Upgrade Metrocast Modem notice

Slickcraft · 03-29-2017, 04:32 PM

I brought the old modem in today and came home with a new box. Upon opening I found not a replacement modem but an Arris TG2472 gateway which, as has been noted, is a combined modem/router. I had not realized that this would be my only choice.

As I have an almost new router with at lest 8 devices connected the last thing that I wanted to do was setup a new wifi network up all over again. So I called metrocast and was told that it is one size fits all. So then on to tech support to remotely download firmware upgrades and then reconfigure to be just a modem. It took many tries over 40+ min on the phone to just get the device firmware updated. After that a few more min to reconfigure the large ugly box to be just a modem.

The tech explained that the corporate decision was that the one size fits all reduces the types of units out there. He did say that they are spending a lot of time re configuring the ugly box to be just a modem. If I had known that this would be my only choice, I would not have returned the old modem.

codeman671 · 03-29-2017, 04:48 PM

Quote:

Originally Posted by Slickcraft

I brought the old modem in today and came home with a new box. Upon opening I found not a replacement modem but an Arris TG2472 gateway which, as has been noted, is a combined modem/router. I had not realized that this would be my only choice.

As I have an almost new router with at lest 8 devices connected the last thing that I wanted to do was setup a new wifi network up all over again. So I called metrocast and was told that it is one size fits all. So then on to tech support to remotely download firmware upgrades and then reconfigure to be just a modem. It took many tries over 40+ min on the phone to just get the device firmware updated. After that a few more min to reconfigure the large ugly box to be just a modem.

The tech explained that the corporate decision was that the one size fits all reduces the types of units out there. He did say that they are spending a lot of time re configuring the ugly box to be just a modem. If I had known that this would be my only choice, I would not have returned the old modem.

Why couldn't you just plus your existing router into one of the Ethernet ports on the TG2472? No need to switch everything over. You don't have to access the wireless side of your TG2472. Sure, you will be broadcasting another network but who cares?

We have an Arris modem/gateway, and have our Netgear Orbi plugged in directly to it. Everything is connected wirelessly to the Orbi, not the Arris network. Works fine. Better than actually, the Orbi is awesome.

Slickcraft · 03-29-2017, 05:11 PM

Quote:

Originally Posted by codeman671

Why couldn't you just plus your existing router into one of the Ethernet ports on the TG2472? No need to switch everything over. You don't have to access the wireless side of your TG2472. Sure, you will be broadcasting another network but who cares?

We have an Arris modem/gateway, and have our Netgear Orbi plugged in directly to it. Everything is connected wirelessly to the Orbi, not the Arris network. Works fine. Better than actually, the Orbi is awesome.

The metrocast tech support, who I had to deal with to activate the modem, said that simply plugging my router into a port would not work. That was my initial set-up. We tried that and the TG2472 would not recognize my router and my laptop synced to my router showed no internet access. I had no issue with just letting the TG2472 squawk. So he went ahead and did the reconfiguration and activation.

codeman671 · 03-30-2017, 12:35 PM

Quote:

Originally Posted by Slickcraft

The metrocast tech support, who I had to deal with to activate the modem, said that simply plugging my router into a port would not work. That was my initial set-up. We tried that and the TG2472 would not recognize my router and my laptop synced to my router showed no internet access. I had no issue with just letting the TG2472 squawk. So he went ahead and did the reconfiguration and activation.

Often times Metrocast will redeploy used or refurbished modems, it sounds like you didn't get a new one. It was probably configured a different way from the start and had to be reconfigured.

Slickcraft · 03-31-2017, 04:56 PM

Today I went to check voice mail on our Metrocast digital phone service. Neither my current PIN nor the original default PIN would work. A call to Metrocast digital phone tech support. I started by saying that we just installed a new cable modem and the tech finished my sentence: "and you can't log onto voice mail". He explained that somehow the new modems reset the digital phone system. He called me on my cell and after a few min got the voice mail system reset.

swnoel · 03-31-2017, 04:57 PM

Just bought a new modem this past weekend for $89... haven't rented one of theirs for years!

BroadHopper · 04-01-2017, 08:30 AM

has an internet modem for $59. Same as Amazon!

bclaker · 04-03-2017, 05:03 PM

A couple times a day, I get an e-mail in code form. Also sometimes I get an e-mail with no body to it. I use an iPad and Metrocast. I think this started when Metrocast went totally digital. I have called both Apple and Metrocast support and have gotten nothing but blame passing. Does anyone know which one is causing the problem and how to correct it? It usually happens with e-mails with links and sometime the info is important to me.

wifi · 04-03-2017, 08:42 PM

Quote:

Originally Posted by bclaker

A couple times a day, I get an e-mail in code form. Also sometimes I get an e-mail with no body to it. I use an iPad and Metrocast. I think this started when Metrocast went totally digital. I have called both Apple and Metrocast support and have gotten nothing but blame passing. Does anyone know which one is causing the problem and how to correct it? It usually happens with e-mails with links and sometime the info is important to me.

Go to who ever is sending this and turn off html enhanced, or try forwarding it to your regular, non cell phone email address, or there will be 25 other answers here, one of them is bound to work

Rusty · 03-30-2017, 09:49 AM

Quote:

Originally Posted by Slickcraft

As I have an almost new router with at lest 8 devices connected the last thing that I wanted to do was setup a new wifi network up all over again. So I called metrocast and was told that it is one size fits all. So then on to tech support to remotely download firmware upgrades and then reconfigure to be just a modem. It took many tries over 40+ min on the phone to just get the device firmware updated. After that a few more min to reconfigure the large ugly box to be just a modem.

I found it very easy to connect the 9 devices that I have on my wifi network with the new modem router. All my devices recognized the new router and I just had to put in the new password. It took the tech on the phone @ 5 minutes to configure the modem/router.
I have cell phones, printers, tablets, PC's, etc.

03-31-2017, 04:56 PM	#5
Slickcraft Senior Member Join Date: Mar 2008 Location: Welch Island and The Taylor Community Posts: 3,329 Thanks: 1,240 Thanked 2,118 Times in 968 Posts	Voice Mail Today I went to check voice mail on our Metrocast digital phone service. Neither my current PIN nor the original default PIN would work. A call to Metrocast digital phone tech support. I started by saying that we just installed a new cable modem and the tech finished my sentence: "and you can't log onto voice mail". He explained that somehow the new modems reset the digital phone system. He called me on my cell and after a few min got the voice mail system reset.

04-01-2017, 08:30 AM	#7
BroadHopper Senior Member Join Date: Oct 2004 Location: Laconia NH Posts: 5,601 Thanks: 3,238 Thanked 1,113 Times in 799 Posts	bestBuy has an internet modem for $59. Same as Amazon! __________________ Someday may never be an actual day.

04-03-2017, 05:03 PM	#8
bclaker Senior Member Join Date: May 2008 Location: Laconia Posts: 479 Thanks: 545 Thanked 147 Times in 66 Posts	E-mail coming in code form A couple times a day, I get an e-mail in code form. Also sometimes I get an e-mail with no body to it. I use an iPad and Metrocast. I think this started when Metrocast went totally digital. I have called both Apple and Metrocast support and have gotten nothing but blame passing. Does anyone know which one is causing the problem and how to correct it? It usually happens with e-mails with links and sometime the info is important to me.

03-29-2017, 04:32 PM	#1
Slickcraft Senior Member Join Date: Mar 2008 Location: Welch Island and The Taylor Community Posts: 3,329 Thanks: 1,240 Thanked 2,118 Times in 968 Posts	I brought the old modem in today and came home with a new box. Upon opening I found not a replacement modem but an Arris TG2472 gateway which, as has been noted, is a combined modem/router. I had not realized that this would be my only choice. As I have an almost new router with at lest 8 devices connected the last thing that I wanted to do was setup a new wifi network up all over again. So I called metrocast and was told that it is one size fits all. So then on to tech support to remotely download firmware upgrades and then reconfigure to be just a modem. It took many tries over 40+ min on the phone to just get the device firmware updated. After that a few more min to reconfigure the large ugly box to be just a modem. The tech explained that the corporate decision was that the one size fits all reduces the types of units out there. He did say that they are spending a lot of time re configuring the ugly box to be just a modem. If I had known that this would be my only choice, I would not have returned the old modem.

03-31-2017, 04:57 PM	#6
swnoel Senior Member Join Date: Jan 2007 Posts: 529 Thanks: 83 Thanked 194 Times in 118 Posts	Just bought a new modem this past weekend for $89... haven't rented one of theirs for years!