Consolidated Communications FKA Fair point

Descant · 07-02-2018, 04:49 PM

Two guys, one boat showed up this morning (Monday) Originally, we expected them Wednesday, then Thursday, "before 6 PM." Called a couple of times and the rep just said they couldn't get there today, they'll come tomorrow before 6 pm. They don't call to say "You're next" "We're on our way from Rattlesnake" or wherever.
This morning, after a few minutes, they determined a problem on the mainland and somebody flipped the switch. Slow internet is back. Now they can put in the order for an upgrade, and come back on the 10th to install a new router. Why can I install a router at home, but I c an't do it at camp? And I have to rent their router.
For Gary San Fran: We buy their product because there is no competition.

The billing dept seems to work pretty well. I've received prompt bills for all requested services.
I'll likely complain to the Public Utilities Commission, after I've actually received service.

07-02-2018, 04:49 PM	#1
Descant Senior Member Join Date: Mar 2006 Location: Merrimack and Welch Island Posts: 4,407 Thanks: 1,362 Thanked 1,634 Times in 1,066 Posts	Four days late Two guys, one boat showed up this morning (Monday) Originally, we expected them Wednesday, then Thursday, "before 6 PM." Called a couple of times and the rep just said they couldn't get there today, they'll come tomorrow before 6 pm. They don't call to say "You're next" "We're on our way from Rattlesnake" or wherever. This morning, after a few minutes, they determined a problem on the mainland and somebody flipped the switch. Slow internet is back. Now they can put in the order for an upgrade, and come back on the 10th to install a new router. Why can I install a router at home, but I c an't do it at camp? And I have to rent their router. For Gary San Fran: We buy their product because there is no competition. The billing dept seems to work pretty well. I've received prompt bills for all requested services. I'll likely complain to the Public Utilities Commission, after I've actually received service.