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Old 07-18-2021, 12:25 AM   #1
XCR-700
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Originally Posted by John Mercier View Post
Since no two people are alike... treating everyone the same makes no sense.

I have customers that set an appointment, I have customers that simply walk in and demand service.

I have customers concerned with the quality and options of a product, and customers just looking for the thing that can be attained the faster or the cheapest.

I have customers that just left a Big Box with off the shelve pricing, looking for a special order quote to match that product, and want is at a discount. When I tell them that it can not be matched... they will not take my word for it and demand a computerized quote - that takes time for a sale that will never happen. Time that cannot be allocated to another customer waiting for something that they will purchase.

I have customers that demand to know what their contractor paid for product, because they do not trust the contractor they hired.

Believe me, if people spent just a few more minutes thinking about those other customers... then it would be easier to treat everyone the same.
Again an interesting perspective.

I don't know what your business is, and I guess it really doesn't matter, but its clear you are passionate about making your business successful, and ultimately succeed or fail, you are the one who must live with the outcome of your decisions.

If you succeed and in any part because you banned Mercedes from parking at your business because some of your customers demanded it, and you can live with the compromise (and maybe even agree with it) all I can say is congratulations.

If you succeed in spite of your not bowing down to some customers unreasonable demands I applaud you.

Yours is but one business and one perspective and one example. Thankfully there are many others and many who would not ban Mercedes parking on their lot, or people of color (even before it was the law) or imposing other seeming irrational restrictions. But in truth yours is the more common practice, thats why positive change takes so long. Thankfully there are people with perspectives bigger than the bottom line profit of any given day and they make more balanced decisions. And thats where I will continue to take my business, and I will attempt to continue to avoid the elitist people and businesses among us who would impose arbitrary restrictions.

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Old 07-18-2021, 02:14 AM   #2
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Originally Posted by XCR-700 View Post
Again an interesting perspective.

I don't know what your business is, and I guess it really doesn't matter, but its clear you are passionate about making your business successful, and ultimately succeed or fail, you are the one who must live with the outcome of your decisions.

If you succeed and in any part because you banned Mercedes from parking at your business because some of your customers demanded it, and you can live with the compromise (and maybe even agree with it) all I can say is congratulations.

If you succeed in spite of your not bowing down to some customers unreasonable demands I applaud you.

Yours is but one business and one perspective and one example. Thankfully there are many others and many who would not ban Mercedes parking on their lot, or people of color (even before it was the law) or imposing other seeming irrational restrictions. But in truth yours is the more common practice, thats why positive change takes so long. Thankfully there are people with perspectives bigger than the bottom line profit of any given day and they make more balanced decisions. And thats where I will continue to take my business, and I will attempt to continue to avoid the elitist people and businesses among us who would impose arbitrary restrictions.

ATB
The point of those policies would be to make you go to another business. If you come to our business, and we get you as a customer, but lose other customers... no gain. If we lose employees... a definite loss.

So when I go to my dentist, I make an appointment... the door states to wear a mask, and sanitize my hands before a temp check. I do as directed.
When I go to the dealer for service on my vehicle, I make an appointment, the door ''heavily suggests'' that I wear a mask, so I put the mask on and after waiting patiently for the service desk manager to take my keys, I go outside and remove my mask. When the vehicle is ready, mask goes back on... I make the payment... and when I get back outside I take the mask off.

Business makes a request... regardless of my personal thoughts... I do as requested, or I find someplace else to shop.

If I have to pay a higher price or get a lesser degree of service, that would be the trade off for not being willing to do as the business requests.
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Old 07-18-2021, 07:22 AM   #3
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Quote:
Originally Posted by John Mercier View Post
The point of those policies would be to make you go to another business. If you come to our business, and we get you as a customer, but lose other customers... no gain. If we lose employees... a definite loss.

So when I go to my dentist, I make an appointment... the door states to wear a mask, and sanitize my hands before a temp check. I do as directed.

When I go to the dealer for service on my vehicle, I make an appointment, the door ''heavily suggests'' that I wear a mask, so I put the mask on and after waiting patiently for the service desk manager to take my keys, I go outside and remove my mask. When the vehicle is ready, mask goes back on... I make the payment... and when I get back outside I take the mask off.

Business makes a request... regardless of my personal thoughts... I do as requested, or I find someplace else to shop.

If I have to pay a higher price or get a lesser degree of service, that would be the trade off for not being willing to do as the business requests.
Same mask experience this week. Needed new eyeglasses and went to Laconia Eye and the sign on door reads “masks are required”. Drove to another store and made my purchase. Personal chose


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Old 07-18-2021, 07:57 AM   #4
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Although I agree that most decisions are absolutely the right of individuals to make for themselves. And I am not criticizing the rights of people to make those decisions.

Yet, it seems a sad state of affairs when some decisions, such as those regarding personal medical care, seem to be increasingly driven by politics rather than competence.
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Old 07-18-2021, 08:10 AM   #5
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So ....... did you go to the optician at the nearby Gilford Walmart where they do not allow open carry of a hand gun inside their store because it tends to scare and intimidate the other customers?

http://www.optix-now.com/ecp/gilford...ion-center-840

THANK-YOU to each and every WALMART, about 4500-stores, in the U.S. in all 50-states that all have this NO OPEN CARRY policy since 2019.

If you were seated in the optician getting measured for new eyeglasses, and another patient/customer walked in and sat down who was wearing a hand gun, open carry, how would that make you feel? For me I would get up and leave, asap-pdq, absolutely positively, I would exit the optician office, immediately!
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Last edited by fatlazyless; 07-18-2021 at 08:48 AM.
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