Eastern Propane Rental Charge

TiltonBB · 03-14-2021, 07:35 PM

I just went through several problems with Eastern.

Three service calls over 5 weeks for a no heat problem. The third technician said the first two misdiagnosed the problem. Then the discussions about the bills started.

They sent me an overdue notice for a different bill and when I called to tell them I had a card on file, and that shouldn't happen, they had more excuses. Then they emailed me and said they couldn't locate that bill would I send them a copy of what they sent me. Really? You can't find any record of an overdue notice that you sent out in the last 7 days? HUH?

One woman at Eastern who I emailed with sensed my frustration and said she would look into the problems and get back to me that day. She didn't.

I find the customer service to be pathetic and the prices for propane and service at Eastern to be higher that I am paying elsewhere. Other companies are much better. Time to change companies.

phoenix · 03-15-2021, 09:46 AM

i had the same problem as my house had a Huge tank. Since i am seasonal they sent me the same note a few years back and i called and they suggested I get a smaller tank and waiver the fee. Since then i full up once per year with no issues

03-15-2021, 09:46 AM	#2
phoenix Senior Member Join Date: Apr 2004 Location: phoenix and moultonboro Posts: 1,562 Thanks: 63 Thanked 276 Times in 194 Posts	i had the same problem as my house had a Huge tank. Since i am seasonal they sent me the same note a few years back and i called and they suggested I get a smaller tank and waiver the fee. Since then i full up once per year with no issues __________________ it's tough to make predictions specially about the future

03-14-2021, 07:35 PM	#1
TiltonBB Senior Member Join Date: Feb 2005 Location: Gilford, NH and Florida Posts: 3,044 Thanks: 720 Thanked 2,220 Times in 948 Posts	I just went through several problems with Eastern. Three service calls over 5 weeks for a no heat problem. The third technician said the first two misdiagnosed the problem. Then the discussions about the bills started. They sent me an overdue notice for a different bill and when I called to tell them I had a card on file, and that shouldn't happen, they had more excuses. Then they emailed me and said they couldn't locate that bill would I send them a copy of what they sent me. Really? You can't find any record of an overdue notice that you sent out in the last 7 days? HUH? One woman at Eastern who I emailed with sensed my frustration and said she would look into the problems and get back to me that day. She didn't. I find the customer service to be pathetic and the prices for propane and service at Eastern to be higher that I am paying elsewhere. Other companies are much better. Time to change companies.