Atlantic Broadband outage

hilltopper · 06-07-2020, 01:52 PM

How much of the Lakes Region is being affected? It looks like a fairly large outage from this area down to DC. My first concern this morning was being able to watch the Nascar race. At this point I’m worried about being able to work from home tomorrow...

MAXUM · 06-07-2020, 02:42 PM

Quote:

Originally Posted by hilltopper

How much of the Lakes Region is being affected? It looks like a fairly large outage from this area down to DC. My first concern this morning was being able to watch the Nascar race. At this point I’m worried about being able to work from home tomorrow...

I have ABB internet and it's working fine.

Winilyme · 06-07-2020, 02:44 PM

My service has been out since early this morning. Working off of my hot spot now. I'm in Meredith.

MAXUM · 06-07-2020, 02:50 PM

Quote:

Originally Posted by Winilyme

My service has been out since early this morning. Working off of my hot spot now. I'm in Meredith.

Interesting cause I'm on Bear Island and the feed to the island is off Meredith Neck Rd.

hilltopper · 06-07-2020, 03:21 PM

Strange. I’m 4 miles from you as the crow flies. No internet/phone/TV since I woke up this morning. I’ve never had an outage this long.

Biggd · 06-07-2020, 03:27 PM

I hope it's back soon.

Sent from my SM-G950U using Winnipesaukee Forum mobile app

hilltopper · 06-07-2020, 03:33 PM

Are you out? If yes, in Waltham or Meredith?

upthesaukee · 06-07-2020, 03:54 PM

Alton Bay Atlantic Broad Band is up and running fine.

That makes it AB ABB A OK.

Dave

map · 06-07-2020, 03:55 PM

In the Weirs have had internet service all day. Haven’t put the TV on yet.

hilltopper · 06-07-2020, 04:22 PM

Just came back on...

Weekend Pundit · 06-07-2020, 05:50 PM

I had TV, phone, and Internet service with no interruption in Gilford all day...so far.

jeffk · 06-07-2020, 06:02 PM

Atlantic Broadband, Center Harbor, internet & TV was out when I got up at 5 am. It came back on around 4 pm. I also checked and our church (Center Harbor) on Fairpoint DSL was also out. We were supposed to have a church Zoom get together at 11 and we couldn't host it as planned and many other members around the area had internet problems as well.

Curious as to what happened but we will probably never find out.

C-Bass · 06-07-2020, 06:25 PM

EM Heaths was cash only this morning because of the outage.

Newbiesaukee · 06-07-2020, 10:10 PM

I have a landline with Consolidated Communications (Fairpoint) and the system has been down since this am and is still down. I’m on Long Island in Moultonborough. Is this part of the same company?

Slickcraft · 06-08-2020, 06:13 AM

Quote:

Originally Posted by Newbiesaukee

I have a landline with Consolidated Communications (Fairpoint) and the system has been down since this am and is still down. I’m on Long Island in Moultonborough. Is this part of the same company?

No ABB and Consolidated are different companies. They may share some sections of the northeast internet backbone.

codeman671 · 07-08-2020, 01:58 PM

So far after spending over 90 minutes holding for someone to assist in setting up a new account I am fed up with ABB already!

Still haven't been able to get a person on the phone.

Barney Bear · 07-08-2020, 02:50 PM

Office in Belmont (Laconia?) is presently closed. Phone should be national. Did you try to google them?

ishoot308 · 07-08-2020, 02:56 PM

Quote:

Originally Posted by codeman671

So far after spending over 90 minutes holding for someone to assist in setting up a new account I am fed up with ABB already!

Still haven't been able to get a person on the phone.

Have you tried the chat assistance on their web page?? Sometimes that can work out well...

worth a try...

Dan

codeman671 · 07-08-2020, 05:56 PM

Quote:

Originally Posted by ishoot308

Have you tried the chat assistance on their web page?? Sometimes that can work out well...

worth a try...

Dan

Yes it was inactive until about 2pm today. Took forever on that but finally got a response. Never was able to reach anyone by phone. Of course the previous owner hasn’t cancelled their service yet so there was nothing they could do. Basically a complete waste of time. Will have to start over tomorrow.

ThePlut · 07-09-2020, 01:25 PM

I was having a ton of issues this past weekend at my place in Wolfeboro with my ABB internet (internet would just go away sporadically, no rhyme or reason). Finally got through to tech support, lots of back and forth information. Still not fixed so someone is coming out next week.

Anyway, one of the techs told me to go to the ABB Facebook page and use the messenger feature to chat with ABB. She said that it's a direct connect to technicians that monitor that page. I tried it and while it wasn't blazing fast, it was better than sitting on hold for 90 minutes just to talk to someone and I got a back and forth. Still didn't fix the issue... Plus, you can save the message thread so you have a record of what you were told...

Paugus Bay Resident · 07-09-2020, 01:30 PM

I've used the chat on FB for resetting the modem (on their end), etc. and they've been pretty responsive.

06-07-2020, 01:52 PM	#1
hilltopper Senior Member Join Date: Feb 2007 Location: Meredith Posts: 727 Thanks: 25 Thanked 109 Times in 70 Posts	Atlantic Broadband outage How much of the Lakes Region is being affected? It looks like a fairly large outage from this area down to DC. My first concern this morning was being able to watch the Nascar race. At this point I’m worried about being able to work from home tomorrow...

06-07-2020, 03:54 PM	#8
upthesaukee Senior Member Join Date: Jan 2003 Location: Alton Bay Posts: 5,607 Blog Entries: 2 Thanks: 2,477 Thanked 1,984 Times in 1,084 Posts	Alton Bay Alton Bay Atlantic Broad Band is up and running fine. That makes it AB ABB A OK. Dave __________________ I Live Here... I am always UPTHESAUKEE !!!!

06-07-2020, 05:50 PM	#11
Weekend Pundit Senior Member Join Date: Mar 2006 Location: Gilford Posts: 353 Thanks: 26 Thanked 70 Times in 43 Posts	No Outage Here I had TV, phone, and Internet service with no interruption in Gilford all day...so far.

06-07-2020, 10:10 PM	#14
Newbiesaukee Senior Member Join Date: May 2004 Location: Coral Gables, winter; Long Island, summer Posts: 1,361 Thanks: 959 Thanked 575 Times in 300 Posts	I have a landline with Consolidated Communications (Fairpoint) and the system has been down since this am and is still down. I’m on Long Island in Moultonborough. Is this part of the same company? __________________ "You're only young once, but you can be immature forever."

07-08-2020, 02:50 PM	#17
Barney Bear Senior Member Join Date: May 2004 Posts: 962 Thanks: 496 Thanked 274 Times in 175 Posts	Closed Office in Belmont (Laconia?) is presently closed. Phone should be national. Did you try to google them?

06-07-2020, 02:44 PM	#3
Winilyme Senior Member Join Date: Oct 2019 Location: Ice in = CT / Ice out = Winnipesaukee Posts: 529 Thanks: 147 Thanked 308 Times in 166 Posts	My service has been out since early this morning. Working off of my hot spot now. I'm in Meredith.

06-07-2020, 03:21 PM	#5
hilltopper Senior Member Join Date: Feb 2007 Location: Meredith Posts: 727 Thanks: 25 Thanked 109 Times in 70 Posts	Strange. I’m 4 miles from you as the crow flies. No internet/phone/TV since I woke up this morning. I’ve never had an outage this long.

06-07-2020, 03:27 PM	#6
Biggd Senior Member Join Date: Nov 2016 Location: Waltham Ma./Meredith NH Posts: 4,228 Thanks: 2,290 Thanked 1,224 Times in 782 Posts	I hope it's back soon. Sent from my SM-G950U using Winnipesaukee Forum mobile app

06-07-2020, 03:33 PM	#7
hilltopper Senior Member Join Date: Feb 2007 Location: Meredith Posts: 727 Thanks: 25 Thanked 109 Times in 70 Posts	Are you out? If yes, in Waltham or Meredith?

06-07-2020, 03:55 PM	#9
map Senior Member Join Date: Jul 2019 Location: The Weirs Posts: 227 Thanks: 185 Thanked 66 Times in 49 Posts	In the Weirs have had internet service all day. Haven’t put the TV on yet.

06-07-2020, 04:22 PM	#10
hilltopper Senior Member Join Date: Feb 2007 Location: Meredith Posts: 727 Thanks: 25 Thanked 109 Times in 70 Posts	Just came back on...

06-07-2020, 06:02 PM	#12
jeffk Senior Member Join Date: Feb 2004 Location: Center Harbor Posts: 1,185 Thanks: 210 Thanked 451 Times in 260 Posts	Atlantic Broadband, Center Harbor, internet & TV was out when I got up at 5 am. It came back on around 4 pm. I also checked and our church (Center Harbor) on Fairpoint DSL was also out. We were supposed to have a church Zoom get together at 11 and we couldn't host it as planned and many other members around the area had internet problems as well. Curious as to what happened but we will probably never find out.

06-07-2020, 06:25 PM	#13
C-Bass Senior Member Join Date: Sep 2017 Posts: 157 Thanks: 1 Thanked 34 Times in 17 Posts	EM Heaths was cash only this morning because of the outage.

The Following User Says Thank You to Slickcraft For This Useful Post:
Newbiesaukee (06-08-2020)

07-08-2020, 01:58 PM	#16
codeman671 Senior Member Join Date: Jan 2005 Posts: 3,539 Thanks: 222 Thanked 828 Times in 499 Posts	So far after spending over 90 minutes holding for someone to assist in setting up a new account I am fed up with ABB already! Still haven't been able to get a person on the phone.

07-09-2020, 01:25 PM	#20
ThePlut Senior Member Join Date: Jul 2005 Posts: 150 Thanks: 1 Thanked 13 Times in 11 Posts	I was having a ton of issues this past weekend at my place in Wolfeboro with my ABB internet (internet would just go away sporadically, no rhyme or reason). Finally got through to tech support, lots of back and forth information. Still not fixed so someone is coming out next week. Anyway, one of the techs told me to go to the ABB Facebook page and use the messenger feature to chat with ABB. She said that it's a direct connect to technicians that monitor that page. I tried it and while it wasn't blazing fast, it was better than sitting on hold for 90 minutes just to talk to someone and I got a back and forth. Still didn't fix the issue... Plus, you can save the message thread so you have a record of what you were told...

07-09-2020, 01:30 PM	#21
Paugus Bay Resident Senior Member Join Date: Sep 2003 Location: Gilmanton, NH Posts: 754 Thanks: 136 Thanked 93 Times in 51 Posts	I've used the chat on FB for resetting the modem (on their end), etc. and they've been pretty responsive.