Garage install

John Mercier · 12-24-2024, 10:31 AM

But fast can actually be slower because things need to be done twice or worse.

The correct protocol was for the load builder to contact the yard supervisor, the yard supervisor contacts the sales person, and the sales person calls the customer to adjust.

Like, you place an order for twenty 12' long double v-groove boards.
They are all good, but we only have ten. The sales person calls, if they didn't during the sales process, to determine whether you want just the ten... or if you wish to alter the order maybe taking some longer lengths.

Other things can go wrong, for instance.
I once had an outside sales person order a bunch of cedar with me.
I coded it wrong into the system, and ended up with Select Pine in the delivery.
When they asked if I had read it back to the sales person, I admitted that I had. But I did not read it as the coding... 16RCD... I stated over the phone 1x6 Cedar... and coded it into the system as 16C.
So I was at fault and not the sales person or the yard.

12-24-2024, 10:31 AM	#20
John Mercier Senior Member Join Date: Jun 2021 Posts: 3,390 Thanks: 3 Thanked 598 Times in 494 Posts	But fast can actually be slower because things need to be done twice or worse. The correct protocol was for the load builder to contact the yard supervisor, the yard supervisor contacts the sales person, and the sales person calls the customer to adjust. Like, you place an order for twenty 12' long double v-groove boards. They are all good, but we only have ten. The sales person calls, if they didn't during the sales process, to determine whether you want just the ten... or if you wish to alter the order maybe taking some longer lengths. Other things can go wrong, for instance. I once had an outside sales person order a bunch of cedar with me. I coded it wrong into the system, and ended up with Select Pine in the delivery. When they asked if I had read it back to the sales person, I admitted that I had. But I did not read it as the coding... 16RCD... I stated over the phone 1x6 Cedar... and coded it into the system as 16C. So I was at fault and not the sales person or the yard.