Canoe

[LIforrelaxin]

Originally Posted by michael clayton

RRR has it spot on ..While you are correct that you want to respond as quickly as possible to any comments made about your place, In July and August the owner of ANY restaurant doesn't know if he is on foot or on horseback ... Sure it would be great to answer questions that same day , But those are the very things that come up in the course of any retauranteur that take them away from the customer and out into the office where they cannot see or hear the customers ...It is also an opportunity for the "TIME BANDITS " to make you unavailable to being on the floor and and can be what causes the comments about slow service / no one was there that even seemed to care / waiters or waitresses' were too quick with us or didn't take the time to explain fully , all about the special of the day and to take that time,,,even if its 10 minutes , can cause 10 other complaints to crop up ...
many people want their food cooked to perfection, brought to their table immediately and are cranky because something wasn't perfect!!...
there is a saying in the restaurant business:
You can have it served very fast ,,,,,,,,,,,,cooked to order and to perfection,,,,,,,,,,,,,, and very resonably priced: you can pick 2 out of those 3 ..otherwise you are not being realistic

How about we give these people a little slack , HUH?

I give these people plenty of slack. I give anyone in customer service plenty of slack. There is however no reason that a resturant owner in the lakes region can't take the time once a week to come to location specific forums like this and see what people are saying about there establishment. However waiting 2 months to come in and defend your resturant is a poor showing in my mind, especially when it is over Mac and Chese. Especially when after reading the initial post a second time the complaint wasn't as much about the Mac and Cheese itself as it was the the portion was too much.

I don't expect Canoe, or any other resturant owner to respond to all comments. Because as you state it is hard to impress everyone. But to expect that they would keep a tab on what is being said about there establishment on a Forum like this and responding to complaints when needed, I feel is very reasonable to expect.

As for me when I have a complaint I don't post it on a website... I talk to the owner or on duty manager and give them the chace to respond on site. As I stated earlier my opinions are mine.... and I give the resturant owner the biggest curtiousy... I don't bad mouth them when I am not satisfied....I just don't ever go back....

[dpg]

Nobody should be expected to answer a comment about their establishment within a day - or even two. But months? It takes a total of what 20 minutes or so? Nadia does, Pepper does...