Walter's Basin So Disappointed

[jbolty]

I can never understand why someone would have numerous good experiences at a place then after one bad one feel the need to go online and trash the place.

The internet makes it far too easy to hide I guess. Would it not have been better to get this resolved on the spot? Or call the manager the next day?

[TheTimeTraveler]

Originally Posted by jbolty

I can never understand why someone would have numerous good experiences at a place then after one bad one feel the need to go online and trash the place.

The internet makes it far too easy to hide I guess. Would it not have been better to get this resolved on the spot? Or call the manager the next day?

I agree; it should have been handled so much better.

By the way, I guess the original poster said the food was very good, but have never heard of the place. What town is it in?

[thinkxingu]

Originally Posted by TheTimeTraveler

I agree; it should have been handled so much better.

By the way, I guess the original poster said the food was very good, but have never heard of the place. What town is it in?

Holderness. It's a little far from us, but we've had good experiences when we've gone.

I also agree that it's weird having had frequented a place with positive results multiple times but slamming them for one unexceptional one.

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[Red apple]

Originally Posted by jbolty

I can never understand why someone would have numerous good experiences at a place then after one bad one feel the need to go online and trash the place.



The internet makes it far too easy to hide I guess. Would it not have been better to get this resolved on the spot? Or call the manager the next day?

Unfortunately it's just the way most people are (not picking on the original poster) Most will not post about a good experience but will post on the first bad one.


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[baygo]

Originally Posted by jbolty

I can never understand why someone would have numerous good experiences at a place then after one bad one feel the need to go online and trash the place.

The internet makes it far too easy to hide I guess. Would it not have been better to get this resolved on the spot? Or call the manager the next day?

I'm with you on this one. I also don't understand how one can harbor a disappointment long enough to get home to the computer to write about it. If I were in the shoes I would've just left a very poor tip and scratched a little note on a piece of paper explaining why the tip was poor. My hope would be to provide a solution to the problem so the next time I came in to enjoy the food, the service would catch up.

Of course there is a chicken or the egg to this approach. In some cases the poor service maybe consequence of previous visits when the tip was very low.