AT&T/Direct TV...WARNING

[garysanfran]

Originally Posted by Outdoorsman

So basically, you threw a hissy fit because there was a (perhaps temporary) computer glitch. You were not accepting anything but INSTANT GRATIFICATION, hence the comment that you "kicked it up as high as you could"

Did you also berating the Tier I, Tier II empoyees along the way? Because they could not give you instant satisfaction? "Let me speak to your supervisor!"

I do not work in any type of phone support nor do I work for a company that requires it. I just find it disgusting when people throw a fit over stupid things like this.

Take a breath, go for a walk, have a nap.... Let them get back to you in a day or two. I have always found that they pro-rate everything to benefit the customer rather than the company.

As far at the " Good riddance AT&T and go to hell! " comment..... They may very well feel the same

Is that enough time for them to fix "their glitch" THEY STILL CAN'T AS OF TODAY!!!....Jeeezzz. Maybe you should spend more time "Indoors".

[fatlazyless]

About two years ago, I made the big mistake of giving my credit card number to the helpful DirecTV lady over the phone. She was so very helpful with my tv issue. Only, later on same day, my credit card got billed for $85 at a Domino's Pizza in Las Angeles ..... ever since, I only give cc info out to a computerized voice because you can't trust the human on the phone .... is just too tempting to go have a pizza party on your money.

Very good that MVSB cc-security caught it fast.

[Biggd]

Originally Posted by garysanfran

Is that enough time for them to fix "their glitch" THEY STILL CAN'T AS OF TODAY!!!....Jeeezzz. Maybe you should spend more time "Indoors".

He's a settler, like in the commercial.

[Outdoorsman]

Originally Posted by garysanfran

Is that enough time for them to fix "their glitch" THEY STILL CAN'T AS OF TODAY!!!....Jeeezzz. Maybe you should spend more time "Indoors".

Your OP states that you cancelled your service completely on the day of your initial conversation. The fact that it is not fixed today is a moot point, you did not know then, nor did I know when I posted, that was and is the situation.

As far as spending more time "indoors"..... No thanks! Keep your TV, Video Games and Smart Phone.... I'm all set.

[garysanfran]

Originally Posted by Outdoorsman

Your OP states that you cancelled your service completely on the day of your initial conversation. The fact that it is not fixed today is a moot point, you did not know then, nor did I know when I posted, that was and is the situation.

As far as spending more time "indoors"..... No thanks! Keep your TV, Video Games and Smart Phone.... I'm all set.

I didn't say I cancelled the service on that day. I said AT&T go to hell. The service on the landline was cancelled today. Tomorrow cable and internet goes bye bye....Read more carefully.

[Outdoorsman]

Originally Posted by garysanfran

Today 04:31 PM
I didn't say I cancelled the service on that day. I said AT&T go to hell. The service on the landline was cancelled today. Tomorrow cable and internet goes bye bye....Read more carefully.

Taken from your OP 5 days ago....

04-05-2019 12:26 PM
My choice...

Pay $197 for 6 months or cancel the service.

Good riddance AT&T and go to hell!

04-08-2019 04:44 PM
Cancelling this Wednesday...And they couldn't care.

Today 04:31 PM
I didn't say I cancelled the service on that day. I said AT&T go to hell. The service on the landline was cancelled today. Tomorrow cable and internet goes bye bye....Read more carefully.

It's your own timeline.

Have the last word on this, I'm done!

[Biggd]

Time to call a truce guys!
I think we can all agree that the cable TV companies all $uck. You can threaten to cancel and they don't really care.
I honestly don't understand their business model. Most business owners will tell you it costs more to get new customers than it does to keep existing ones. But all the cable companies I've dealt with would rather let you go to the competition rather than give you a break.
There must be a statistic that tells them that most people that threaten to cancel don't so they play the percentages.

[Outdoorsman]

Originally Posted by Biggd

Time to call a truce guys!
I think we can all agree that the cable TV companies all $uck. You can threaten to cancel and they don't really care.
I honestly don't understand their business model. Most business owners will tell you it costs more to get new customers than it does to keep existing ones. But all the cable companies I've dealt with would rather let you go to the competition rather than give you a break.
There must be a statistic that tells them that most people that threaten to cancel don't so they play the percentages.

Agreed

10char

[garysanfran]

Needed to keep it alive until I leave for lake Winni...

The Customer Retention Dept. tried one more time today and she couldn't do it. It's coming up that I went over the 6 month limit. She agreed with me that there is a 9 month limit, per the above language in my Agreement. She responded, as did the others, that she had been with Direct Tv for 11 years and had never seen a customer treated like this. A mystery to all.


I've put it on vacation hold once since I subscribed... from April 2018 - Nov. 15 2018. I've lived up to my agreement with them. They have not lived up to theirs.

A done deal. Gone. Equipment given to USPS to return. Putting it behind me and heading the Toyota Tacoma towards the east. Looking forward to Atlantic Broadband.

Outdoorsman...I am looking forward to escaping the concrete jungle and watching spring arrive at The Lake...outdoors.

[Outdoorsman]

Originally Posted by garysanfran

...Putting it behind me and heading the Toyota Tacoma towards the east. Looking forward to Atlantic Broadband.

Outdoorsman...I am looking forward to escaping the concrete jungle and watching spring arrive at The Lake...outdoors.

Good luck and safe travels on the cross country trip. Mother Nature is still being finicky with us North Easters. Be safe!

[garysanfran]

This morning I got an e-mail from AT&T welcoming me to my "new" service.

I called to make sure I had been cancelled. Megan, in Tennessee, assured me my cancel order was in place. She then asked if she could have a chance to save my account. I explained all the equipment has been sent back. But if she felt she can do what 4 other reps could not...Have at it!

Ten minutes later she got my "vacation hold" and waived all fees for the entire time. She said she got her manager to enter an "over ride" code. No other manager could do this?

All the equipment is being sent back overnight to me.

She explained that AT&T and Direct TV are having problems reconciling their differing internal operations...Thanks Megan!

Life is strange...And now I'm looking forward to going over the Monarch Summit, near Salida, CO. Over 11,200' high. Head east young man...Head east.

[Barney Bear]

Sounds like you are headed over the Rockies. Good luck! Looks stormy out there. My niece left Denver on Wednesday, just ahead of some wild weather. May be almost 70 here tomorrow. 🐻

[Descant]

It's been decades since I drove in the Rockies. I'm curious wshat sort of car you have and how it performs at high altitude. Is this an area where a hybrid has an advantage?
Appreciate the travelogue. Will we see pix?

[garysanfran]

Originally Posted by Descant

It's been decades since I drove in the Rockies. I'm curious wshat sort of car you have and how it performs at high altitude. Is this an area where a hybrid has an advantage?
Appreciate the travelogue. Will we see pix?

Got a good weather radar ap and I'm driving a 2002 Toyota Tacoma 4-WD, 5-speed manual, on Rt. 50 - primarily a 2-lane road. It took me 2 1/2 years to find a truck in this condition, like showroom... 118,000 miles on it..

This is my 4th cross-country drive. The 1st one on Rt. 50. The Rockies are intimidating at 11,000', especially with snow. How does it perform at high altitudes?

I have no idea...Yet!

During my last trip in 2008 on Rt.90. I was driving a 1992 Lexus SC400 and got stopped in Rapid City, South Dakota. Thinking I was a drug-runner from California, they disassembled my car...door panels, spare tire, etc., then wished me a good day and let me go...Over 1 hr. later.

I'm hoping my first stop will be Ely, NV, 537 miles. Leaving early Tues, 4/16th...Following the weather forecasts. All my cable, internet, etc. are on VACATION HOLD!!!

Right now I'm using San Francisco's FREE (did you get that FLL?) internet to send this. It was set up years ago so the homeless can have internet access.

[MAXUM]

US 50 through Colorado is really pretty. Just don't attempt Monarch pass in foul weather!

[joey2665]

Originally Posted by garysanfran

Got a good weather radar ap and I'm driving a 2002 Toyota Tacoma 4-WD, 5-speed manual, on Rt. 50 - primarily a 2-lane road. It took me 2 1/2 years to find a truck in this condition, like showroom... 118,000 miles on it..

This is my 4th cross-country drive. The 1st one on Rt. 50. The Rockies are intimidating at 11,000', especially with snow. How does it perform at high altitudes?

I have no idea...Yet!

During my last trip in 2008 on Rt.90. I was driving a 1992 Lexus SC400 and got stopped in Rapid City, South Dakota. Thinking I was a drug-runner from California, they disassembled my car...door panels, spare tire, etc., then wished me a good day and let me go...Over 1 hr. later.

I'm hoping my first stop will be Ely, NV, 537 miles. Leaving early Tues, 4/16th...Following the weather forecasts. All my cable, internet, etc. are on VACATION HOLD!!!

Right now I'm using San Francisco's FREE (did you get that FLL?) internet to send this. It was set up years ago so the homeless can have internet access.

Gary you should start a new thread to chronicle your trip across country with text and photos

[Outdoorsman]

Originally Posted by garysanfran

Got a good weather radar ap and I'm driving a 2002 Toyota Tacoma 4-WD, 5-speed manual, on Rt. 50 - primarily a 2-lane road. It took me 2 1/2 years to find a truck in this condition, like showroom... 118,000 miles on it..

Cross country with a 5-speed manual? have you lost your mind? I need my cruise control for local trips.

[garysanfran]

Originally Posted by Outdoorsman

Cross country with a 5-speed manual? have you lost your mind? I need my cruise control for local trips.

It has cruise-control, so I'll be able to take a nap.

I see some serious cruise-control around my neighborhood in San Fran. Lots of experimental driverless cars. About a week ago one stopped and waited for me to cross the street. I tried waving it on, but it wouldn't go until I was across the street. Not sure how it knew I was going to cross the street and wasn't just standing there picking my nose. It may have sensed my prior movements toward that direction...Those things are eerie, but cool.

[fatlazyless]

North of Concord NH is cruise control country ...... south of Concord down to the Mass border, cruise is somewhat doable ...... in Massachusetts, just forget about cruise control.

And, north of Franconia Notch ..... the north country ..... is snow tire with studs country.

In my humble opinion, all automatic transmissions should be banned, and all cars must have a 5-speed stick with a clutch pedal ..... my first executive order once I'm the president! Just so you can roll a little backwards while at a red light on a slope.

[ApS]

Originally Posted by garysanfran

You're not going to believe this.

I believe it, and my hard-to-please neighbor would believe it.