dealerships shouldn't be as difficult to deal with as they are.