Pellet Stove problem ???

8gv · 02-10-2020, 06:14 PM

Have you searched for YouTube videos of this model?

I have zero experience with pellet stove operation but since this is the internet...

I can offer these thoughts:

The more you can learn about the machine's normal operation the more likely you will be to solve the issue yourself.

In many mechanical systems there are parts that perform an operation and parts that control those parts.

If you know the normal sequence of events you can look for voltage or current at the various places and times to see where the system is stopping.

I suspect there is a system that allows initial combustion and then, after certain conditions are met, allows continued combustion.

Learn what those conditions are and figure out why it isn't continuing.

Or better yet...

CALL A SERVICE TECH WHO KNOWS THIS EQUIPMENT.

TheTimeTraveler · 02-11-2020, 06:18 PM

Quote:

Originally Posted by 8gv

Have you searched for YouTube videos of this model?

I have zero experience with pellet stove operation but since this is the internet...

I can offer these thoughts:

The more you can learn about the machine's normal operation the more likely you will be to solve the issue yourself.

In many mechanical systems there are parts that perform an operation and parts that control those parts.

If you know the normal sequence of events you can look for voltage or current at the various places and times to see where the system is stopping.

I suspect there is a system that allows initial combustion and then, after certain conditions are met, allows continued combustion.

Learn what those conditions are and figure out why it isn't continuing.

Or better yet...

CALL A SERVICE TECH WHO KNOWS THIS EQUIPMENT.

I would advise folks to learn about Pellet Stoves BEFORE actually buyng one; what you learn may convince you that it's not for you at this stage of your life!

bigdog · 02-12-2020, 05:44 PM

Had EnergySavers come to house to check the pellet stove issue.
The service tech was VERY knowledgeable, I believe his name was Keith.

After about 15 min of trouble-shooting, he determined by Control Board is the issue, and unfortunately, I have to agree with him.

Ordered part from EarthSense stove part company and it should arrive by Monday. These folks are top notch and you can actually talk 1:1 with their service technicians. They seem to know their stuff !

TheTimeTraveler · 02-12-2020, 10:25 PM

Quote:

Originally Posted by bigdog

Had EnergySavers come to house to check the pellet stove issue.
The service tech was VERY knowledgeable, I believe his name was Keith.

After about 15 min of trouble-shooting, he determined by Control Board is the issue, and unfortunately, I have to agree with him.

Ordered part from EarthSense stove part company and it should arrive by Monday. These folks are top notch and you can actually talk 1:1 with their service technicians. They seem to know their stuff !

Out of curiosity do you mind sharing the cost for just the service call to obtain the diagnosis?

Thank you.

bigdog · 02-14-2020, 10:10 AM

Quote:

Originally Posted by TheTimeTraveler

Out of curiosity do you mind sharing the cost for just the service call to obtain the diagnosis?

Thank you.

TimeTraveler...
Sent you a PM with details !

bigdog · 02-17-2020, 09:25 AM

Circling back with Forum on latest update about my pellet stove issue....

I've tested the vacuum switch by disconnecting the vacuum switch and bypassed with a jumper switch, started the stove, and stove tarted OK, dropped pellets, but then after less than 10 min. pellets stopped dropping and stove went into it's normal shutdown mode. 

Just to backup a bit, I installed a new 'Thermocouple and Cover' previous to all of this. Snap Disc# 2 did not trip, and everything else looks good?w b 
It's now been over 2 weeks since since the stove was running, and being so frustrated trying to self-diagnose I called my local Quadrafire dealer to send a service tech.
Service tech checked stove, and said it was very clean, checked all snap discs, checked pressure switch, checked 'new' Thermocouple and cover, all good !

After about 30 min trouble-shooting he said that he was 100% positive the issue was related to the Control Board. He said I would be better to order the Control Board myself, because if he had to do would cost twice as much ! On that advice I ordered the new Control Board, and installed per instructions.
The Control Board did not fix the issue, and the pellets stop dropping after initial start-up cycle !

The next day the bill came from the Dealer
 Now I have a $100+ Service call bill, a brand new Control Board, and still have a stove that doesn't run as it should. Will be making a call today to the Dealer about the service call and Bill, which I have no intentions of paying, since they told me that the issues was 100% related to the Control Board, which isn't the problem.

I'm totally at a loss at this point and reaching out to all for any suggestions.

02-12-2020, 05:44 PM	#3
bigdog Senior Member Join Date: Apr 2006 Location: Central MA-Gilford Posts: 1,451 Thanks: 345 Thanked 123 Times in 97 Posts	Issue Identified ! Had EnergySavers come to house to check the pellet stove issue. The service tech was VERY knowledgeable, I believe his name was Keith. After about 15 min of trouble-shooting, he determined by Control Board is the issue, and unfortunately, I have to agree with him. Ordered part from EarthSense stove part company and it should arrive by Monday. These folks are top notch and you can actually talk 1:1 with their service technicians. They seem to know their stuff !

02-17-2020, 09:25 AM	#6
bigdog Senior Member Join Date: Apr 2006 Location: Central MA-Gilford Posts: 1,451 Thanks: 345 Thanked 123 Times in 97 Posts	Update ! Circling back with Forum on latest update about my pellet stove issue.... I've tested the vacuum switch by disconnecting the vacuum switch and bypassed with a jumper switch, started the stove, and stove tarted OK, dropped pellets, but then after less than 10 min. pellets stopped dropping and stove went into it's normal shutdown mode.  Just to backup a bit, I installed a new 'Thermocouple and Cover' previous to all of this. Snap Disc# 2 did not trip, and everything else looks good?w b  It's now been over 2 weeks since since the stove was running, and being so frustrated trying to self-diagnose I called my local Quadrafire dealer to send a service tech. Service tech checked stove, and said it was very clean, checked all snap discs, checked pressure switch, checked 'new' Thermocouple and cover, all good ! After about 30 min trouble-shooting he said that he was 100% positive the issue was related to the Control Board. He said I would be better to order the Control Board myself, because if he had to do would cost twice as much ! On that advice I ordered the new Control Board, and installed per instructions. The Control Board did not fix the issue, and the pellets stop dropping after initial start-up cycle ! The next day the bill came from the Dealer  Now I have a $100+ Service call bill, a brand new Control Board, and still have a stove that doesn't run as it should. Will be making a call today to the Dealer about the service call and Bill, which I have no intentions of paying, since they told me that the issues was 100% related to the Control Board, which isn't the problem. I'm totally at a loss at this point and reaching out to all for any suggestions.

02-10-2020, 06:14 PM	#1
8gv Senior Member Join Date: Jan 2012 Posts: 2,108 Thanks: 64 Thanked 747 Times in 481 Posts	Have you searched for YouTube videos of this model? I have zero experience with pellet stove operation but since this is the internet... I can offer these thoughts: The more you can learn about the machine's normal operation the more likely you will be to solve the issue yourself. In many mechanical systems there are parts that perform an operation and parts that control those parts. If you know the normal sequence of events you can look for voltage or current at the various places and times to see where the system is stopping. I suspect there is a system that allows initial combustion and then, after certain conditions are met, allows continued combustion. Learn what those conditions are and figure out why it isn't continuing. Or better yet... CALL A SERVICE TECH WHO KNOWS THIS EQUIPMENT.