Consolidated Communications FKA Fair point

[chasedawg]

Originally Posted by chasedawg

Thanks uschisk, We have been without internet for two weeks. Promises but only get no show. Called Darlene's number she is on vacation. Her greeting suggested calling a Matt. Wife called Matt. His response "Sorry I can't help you!" He then added that Consolidated Communications bought a $100K boat this Spring to service the islands. But we only have 2 people to service the islands. Good luck. Hopefully we will get a more positive response from Darlene when she returns from vaca.

Called Matt back. He said they are testing our line from mainland. The substation is in Wolfeboro. That is 8 miles from our place and 1/2 mile underwater. Good luck with that. Matt said they will call you to let you know if they were able to repair or whatever. If not their new boat will be dispatched to us tomorrow. HA! we will see....

[Descant]

Two guys, one boat showed up this morning (Monday) Originally, we expected them Wednesday, then Thursday, "before 6 PM." Called a couple of times and the rep just said they couldn't get there today, they'll come tomorrow before 6 pm. They don't call to say "You're next" "We're on our way from Rattlesnake" or wherever.
This morning, after a few minutes, they determined a problem on the mainland and somebody flipped the switch. Slow internet is back. Now they can put in the order for an upgrade, and come back on the 10th to install a new router. Why can I install a router at home, but I c an't do it at camp? And I have to rent their router.
For Gary San Fran: We buy their product because there is no competition.

The billing dept seems to work pretty well. I've received prompt bills for all requested services.
I'll likely complain to the Public Utilities Commission, after I've actually received service.

[Descant]

According to ther techs who came this am. They will be the same people who come next week to install the router. The sales dept (router) could not explain why the repair dept (no signal) could not schedule the two jobs in one call, except, " we have to get signal before we can put in the extra work order. If they have their own boat, I would expect it to be stocked with parts, right?

[chasedawg]

Originally Posted by chasedawg

Called Matt back. He said they are testing our line from mainland. The substation is in Wolfeboro. That is 8 miles from our place and 1/2 mile underwater. Good luck with that. Matt said they will call you to let you know if they were able to repair or whatever. If not their new boat will be dispatched to us tomorrow. HA! we will see....

CC repair guys showed up this morning at 9:30 in a beautiful 22' Eastern with 115 HP Yamaha. The Eastern is stocked with spare parts, etc. CC stood by their word. The guys asked how long have you been waiting. I said 2 weeks. They said that is about right. We are 2 weeks behind.

He said it has been crazy. I asked why? He said CC is investing in upgraded service on the mainline and now are putting higher speed 4 wire internet cabling to all the islands. Just the 2 of us are doing the upgrade. I asked what kind of upgrade speed should we expect when installed. He said you should see up grade from your 3MB to 20MB!

So CC is putting some serious money in the upgrading. They guys installed new 4 wire and ran it all the way back to the pole. Plus gave us a new router and out side box. So that answers the question are there any new services in the pipeline. There sure is...Thank you CC. We will be patient and look forward to next year when the upgrade is available for us.

[TheTimeTraveler]

Originally Posted by chasedawg

CC repair guys showed up this morning at 9:30 in a beautiful 22' Eastern with 115 HP Yamaha. The Eastern is stocked with spare parts, etc. CC stood by their word. The guys asked how long have you been waiting. I said 2 weeks. They said that is about right. We are 2 weeks behind.

He said it has been crazy. I asked why? He said CC is investing in upgraded service on the mainline and now are putting higher speed 4 wire internet cabling to all the islands. Just the 2 of us are doing the upgrade. I asked what kind of upgrade speed should we expect when installed. He said you should see up grade from your 3MB to 20MB!

So CC is putting some serious money in the upgrading. They guys installed new 4 wire and ran it all the way back to the pole. Plus gave us a new router and out side box. So that answers the question are there any new services in the pipeline. There sure is...Thank you CC. We will be patient and look forward to next year when the upgrade is available for us.

Here's hoping that they don't go belly up between now and then!

[uschisk]

With our new service now, we have 9.2-9.9 down , 2 upload on Mark.

[Sundancer320]

Are they doing anything on Chase Island?

[Descant]

Originally Posted by chasedawg

CC repair guys showed up this morning at 9:30 in a beautiful 22' Eastern with 115 HP Yamaha. The Eastern is stocked with spare parts, etc. CC stood by their word. The guys asked how long have you been waiting. I said 2 weeks. They said that is about right. We are 2 weeks behind.

He said it has been crazy. I asked why? He said CC is investing in upgraded service on the mainline and now are putting higher speed 4 wire internet cabling to all the islands. Just the 2 of us are doing the upgrade. I asked what kind of upgrade speed should we expect when installed. He said you should see up grade from your 3MB to 20MB!

So CC is putting some serious money in the upgrading. They guys installed new 4 wire and ran it all the way back to the pole. Plus gave us a new router and out side box. So that answers the question are there any new services in the pipeline. There sure is...Thank you CC. We will be patient and look forward to next year when the upgrade is available for us.

This all sounds like good news. As islanders, I think we understand about delays in service. However, CC should be more forthcoming in their scheduling and let us know it will be 3-4 days instead of telling us "Today" three days in a row and showing up on day 4. I'm sure the guys doing the work are not responsible for whatever the dispatcher says. I recall when PSNH was fixing storm damage years ago, they sent a crew to do island by island (there weren't as many with electricity then) and we knew they'd get to us on Tuesday or whenever.
Isn't it the certainty of timing/planning that's important, more than "three moire days".
They get extra credit BTW for working on weekends.

[SaukeeToMe]

Any updates on the Consolidated Communications speed on Rattlesnake? Has the new 4-wire cable "upgrade" been completed?