West Alton Marina Experience

RLW · 02-25-2007, 09:05 AM

Quote:

Originally Posted by John E

Back to the plumber analogy. I'm an electrical contractor. If a customer wants to supply their own materials, fine. But since my business is structured so as to make a profit on material, the labor could not be the same if customer is supplying material.

Don't they lose the warranty on the parts also??? If part breaks they have to replace it and get charged by you for the labor to take it out and put the new one in???

John E · 02-25-2007, 02:31 PM

Quote:

Originally Posted by RLW

Don't they lose the warranty on the parts also??? If part breaks they have to replace it and get charged by you for the labor to take it out and put the new one in???

Absolutely. I certainly don't warranty items that I don't supply. Realistically, there is almost never any reason for a homeowner to supply their own materials to a plumber, electrician, etc. If they are supplying material, they also risk not having everything we need and we stand around getting paid while they go chase it down. Or they pay us to. I can't tell you how many houses I've been on when the plumber discovers that the homeowner supplied faucet is missing parts.

Hermit Cover · 02-25-2007, 03:47 PM

Just out of curiosity, John E .....what kind of warranty do you offer on fixtures and supplies you supply and install.....do you offer better than the manufacturer's warranty??

RLW · 02-25-2007, 04:06 PM

John E, I think that you and I are going off the subject and if it should continue we had better check if there is an existing thread or start a new one.

John E · 03-01-2007, 05:16 PM

Quote:

Originally Posted by RLW

John E, I think that you and I are going off the subject and if it should continue we had better check if there is an existing thread or start a new one.

I agree, lets start a new thread if we want to discuss the spin so as to keep this on topic.

AQUAMAN · 03-05-2007, 10:25 AM

As a new member to WAM in 2006 I found this posting to contradict with my experience last summer. After running into the owner at the Boston boat show and asking about AMeckler I decided to become a member of the forum and post the facts. AMecler was never kicked out. They were notified by Brian in August that WAM would not be renwing their contract which expired at the end of October giving them sufficient time to secure a spot at another Marina. Brian exercised this right after two unpleasent experiences between Mrs Meckler and WAM service manager. Apparently she felt that when her boat broke down and she needed to get to her island residence that she deserved immediate attention from a service department that they refused to use for any other service. Brian said that WAM does not mind owners working on their own boat or taking their boat back to the dealer they bought it from. Brian did say he was a bit insulted when the Mecklers felt that WAM was unqualified to work on their '80s Supra except when stranded. The service schedule was not going to be interrupted for a customer that chose to have their boat serviced at another Marina. It would not have been fair to the dedicated customers of WAM. Sounds fair to me!

I also asked about WAM policy and older boats. The waiting list application asks the age of the boat. If the boat is older than 10 years then they will not rent a slip without first having the service department inspect the boat for safety issues. If you are on the waiting list and your boat is less than 10 years old WAM will rent the slip without seeing the boat first. "WAM has many boats older then 10 years".

AMekler · 03-05-2007, 01:41 PM

i never said i was kicked out. i said in august i was told i would not be offered a slip for next season because i didn't use WAM to service my boat. the incident with my wife occured when she was coming back from diamond Island by herself and the prop shaft broke on our inboard and she had to be towed in. the service manager was very rude to her.
the second service incident occured last spring when we launched the boat and 2 days later noticed the automatic switch part of the bilge pump wasn't working and the bilge was full of water. my wife asked if the service dept could take a look at it and was told that if WAM would have launched the boat we would not have had this problem. the bilge pump worked normally when we launched the boat. being an inboard i always test it.
these are the facts. you can draw your own conclusions. i found a much closer slip to diamond island.
A.Mekler

AQUAMAN · 03-06-2007, 12:09 AM

I had several experiences last summer with the WAM service department and delt directly with their service manager. He made my service experience very comfortable and was very professional. As a business man, there are some relationships that just do not make good business sense. This would appear to be the case. WAM is a business and most likely replaced AMeckler with someone like myself that would embrace all their services.

I would argue that AMeckler was given ample time to find a new location which he did. Sounds like it was a win win situation for both parties involved. As for the WAM service manager being rude I find that highly doubtful. Perhaps he was surprised to see your wife at the service shop knowing you perfer to have your boat worked on by Silver Sands. Perhaps next time call them when you break down.

John E · 03-07-2007, 10:23 AM

So none of this seems like a big deal. You can't please everyone all the time. If I were AMekler and I were unhappy with my experience, I would choose to switch marina's anyhow. And if I owned a marina and were unhappy with a customer, I would choose not to renew their contract. Win/ win.

AQUAMAN · 03-07-2007, 02:45 PM

You're right John it does seem like a win win exept AMeckler chose not to tell the entire story. We can see how that played out by reading this post NOT FAIR to the folks at WAM. I think you would be hard pressed to find someone that would find WAM guilty of poor customer service. As I stated before why should the service shop alter their scedule for a boater that had their work consistently performed at another marina.

Additionally, Brian mention that the wife was very unpleasent when she was stranded because she had been shopping and her ice cream was melting.

It would be interesting to know how AMecklers new marina will handle a situation like this. I know if they are at Fay's and purchase a new boat it better be from them or they will lose their slip. I've seen it happen.

TomC · 03-07-2007, 03:48 PM

Quote:

Originally Posted by AQUAMAN

Additionally, Brian mention that the wife was very unpleasent when she was stranded because she had been shopping and her ice cream was melting.

you are kicking the guy while he's down and also dissing his wife...

Island Girl · 03-07-2007, 04:26 PM

Is anyone else bothered that WAM chose to talk about one customer to another customer?

It seems to me that what goes on between me and the people with whom I do business should stay between us and not discussed with other customers... just my personal opinion.

If you search on this forum you will find many comments about WAM both positive and negative. Their business practices have been mentioned many times over the years that I have been on the forum.

This is what makes iour community great... people can tell of their experiences and others can make choices that are more informed.

IG

SIKSUKR · 03-07-2007, 04:31 PM

I don't know IG,it's kind of what you were just saying.Were getting another side of the story I guess.

AQUAMAN · 03-07-2007, 05:11 PM

Tom I don't believe I was kicking anyone. I am simply stating what was said to me. The point I was trying to make was that Meckler was in a difficult situation. Melting ice cream, broken down boat and her sevice department several miles away. I would tend to believe she may have approached the WAM service department with a lot on her mind and may have percieved what was said to her by the service manager as rude. I am sure when they were unwilling to help her the situation became worse. Certainly not WAM's fault. She should have been towed to Silver Sands where they work on her boat.

Second IG there was never any personal information revieled, please re-read. If you feel it necessary to voice your opinion on this public forum and expect everyone to just swallow it then you are wrong. WAM has everyright to defend their position. I have found that many of the initial postings on local businessess to be negative. Lets face it people like to complain. I do disagree that you can make a more informed decision when you only have one side of the story. Wouldn't you agree?

Island Girl · 03-07-2007, 07:46 PM

Quote:

Originally Posted by AQUAMAN

Second IG there was never any personal information revieled, please re-read. If you feel it necessary to voice your opinion on this public forum and expect everyone to just swallow it then you are wrong. WAM has everyright to defend their position. I have found that many of the initial postings on local businessess to be negative. Lets face it people like to complain. I do disagree that you can make a more informed decision when you only have one side of the story. Wouldn't you agree?

I have reread. "As a new member to WAM in 2006 I found this posting to contradict with my experience last summer. After running into the owner at the Boston boat show and asking about AMeckler I decided to become a member of the forum and post the facts. AMecler was never kicked out. They were notified by Brian in August that WAM would not be renwing their contract which expired at the end of October giving them sufficient time to secure a spot at another Marina. Brian exercised this right after two unpleasent experiences between Mrs Meckler and WAM service manager"

What I am reading is that you asked specifically abour AMeckler and was given information specific to he and his wife" Perhaps I am missing something here.

I have read many posts from many people re: WAM .. there are two sides to every story... I think if WAM wants to post a rebuttal to AMeckler then they should... I just don't think they should discuss one customer with another..

IG

upthesaukee · 03-08-2007, 12:06 AM

I waited for several posts before jumping in on this thread, and have waited before wading back in.

I have had conversation with business owners in the past, and quite frankly, have gotten quite specific about situations with particular customers.

What I would not do is respond in a forum like this, or even in conversation with others and divulge the conversation I had with that business owner. I feel that a trust would be violated, unless I was specifically told to tell the world, which I don't think would happen. Without speaking to Brian, we don't know that he did or did not give his blessing to Aquaman to post the result of their conversation. If he did not, then perhaps the post should not have been made.

John E · 03-17-2007, 11:45 AM

Quote:

Originally Posted by Island Girl

What I am reading is that you asked specifically abour AMeckler and was given information specific to he and his wife" Perhaps I am missing something here.

I have read many posts from many people re: WAM .. there are two sides to every story... I think if WAM wants to post a rebuttal to AMeckler then they should... I just don't think they should discuss one customer with another..

IG

Let me start by saying that I agree with this as long as WAM is an already participating member of the forum. Are they? I'm new, so I don't know.

If not, I have no problem with Aquaman watching out for their reputation. WAM discussed a professional customer relationship. Nothing personal. If we can discuss the shortcomings of a business, why can't the business discuss the shortcomings of a customer?

Now I'm not on either side of the argument between AMeckler and WAM. I don't know either party. I'm just commenting on the principles of discussion on a public forum. And it might have got a little personal, but the OP started out that way by mentioning the marina name. It could have been a little forum rant if not for that.

And being an inboard ski boat owner myself, I'd look forward to meeting AMeckler.

JMO

AQUAMAN · 03-17-2007, 12:31 PM

Wow it is quite obvious that AMecker is a bit upset when an untruth was represented. Giving it four !!!! Of course AMeckler was not with his wife so perhaps she may have had ice cream. No one but the two parties involved will ever know for sure. I like ice cream. In fact mint with chocolate chips is my favorite. Although I do like Sawyers pepermint stick. Unfortunatly they are always out of it. Is Mrs Mecker buying it for a Diamond Island ice cream social. Although from the people I know on Diamond Island they wouldn't go to this ice cream social. Something to do with no electric on the island and therefore the ice cream would melt. I am sure it melted that day the prop shaft broke. It was hot. In fact I think the ice cream stained the rug in the boat. I wonder if you can get 1995 Supra carpeting? I bet they guys at Silver Sands would know. Fortunatly AMeckler does his work with Silver Sands and they used to be the Supra dealer. They may have carpet in stock. But what about the electric on Diamond Island. Why is there none? Did someone not pay their electric bill. And why is Sawyers always out of pepermint stick ice cream. Is it your favorite flavor too. I am vary sad about Sawyers selling. I hear it is the same condo company putting condos in at Channel Marina. Big condos. They are going to make lots of money with these condos. At least that is what the post said. My only request would be that these condos have electric and all you can eat pepermint stick ice cream socials. Bigger and better than the ones at Diamond Island. I never liked those anyway. Now what is your opinion on the speedlimit bill. That should be talked about more anyway not ice cream!!!!

RLW · 03-07-2007, 05:13 PM

Quote:

Originally Posted by AQUAMAN

You're right John it does seem like a win win exept AMeckler chose not to tell the entire story. We can see how that played out by reading this post NOT FAIR to the folks at WAM. .

By reading all the trashing going on here that we are all getting third hand information. AQUAMAN is giving the side of WAM story and who is to say that that individual is telling the whole truth. This is a he say he say. I think this story should come to and end as a judge would say as there is no individual that was really there and telling the story. WAM'S is being told by and outsider AQUAMAN and AMeckler is being told by himself and it was his wife that had the troubles. Like I said all third hand.

jrc · 03-07-2007, 06:29 PM

A missed opportunity.

If I had a customer in distress (melting ice cream is a minor distress

) I would try to win them over rather than shun them.

So instead of having a customer that only used one of my services, I would show them how great it would be to use all my services. Then they would go around teling stories about how I helped them out of a jam, instead of how I let them down.

But not everyone runs their business like that. It's their business so it's their choice.

AMekler · 03-08-2007, 09:24 AM

Quote:

Originally Posted by AQUAMAN

You're right John it does seem like a win win exept AMeckler chose not to tell the entire story. We can see how that played out by reading this post NOT FAIR to the folks at WAM. I think you would be hard pressed to find someone that would find WAM guilty of poor customer service. As I stated before why should the service shop alter their scedule for a boater that had their work consistently performed at another marina.

Additionally, Brian mention that the wife was very unpleasent when she was stranded because she had been shopping and her ice cream was melting.

It would be interesting to know how AMecklers new marina will handle a situation like this. I know if they are at Fay's and purchase a new boat it better be from them or they will lose their slip. I've seen it happen.

there was no ice cream involved!!!! that is pure bull and i don't know who would say something like this..just a nervous wife on her way back from diamond island alone and having the prop shaft snap and luckly some boater out of WAM was kind to tow here in.
A.Mekler

GWC... · 03-08-2007, 01:30 PM

Is Spring on the horizon?

Cabin fever seems to be plentiful.

Speaking of which, anyone seen Cabin Fever, lately?

bdkkennedy · 03-08-2007, 06:32 PM

Your right, there are two sides to every story, heres my side. I ve been with WAM for apx 10 yrs. They are my first and only marina experience. A few years back I was in Winter Harbor with a boat load when the rear main seal blew and all the oil leaked into the bilge. This was about 3PM Sat afternoon. I called WAM and spoke to Dierdre. She came in her boat, towed me to Rattlesnake so I could drop off my quests, and then back to WAM. I happened to also have a smaller boat stored at the marina which I hadnt gotten around to taking home yet. This boat had not been summerized yet, at my request. It is now after normal hours. They got the other boat out of storage, cleaned it up, did a safety inspection, charged and installed a replacement battery, Barbara came in from home to register it for me and they got me on my way and I was able to have dinner with my quests. I recently bought a new boat from Silver Sands. There were a few problems with the canvas so Silver Sands wanted to put it in thier shop where it was warm so they could fix the problem. At that point they wanted to just keep it there as it was late Oct. When I explained what was happening to Brian and Dierdre at WAM, they had no problem with letting Silver Sands work on the boat and store the boat and there was never a question about getting my slip back the following year. I like it there and I like the people there, the owners, employees and other renters. 99% of everyone there will go out of thier way to help you.

02-25-2007, 03:47 PM	#3
Hermit Cover Senior Member Join Date: Oct 2002 Location: Hermit Cove Posts: 354 Thanks: 20 Thanked 68 Times in 40 Posts	Warranty??? Just out of curiosity, John E .....what kind of warranty do you offer on fixtures and supplies you supply and install.....do you offer better than the manufacturer's warranty??

02-25-2007, 04:06 PM	#4
RLW Senior Member Join Date: Jul 2002 Location: Alton Bay on the mountain by a lake Posts: 2,023 Thanks: 563 Thanked 444 Times in 311 Posts	We're going off subject John E, I think that you and I are going off the subject and if it should continue we had better check if there is an existing thread or start a new one. __________________ There is nothing better than living on Alton Mountain & our grand kids visits.

03-05-2007, 10:25 AM	#6
AQUAMAN Junior Member Join Date: Mar 2007 Posts: 14 Thanks: 0 Thanked 1 Time in 1 Post	Spoke with the owner As a new member to WAM in 2006 I found this posting to contradict with my experience last summer. After running into the owner at the Boston boat show and asking about AMeckler I decided to become a member of the forum and post the facts. AMecler was never kicked out. They were notified by Brian in August that WAM would not be renwing their contract which expired at the end of October giving them sufficient time to secure a spot at another Marina. Brian exercised this right after two unpleasent experiences between Mrs Meckler and WAM service manager. Apparently she felt that when her boat broke down and she needed to get to her island residence that she deserved immediate attention from a service department that they refused to use for any other service. Brian said that WAM does not mind owners working on their own boat or taking their boat back to the dealer they bought it from. Brian did say he was a bit insulted when the Mecklers felt that WAM was unqualified to work on their '80s Supra except when stranded. The service schedule was not going to be interrupted for a customer that chose to have their boat serviced at another Marina. It would not have been fair to the dedicated customers of WAM. Sounds fair to me! I also asked about WAM policy and older boats. The waiting list application asks the age of the boat. If the boat is older than 10 years then they will not rent a slip without first having the service department inspect the boat for safety issues. If you are on the waiting list and your boat is less than 10 years old WAM will rent the slip without seeing the boat first. "WAM has many boats older then 10 years".

03-05-2007, 01:41 PM	#7
AMekler Member Join Date: Jul 2006 Location: diamond island Posts: 25 Thanks: 1 Thanked 3 Times in 2 Posts	Wam i never said i was kicked out. i said in august i was told i would not be offered a slip for next season because i didn't use WAM to service my boat. the incident with my wife occured when she was coming back from diamond Island by herself and the prop shaft broke on our inboard and she had to be towed in. the service manager was very rude to her. the second service incident occured last spring when we launched the boat and 2 days later noticed the automatic switch part of the bilge pump wasn't working and the bilge was full of water. my wife asked if the service dept could take a look at it and was told that if WAM would have launched the boat we would not have had this problem. the bilge pump worked normally when we launched the boat. being an inboard i always test it. these are the facts. you can draw your own conclusions. i found a much closer slip to diamond island. A.Mekler

03-06-2007, 12:09 AM	#8
AQUAMAN Junior Member Join Date: Mar 2007 Posts: 14 Thanks: 0 Thanked 1 Time in 1 Post	And now we get the rest of the story I had several experiences last summer with the WAM service department and delt directly with their service manager. He made my service experience very comfortable and was very professional. As a business man, there are some relationships that just do not make good business sense. This would appear to be the case. WAM is a business and most likely replaced AMeckler with someone like myself that would embrace all their services. I would argue that AMeckler was given ample time to find a new location which he did. Sounds like it was a win win situation for both parties involved. As for the WAM service manager being rude I find that highly doubtful. Perhaps he was surprised to see your wife at the service shop knowing you perfer to have your boat worked on by Silver Sands. Perhaps next time call them when you break down.

03-07-2007, 10:23 AM	#9
John E Senior Member Join Date: Dec 2006 Posts: 59 Thanks: 2 Thanked 8 Times in 5 Posts	So none of this seems like a big deal. You can't please everyone all the time. If I were AMekler and I were unhappy with my experience, I would choose to switch marina's anyhow. And if I owned a marina and were unhappy with a customer, I would choose not to renew their contract. Win/ win.

03-07-2007, 02:45 PM	#10
AQUAMAN Junior Member Join Date: Mar 2007 Posts: 14 Thanks: 0 Thanked 1 Time in 1 Post	WAM is a great facility You're right John it does seem like a win win exept AMeckler chose not to tell the entire story. We can see how that played out by reading this post NOT FAIR to the folks at WAM. I think you would be hard pressed to find someone that would find WAM guilty of poor customer service. As I stated before why should the service shop alter their scedule for a boater that had their work consistently performed at another marina. Additionally, Brian mention that the wife was very unpleasent when she was stranded because she had been shopping and her ice cream was melting. It would be interesting to know how AMecklers new marina will handle a situation like this. I know if they are at Fay's and purchase a new boat it better be from them or they will lose their slip. I've seen it happen.

03-07-2007, 04:26 PM	#12
Island Girl Senior Member Join Date: Jul 2002 Location: Central MA Posts: 2,356 Thanks: 18 Thanked 574 Times in 181 Posts	Anyone else bothered.....?? Is anyone else bothered that WAM chose to talk about one customer to another customer? It seems to me that what goes on between me and the people with whom I do business should stay between us and not discussed with other customers... just my personal opinion. If you search on this forum you will find many comments about WAM both positive and negative. Their business practices have been mentioned many times over the years that I have been on the forum. This is what makes iour community great... people can tell of their experiences and others can make choices that are more informed. IG __________________ Island Girl ....... Make Lemonade

03-07-2007, 04:31 PM	#13
SIKSUKR Senior Member Join Date: Apr 2004 Posts: 5,075 Thanks: 215 Thanked 903 Times in 509 Posts	I don't know IG,it's kind of what you were just saying.Were getting another side of the story I guess. __________________ SIKSUKR

03-07-2007, 05:11 PM	#14
AQUAMAN Junior Member Join Date: Mar 2007 Posts: 14 Thanks: 0 Thanked 1 Time in 1 Post	Tom I don't believe I was kicking anyone. I am simply stating what was said to me. The point I was trying to make was that Meckler was in a difficult situation. Melting ice cream, broken down boat and her sevice department several miles away. I would tend to believe she may have approached the WAM service department with a lot on her mind and may have percieved what was said to her by the service manager as rude. I am sure when they were unwilling to help her the situation became worse. Certainly not WAM's fault. She should have been towed to Silver Sands where they work on her boat. Second IG there was never any personal information revieled, please re-read. If you feel it necessary to voice your opinion on this public forum and expect everyone to just swallow it then you are wrong. WAM has everyright to defend their position. I have found that many of the initial postings on local businessess to be negative. Lets face it people like to complain. I do disagree that you can make a more informed decision when you only have one side of the story. Wouldn't you agree?

03-08-2007, 12:06 AM	#16
upthesaukee Senior Member Join Date: Jan 2003 Location: Alton Bay Posts: 5,606 Blog Entries: 2 Thanks: 2,476 Thanked 1,984 Times in 1,084 Posts	Another view I waited for several posts before jumping in on this thread, and have waited before wading back in. I have had conversation with business owners in the past, and quite frankly, have gotten quite specific about situations with particular customers. What I would not do is respond in a forum like this, or even in conversation with others and divulge the conversation I had with that business owner. I feel that a trust would be violated, unless I was specifically told to tell the world, which I don't think would happen. Without speaking to Brian, we don't know that he did or did not give his blessing to Aquaman to post the result of their conversation. If he did not, then perhaps the post should not have been made. __________________ I Live Here... I am always UPTHESAUKEE !!!!

03-17-2007, 12:31 PM	#18
AQUAMAN Junior Member Join Date: Mar 2007 Posts: 14 Thanks: 0 Thanked 1 Time in 1 Post	ice cream you scream and so does AMeckler Wow it is quite obvious that AMecker is a bit upset when an untruth was represented. Giving it four !!!! Of course AMeckler was not with his wife so perhaps she may have had ice cream. No one but the two parties involved will ever know for sure. I like ice cream. In fact mint with chocolate chips is my favorite. Although I do like Sawyers pepermint stick. Unfortunatly they are always out of it. Is Mrs Mecker buying it for a Diamond Island ice cream social. Although from the people I know on Diamond Island they wouldn't go to this ice cream social. Something to do with no electric on the island and therefore the ice cream would melt. I am sure it melted that day the prop shaft broke. It was hot. In fact I think the ice cream stained the rug in the boat. I wonder if you can get 1995 Supra carpeting? I bet they guys at Silver Sands would know. Fortunatly AMeckler does his work with Silver Sands and they used to be the Supra dealer. They may have carpet in stock. But what about the electric on Diamond Island. Why is there none? Did someone not pay their electric bill. And why is Sawyers always out of pepermint stick ice cream. Is it your favorite flavor too. I am vary sad about Sawyers selling. I hear it is the same condo company putting condos in at Channel Marina. Big condos. They are going to make lots of money with these condos. At least that is what the post said. My only request would be that these condos have electric and all you can eat pepermint stick ice cream socials. Bigger and better than the ones at Diamond Island. I never liked those anyway. Now what is your opinion on the speedlimit bill. That should be talked about more anyway not ice cream!!!!

03-07-2007, 06:29 PM	#20
jrc Senior Member Join Date: Apr 2004 Location: NH Posts: 2,689 Thanks: 33 Thanked 439 Times in 249 Posts	A missed opportunity. If I had a customer in distress (melting ice cream is a minor distress ) I would try to win them over rather than shun them. So instead of having a customer that only used one of my services, I would show them how great it would be to use all my services. Then they would go around teling stories about how I helped them out of a jam, instead of how I let them down. But not everyone runs their business like that. It's their business so it's their choice.

03-08-2007, 01:30 PM	#22
GWC... Senior Member Join Date: Apr 2004 Posts: 1,325 Thanks: 5 Thanked 0 Times in 0 Posts	Is Spring on the horizon? Cabin fever seems to be plentiful. Speaking of which, anyone seen Cabin Fever, lately? __________________ [Assume funny, clever sig is here. Laugh and reflect... ]

03-08-2007, 06:32 PM	#23
bdkkennedy Junior Member Join Date: Apr 2005 Posts: 6 Thanks: 0 Thanked 0 Times in 0 Posts	Reap what you sow Your right, there are two sides to every story, heres my side. I ve been with WAM for apx 10 yrs. They are my first and only marina experience. A few years back I was in Winter Harbor with a boat load when the rear main seal blew and all the oil leaked into the bilge. This was about 3PM Sat afternoon. I called WAM and spoke to Dierdre. She came in her boat, towed me to Rattlesnake so I could drop off my quests, and then back to WAM. I happened to also have a smaller boat stored at the marina which I hadnt gotten around to taking home yet. This boat had not been summerized yet, at my request. It is now after normal hours. They got the other boat out of storage, cleaned it up, did a safety inspection, charged and installed a replacement battery, Barbara came in from home to register it for me and they got me on my way and I was able to have dinner with my quests. I recently bought a new boat from Silver Sands. There were a few problems with the canvas so Silver Sands wanted to put it in thier shop where it was warm so they could fix the problem. At that point they wanted to just keep it there as it was late Oct. When I explained what was happening to Brian and Dierdre at WAM, they had no problem with letting Silver Sands work on the boat and store the boat and there was never a question about getting my slip back the following year. I like it there and I like the people there, the owners, employees and other renters. 99% of everyone there will go out of thier way to help you.