Metrocast change

BroadHopper · 10-07-2016, 08:05 AM

to get set-boxes for me, my aunt and my uncle. Found out with the basic and expanded basic package each account is allowed 2 free standard set-box not the HD. HD costs $1.95 @ month each! If you have one of the premium packages you will only get one free HD set box.

The office says my aunt and uncle already have set boxes, my aunt has a DVR. I looked at their statements later and they are being charged a monthly fee for the devices. Found them and they are not being used as the remote is too small for their sights and the channel numbering system is way too different to remember. My aunt does not use the DVR. I notice my uncle is charged $8.95 for his set box! They are taking advantage of the elderly!

I was googling HD set-boxes on line and found many available on line for as little as $25. Found a used one for $10. Anyone ever set up a set-box not from Metrocast?

The family uses the digital tuners built into the TV. The channel numbers are easier for them to remember. I purchased large buttons remotes for their use.

I'm not sure now what to do for them. The instructions for the remotes do not include set boxes and the new channel numbers will be very confusing!

As for me I use the Peel remote app. This app allow me to change channel numbers and large buttons on my tablets. I requires internet and my aunt and uncle do not have internet.

Rusty · 10-07-2016, 09:33 AM

Please read the letter that I got from Metrocast very carefully. It states that all set-top-boxes will have a charge after a certain period of time.
Basic will be after 2 years and expanded basic after 1 year.
This letter is the only official information about the charges of these boxes.
Both boxes will carry a charge of $1.95/month.

What is being communicated via the telephone between Metrocast and customers is either being misunderstood or not explained correctly.

This is going to be very hard for the elderly and people who have trouble setting up these set-top-boxes. Channels will be different and if you use the remote for your TV instead of the set-top-box remote it will really mess up both remotes (hard for me to explain but YOU will find out).

10-07-2016, 08:05 AM	#1
BroadHopper Senior Member Join Date: Oct 2004 Location: Laconia NH Posts: 5,589 Thanks: 3,230 Thanked 1,107 Times in 797 Posts	At the Belmont office yesterday, to get set-boxes for me, my aunt and my uncle. Found out with the basic and expanded basic package each account is allowed 2 free standard set-box not the HD. HD costs $1.95 @ month each! If you have one of the premium packages you will only get one free HD set box. The office says my aunt and uncle already have set boxes, my aunt has a DVR. I looked at their statements later and they are being charged a monthly fee for the devices. Found them and they are not being used as the remote is too small for their sights and the channel numbering system is way too different to remember. My aunt does not use the DVR. I notice my uncle is charged $8.95 for his set box! They are taking advantage of the elderly! I was googling HD set-boxes on line and found many available on line for as little as $25. Found a used one for $10. Anyone ever set up a set-box not from Metrocast? The family uses the digital tuners built into the TV. The channel numbers are easier for them to remember. I purchased large buttons remotes for their use. I'm not sure now what to do for them. The instructions for the remotes do not include set boxes and the new channel numbers will be very confusing! As for me I use the Peel remote app. This app allow me to change channel numbers and large buttons on my tablets. I requires internet and my aunt and uncle do not have internet. __________________ Someday may never be an actual day.

10-07-2016, 09:33 AM	#2
Rusty Senior Member Join Date: Oct 2010 Posts: 2,028 Thanks: 603 Thanked 687 Times in 425 Posts	Please read the letter that I got from Metrocast very carefully. It states that all set-top-boxes will have a charge after a certain period of time. Basic will be after 2 years and expanded basic after 1 year. This letter is the only official information about the charges of these boxes. Both boxes will carry a charge of $1.95/month. What is being communicated via the telephone between Metrocast and customers is either being misunderstood or not explained correctly. This is going to be very hard for the elderly and people who have trouble setting up these set-top-boxes. Channels will be different and if you use the remote for your TV instead of the set-top-box remote it will really mess up both remotes (hard for me to explain but YOU will find out). __________________ It's never crowded along the extra mile.