Waldo Peppers is now open!!!

White Rook · 06-20-2008, 04:34 PM

We went to the concert last night at Meadow Brook and when we stopped at Waldo Pepper's for dinner, the place was busy with construction workers! Bummer

We did however enjoy Patrick's Pub.

jetskier · 06-21-2008, 11:31 PM

We stopped by for a late lunch today. The restaurant is much larger than the old location and they now have waitress service. The food was served hot and fresh....the lobster roll was good as ever and we did not have to fight the bike week crowd at the Weirs.

Jetskier

Newbiesaukee · 06-22-2008, 04:55 PM

Could anybody supply business hours?

Aquadeziac · 06-22-2008, 07:23 PM

I believe the sign out front said Daily 6am-9pm

imalocal · 06-23-2008, 10:07 AM

Any chance we can get a menu posted (or a link to it)? We try to get takeout at work on Fridays and, now that they are closer, we can't wait to try them

kjbathe · 06-23-2008, 10:59 AM

Some friends tried the breakfast buffet on Sunday and said it met with their approval -- so it appears they're off to a good (re)start...

Disney31 · 06-23-2008, 11:04 AM

I would love to see a menu. I can't find a website for them. We're heading up for a week in July for vacation and I'm making a list of restaurants for us to eat at.

Newbiesaukee · 06-23-2008, 02:06 PM

The menu is a "temporary" one which will be added to. But it does contain the regulars...lobster rolls, seafood platters, subs, ribs, pulled pork, etc. I do not believe they are set up yet for pizza. We visited today as part of my food "research" and had the seafood platter; the Mrs., pulled pork. Just as good as ever, and that is pretty darned good!

Hermit Cover · 06-23-2008, 07:54 PM

Right you are Newbie (s) !...At noon today an almost full parking lot and a nice almost full dining room!!! Wow....I'd guess WP's is back...

The waitstaff was quick and efficient and my chicken salad sub was just like I remember from the bygone (next to Guilbicki's) era.....funny how that works. Don'tcha love it when a good plan comes together? The kitchen was buzzin...the dining room is spacious...all great expandable tables....and I even heard some unsolicited compliments from a table of first-timers.

Can't wait to take Mrs. HC out to breakfast, lunch, or dinner.... or ALL Three! Wow! I can taste a Forum Fest coming on.....y'all come....hear?

Quilt Lady · 06-23-2008, 10:43 PM

I sure am glad that Waldo's is back. Now DRH and I can return to our favorite place for dinner on our anniversary. But PLEASE, Pepper, no strippers this time!

SIKSUKR · 06-24-2008, 09:53 AM

Quote:

Originally Posted by Quilt Lady

I sure am glad that Waldo's is back. Now DRH and I can return to our favorite place for dinner on our anniversary. But PLEASE, Pepper, no strippers this time!

OK,hold on there QL.You not getting away with that comment without some feedback.Were not talking about bass here I assume?I always thought WP's was a family place.

Heaven · 06-24-2008, 12:43 PM

. . . . where . . . . . ?

Quilt Lady · 06-24-2008, 01:34 PM

It is a great place for family and friends to meet and eat.

The story is part of the Babes On Sleds legend. The Babes and their boys gathered at Waldo's for a celebration of a milestone birthday for one of the Babes. We ate some great food, laughed a lot and had a wonderful time. There were presents and cake. A great time was had by all. As things were winding down, a couple of Laconia Police Officers walked in for dinner. The quietest one of the group piped up with "Oh, look . . . the strippers are here!" Well, we all broke out in laughter and rowdy remarks (not so loud that the Officers could hear). We could barely contain ourselves so we decide we had better leave before we got into real trouble. Pepper later explained our weird behavior to the Officers and it gave them a smile.

So that is the story, part of the Legend of the Babes On Sleds!!!!

eyenotall777 · 06-24-2008, 03:32 PM

With the "temporary" menu...has anyone got a hot buttered lobster roll yet?

jetskier · 06-25-2008, 04:47 PM

Quote:

Originally Posted by eyenotall777

With the "temporary" menu...has anyone got a hot buttered lobster roll yet?

I had the cold lobster roll on a toasted roll...does that count?

The lobster was generous with large pieces of meat. There was a little mayo and the roll was toasted and hot. All in all, it was fresh and well prepared. I tried the new seafood restaurant (Boston Seafood) and did not care for their lobster roll as much. I prefer the toasted roll and a base of lettuce for crunch and contrast. Just my opinion.

Jetskier

ghfromaltonbay · 06-28-2008, 11:48 AM

Quote:

Originally Posted by eyenotall777

With the "temporary" menu...has anyone got a hot buttered lobster roll yet?

We were there yesterday, and I have to say this is the first time I was disappointed. 2 of us ordered the hot lobster rolls and they came with no drawn butter. I asked the waitress and she brought the butter after a long wait. I was shocked at the first bite, the lobster was ice cold like straight out of the fridge. I hope this is just opening week wrinkles that will be straightened out. The 2 waitresses seemed to be under 16 and very nervous and tentative about serving.

Silver Duck · 06-28-2008, 10:24 PM

We stopped by for supper tonight, and thoroughly enjoyed our first visit (as well as seeing Pepper again! Her hugs are as hearty as ever, and we had the pleasure of her company as we ate!

)

GH, I suspect that what you experienced was merely a shakedown glitch.

As Pepper was telling us, opening a new place means a new staff to be trained, a new kitchen to get used to, and a new routine to be established.

Yes, the wait staff is still maybe a little bit tentative (how not?), but boy were those kids hustling and eager to please!

The new place has all the good things from the old Waldo Peppers, and a nice new facility into the bargain - yeehah!

Silver Duck

White Rook · 07-08-2008, 05:06 PM

Quote:

Originally Posted by White Rook

We went to the concert last night at Meadow Brook and when we stopped at Waldo Pepper's for dinner, the place was busy with construction workers! Bummer

We did however enjoy Patrick's Pub.

This past weekend was our first stay over at the lake this season. The wife and I ate at Waldo Pepper's both Saturday and Sunday evening. The wife had a chicken parm sandwich which was very good. I had the double stuffed lobster roll with fries and cole slaw. As usual, it was outstanding.

The place is clean, orderly, and the wait staff is very friendly. A dozen or so people in our marina frequent Waldo Pepper's every weekend and they are always satisfied. We took their menu which is presently a temporary limited one and we're going to post it in the marina's boat house. Looking forward to chowing down this weekend!

riverat · 07-11-2008, 09:54 AM

We went to Waldo Peppers for Supper last night and was pleasantly surprised to find Pepper in the kitchen, we figured she would be at her full time job. We got our Pepper Hug and also had a fantastic meal. The place is very roomy and the tables make you feel like you are sitting at home. Very nice place and staff, very pleased with food and service. Thank you Pepper and keep the faith, you have the right vision.

Happy Gourmand · 07-11-2008, 02:17 PM

We stopped at WP last week on our way home, mostly because of the high recommendations and posts on this website. My daughter ordered the lobster roll, my wife ordered the fish dinner and I ordered the big daddy of them all...the seafood dinner which also included a lobster roll that I initially reluctantly agreed to share with my wife.
The fish dinner was good. French fries on all the orders were excellent.
But the lobster rolls..... there were no discernable pieces of lobster on either of the 2 lobster rolls that were brought to the table. No claw meat and no tail meat. If I guessed that they were 90% leg meat, I think it would be an underestimate. So, as such, they were dry and quite stringy. Was I supposed to ask for drawn butter? I had previously never seen so much lobster leg meat on one place before. After 2 bites, I passed the remainder to my better half in trade for some of her fish. It wasn't a good trade for her.
We were all quite disappointed to say the least.
I'm not looking to flame anybody or any establishment. The opinions expressed are just that...opinions. If you agree with me, fine. If you don't then rather than flame me for my opinion. let's just respectfully agree to disagree about my opinion.
The Phantom Gourmand rates WP's lobster roll a 3 (out of a possible 10).
WP's lobster roll is not on the Phantom Gourmand's recommended list.

WINNOCTURN · 07-11-2008, 04:04 PM

Quote:

Originally Posted by The Phantom Gourmand

We stopped at WP last week on our way home, mostly because of the high recommendations and posts on this website. My daughter ordered the lobster roll, my wife ordered the fish dinner and I ordered the big daddy of them all...the seafood dinner which also included a lobster roll that I initially reluctantly agreed to share with my wife.
The fish dinner was good. French fries on all the orders were excellent.
But the lobster rolls..... there were no discernable pieces of lobster on either of the 2 lobster rolls that were brought to the table. No claw meat and no tail meat. If I guessed that they were 90% leg meat, I think it would be an underestimate. So, as such, they were dry and quite stringy. Was I supposed to ask for drawn butter? I had previously never seen so much lobster leg meat on one place before. After 2 bites, I passed the remainder to my better half in trade for some of her fish. It wasn't a good trade for her.
We were all quite disappointed to say the least.
I'm not looking to flame anybody or any establishment. The opinions expressed are just that...opinions. If you agree with me, fine. If you don't then rather than flame me for my opinion. let's just respectfully agree to disagree about my opinion.
The Phantom Gourmand rates WP's lobster roll a 3 (out of a possible 10).
WP's lobster roll is not on the Phantom Gourmand's recommended list.

Phantom,

This has to be the first post that has spoken negitively about the Lobster Rolls at WP's. I think I will give you a 1 out of 10 for your performance

after 5 days on the Forum.

fpartri497 · 07-11-2008, 05:07 PM

Quote:

Originally Posted by WINNOCTURN

Phantom,

This has to be the first post that has spoken negitively about the Lobster Rolls at WP's. I think I will give you a 1 out of 10 for your performance

after 5 days on the Forum.

My wife and i last tuesday afternoon about 5.30 p.m. both had the double stuffed and as usual they where faboulas. I had hot buttered, and wife had mayo on the side both where great By the way pepper, the new restraunt is very nice with a great location. we wish you well

fpartri497

WINNOCTURN · 07-12-2008, 01:40 PM

Quote:

Originally Posted by WINNOCTURN

Phantom,

This has to be the first post that has spoken negitively about the Lobster Rolls at WP's. I think I will give you a 1 out of 10 for your performance

after 5 days on the Forum.

After reading the comments posted after mine I began to think why you would use such a name as Phantom Gourmand if you realy did not have some kind of Hidden Adgender here. It sounds like you have gone way out of your way to deny any involvment with the food industry, which could mean just the opposit.
Maybe this is not the only name you use to troll the forum?

WINNOCTURN

sa meredith · 07-12-2008, 01:56 PM

Winnocturn...
I'm curious if you would tell us....
You seem to have some issue with Phantom's posting. And call into question his review, somehow based on the fact he is a new forum member.
And yet, Jetskier posts that he experienced the same thing, and you take no issue with it. He has been a member snce 04, with 300 plus posts. Have you considered the possibilty that it was an honest review of a bad experience?
As I stated earlier, I too recently had food there that was "quailty challenged". I'm sure it was just some honest mistake, but you can't get jummpy because someone has something negative to say.
I realize that any Waldo Pepper thread on this forum is usually a big "love in", but hey, someone didn't care for what they had, and posted it.
I see no bad intent.

phoenix · 07-12-2008, 02:47 PM

my wife and i went there today and we both agree that it wasn't up to par and i agree with the most recent posts that lobster roll was stringy in fact wasn't as good as the last two I had at the new Boston Seafood( which at the time was 10.95- $3 cheaper) will certainly go back but more than a few have now stated the same concern

MaidenCove07 · 07-12-2008, 04:24 PM

I'm surprised about the back and forth about Waldo's lobster rolls. Makes me hesitant to report my first experience at the new Waldo's....
But alas, the pen (or cursor...?) is mightier than the sticks and stones...

Was there Wednesday for lunch for the first time at the new location. Was not too impressed with the waitress service - I'm totally grossed out to see my food preparers/servers smoking then coming to my table without washing their hands...ICK! That's what my waitress did...I was too tired to care enough to complain knowing I was just getting my menu anyway.

I ordered the lobster roll with fries and my pal had the Italian sub. She loved her sub, especially the banana peppers.
My fries were totally fresh and yummy.
But my lobster roll was huge disappointment compared to lobster rolls of the past. I had the cold one, but the filling was luke-warm. There was one claw piece, but tons of what others have described as stringy stuff. It was very dry and unenjoyable.

I will, of course, return after a while and see if there are improvements, but I hope the constructive criticism is taken as just that ... I'm a HUGE Waldo Pepper fan, irrespective of how amazingly friendly Barbara is. I hope and expect things will come around.

Then again, maybe it nothing will taste so good because Pepper isn't the one delivering it to my table...

Slickcraft · 07-13-2008, 07:36 AM

We made our first and last visit yesterday. We both had the haddock plate. The ice tea was good, fries were excellent but..... the fish was overcooked and with a heavy breading that overwhelmed the fish. The coleslaw was fresh made but the dressing had no flavor. And the thin wedge of lemon was cut from a lemon that was way past it's time.

The bill for the two plates, two ice teas, tax was $27.80.

So while the meal not a total loss, IMHO there are much better choices in the area for that type of fare.

Rose · 07-13-2008, 07:53 AM

Okay, for those of us who don't eat seafood (sacrilege, I know), how are the non-seafood items...burgers, salads, subs?

Winnigirl · 07-13-2008, 02:12 PM

Quote:

Originally Posted by Rose

Okay, for those of us who don't eat seafood (sacrilege, I know), how are the non-seafood items...burgers, salads, subs?

Their roast beef subs with the works are the best I've had in the area.

Newbiesaukee · 07-13-2008, 02:23 PM

The ribs and the pulled pork are also excellent.

DRH · 07-13-2008, 04:52 PM

Quote:

Originally Posted by Newbiesaukee

The ribs and the pulled pork are also excellent.

I can second that ... I had a pulled pork barbeque sub last Thursday evening and it was delicious. Quilt Lady had a chicken parm. sub and it was excellent, too. On our previous visit a week or so before that I had a haddock hoagie and QL had a cheesesteak sub. Both were excellent.

I think we all need to recognize that any new business, including a new restaurant, will have some initial kinks to work out. The new Waldo's has different kitchen equipment, an expanded menu, and a new staff. As others have said, it is incumbent upon the owners and/or managers of such new businesses to correct any initial problems as soon as possible, but let's give Barbara and Bruce a fair chance to do so. As those of us who were customers of the old Waldo's know, both Barbara and Bruce set high standards, both for the quality of their food and the quality of their service. I think we'll see them make any necessary changes in their new establishment very soon.

sa meredith · 07-13-2008, 05:07 PM

DHL
I am in complete agreement with what you said about a new business and so forth. I wish them nothing but the best, and will continue to visit from time to time (although the new location is bit off my path). In the past, the lobster rolls have been unreal.
What I took MAJOR issue with yesterday (I don't know if you read my two posts from 7/12) was long time members of this forum just laying into a guy who posted something negative about WP. (one has since apologized). Coming right out and calling him a liar, and saying they gave his post zero credibility, and a person actually saying they had no respect for his opinion.
It was almost comical. Sort of like "how dare anyone say anything about the great Waldo Peppers. Don't you realize every member here is a friend of the owner. Curse you". The posts shocked me. The odd thing was that the post really was well written and not all negative. Mildly negative actually. And I agreed with it, as I had bought a lobster roll the day before, and actually tossed half of it away.
I think a couple more apologies are due to Phantom...

Island Life · 07-13-2008, 05:18 PM

I tried the new location last week. I'd had one lobster roll at the old location - probably a year ago - and thought it was pretty good.

But on this visit, the waitress was either bored or unfriendly and the young woman at the cash register was suffering from the same thing. I was excited to try the lobster roll but was disappointed because it had no taste whatsoever. The portions were big - and I only ordered the single - but it was almost completely without taste. I had thought I wouldn't post my experience since many of you are really friendly with the owners but when I read that others have had similar experiences I thought I'd chime in. I want small businesses to succeed in the area but unless they are made aware of the fact that there might be a problem, it will only hurt their business. I'll try it again next year and if the food is better, I'll go more often. if not, unfortunately I won't. Negative feedback, when honest and fair, is sometimes much more helpful than positive feedback.

The rest of my family enjoyed their meals but I don't remember what they ate.

Pineedles · 07-13-2008, 09:28 AM

Quote:

Originally Posted by phoenix

my wife and i went there today and we both agree that it wasn't up to par and i agree with the most recent posts that lobster roll was stringy in fact wasn't as good as the last two I had at the new Boston Seafood( which at the time was 10.95- $3 cheaper) will certainly go back but more than a few have now stated the same concern

I searched past posts by Phoenix and saw that he has raved about WP's since 2004. Satisfied that his opinion in the above is an honest review of the current situation, I apologize to you Phantom for calling you a liar. It is unfortunate though that you chose to post a negative review as your first post which led me to giving you very little credibility, sorry.

Happy Gourmand · 07-13-2008, 10:41 AM

Pineneedles, I graciously accept your apology. I agree that it is sad that my first review was seen as negative. In that review, I did mention some good things about WP. I know the positives are easier to overlook than the negatives. Truth be told, I have been a customer of WP's for a LONG TIME. The food was always good. The mark of a good restaurant is consistency, it was obvious at my last visit that the quality of the lobster rolls was not consistent with what has been previously reported or experienced. At the time of my visit, there were many of the lobster rolls served besides the 2 we got. As I was sitting close to where the servers came out of the kitchen, it appeared that all the lobster rolls contained the stringy leg meat rather than the tail and claw meat. The rest of the food served was hot, fresh and prepared well.
Once again, my intent is not to flame or denigrate the reputation of any establishment, but rather report, as honestly and accurately as I can, MY experience on a particular visit.
I like to think that the owner/operators of WP's and any future reviewed eateries will accept them as constructive criticism and correct the issues accordingly. My comments, corroborated by others is a clear indication that something is awry with the lobster rolls at WP's. Maybe the 3 rating was a little harsh, but I would not rate it to anything higher than a 4. The decision to return to the quality of the lobster that we all previously enjoyed is entirely up to the owners of the restaurant.
Did you see my latest review of Louis Nasis's Famous Pizza?

Waterbaby · 07-13-2008, 09:28 PM

Quote:

Originally Posted by The Phantom Gourmand

Pineneedles, I graciously accept your apology. I agree that it is sad that my first review was seen as negative. In that review, I did mention some good things about WP. I know the positives are easier to overlook than the negatives. Truth be told, I have been a customer of WP's for a LONG TIME. The food was always good. The mark of a good restaurant is consistency, it was obvious at my last visit that the quality of the lobster rolls was not consistent with what has been previously reported or experienced. At the time of my visit, there were many of the lobster rolls served besides the 2 we got. As I was sitting close to where the servers came out of the kitchen, it appeared that all the lobster rolls contained the stringy leg meat rather than the tail and claw meat. The rest of the food served was hot, fresh and prepared well.
Once again, my intent is not to flame or denigrate the reputation of any establishment, but rather report, as honestly and accurately as I can, MY experience on a particular visit.
I like to think that the owner/operators of WP's and any future reviewed eateries will accept them as constructive criticism and correct the issues accordingly. My comments, corroborated by others is a clear indication that something is awry with the lobster rolls at WP's. Maybe the 3 rating was a little harsh, but I would not rate it to anything higher than a 4. The decision to return to the quality of the lobster that we all previously enjoyed is entirely up to the owners of the restaurant.
Did you see my latest review of Louis Nasis's Famous Pizza?

Phantom, I also sincerely apologize for my post to you -- I did take your post in a very negative manner, I wouldn't have replied to you the way I did had you stated in your first post that you were a longtime customer of WP's. (Of course, my crystal ball wasn't working that night, so I didn't know you had been one

) You didn't have your crystal ball working either, so you didn't realize that I had read many posts from "one post wonders" who only pop in to make a negative comment and then disappear, so when I read your post, well, what can I say. I, however, can say NOW I appreciate your post, in light of your response to Pineneedles, (and I hope you don't confuse us, as we both use the bear for our avatar - I HAD IT FIRST!!!!!!!!!!!!!! lol) and I hope you can accept my apology also. Perhaps we will meet sometime on the lake -- preferably at a restaurant where we can share reviews!

Happy Gourmand · 07-14-2008, 08:16 AM

Waterbaby, thank you, too. Your apology is also accepted. I have to admit, with the same avitar and the same kind of comments, I was thinking that you and Pineneedles were somehow "related" . I'm sorry too if I kinda raised the hair on the back of your neck with my posting. It was an honest review, and I hope the owners take note and correct the deficiency. ( note that to date, the owners have not posted any comments...a little disappointing, would you not agree? )
I am a relative newbie in the Lakes region, 13th year now, formerly in Moultonboro and now, Meredith. I am also a REAL NH NATIVE, I know...a rare breed...I'm thinking pretty soon they will let the few of us remaining open a Casino!

Oh, and does this post make me a 4 post wonder?

SIKSUKR · 07-14-2008, 09:44 AM

OK,it's my turn.Had my first chance to eat at WP's yesterday.The two of us sat at a window seat and it took a few minutes for a waitress to get to our table with only 3 tables full.She was very apologetic but I did not wait more than 3 minutes.My better half ordered the 1\2 Italian sandwich with onions only and I ordered the classic cheesesteak with onions.Oh ya,and a side of onion rings.My sandwich was the usual very good Philly sub but I didn't notice right away that it was missing the onions.The Ms sub was stuffed full of meat as always but came out with everything on it including hots.She kind of picked off what she didn't want and we finished our meals.Onion rings were very good.While we ate I looked around and felt this place has no soul like the other one.I'm sure it will in due time but for now it felt like a very cold atmosphere mostly because there was not much of the interesting stuff hanging around the walls.I'm sure this will change.As regular members know I consider Pepper a friend.So here's my honest opinion.I was a little disapointed and wanted to visit the old place.It's very soon after their opening so I will assume things will start to get some flavor of the old WP's.Actually,I have no doubt about it.Keep at it Bruce and Pepper!

riverat · 07-14-2008, 10:17 AM

As I posted on 7/11 we had visited the new place and what we had was very good. But we had a rare oppertunity to talk to Barbara while we were there, I will not get into specifics but she had plenty to say about the difficulties that she has been having with the "help" and the fact that she is having a hard time finding "help" that "Get It" (meaning, the way Bruce and herself feel about the way customers should be catered to and held dearly as friends and family should be) It has not been an easy venture with the town of Gilford either, one hurdle after another. She still has the same vision as before and will not settle for anything less( as people who know them can attest too) They will once again be the great Waldo Peppers and than some but they need the time to fix and adjust and finely tune their business. Keep the faith. Also, both are working full-time jobs else where and also working at the restaurant and she stated she wishes she could find time to get back on the forum and say Hi to everyone soon. Big "HUG" from me and the mrs. Pepper.

Pepper · 07-14-2008, 11:42 AM

First and foremost, I wish to extend my most sincere THANK YOU to Phantom Gourmand, Jetskier, GHfromAltonBay, SIKSUKR, IslandLife, Newbiesaukee, Slickcraft, MaidenCove07, and anyone else whom I may have missed listing, who have given us their honest negative feedback! As bizarre as it may sound, that is FAR more important than any positive feedback, and you have provided me with the information I need in order to correct the problems!

I have printed out this entire thread, and with the help of a bright yellow highlighter, it will prove invaluable as a training tool. It's been a very stressful three weeks, as we work to train so many new staff members ~ bringing them up to our rigid standards is not easy. With the facts printed out in black and white, it should be a bit easier for our new team members to see more clearly why our standards are so high, and we make such a big deal about maintaining them.

I'm truly mortified to read many of these posts, because it means we are failing you, our loyal customers! My sincerest apologies to all who have experienced issues at our restaurant, and my pledge to you that your comments are not taken lightly. Over the next few days I will be contacting each of you privately, and hope that you will allow us to make things right.

To the many who shared their good experiences, I thank you as well. It does help to know that we are managing to get it right at least some of the time.

Again, my apologies to all who have had a less-than-Waldo's-standards experience, and my deepest thanks to all who brought their issues to the table here. Please, continue to be honest and forthright, so that we may know what our weaknesses are and work to strenghthen them!

Gotta go now ~ I've got A LOT OF WORK TO DO!

GWC... · 07-14-2008, 11:57 AM

Quote:

Originally Posted by Pepper

Gotta go now ~ I've got A LOT OF WORK TO DO!

Hang in there...

Semper Fi

Slickcraft · 07-14-2008, 12:09 PM

Quote:

Originally Posted by Pepper

First and foremost, I wish to extend my most sincere THANK YOU to Phantom Gourmand, Jetskier, GHfromAltonBay, SIKSUKR, IslandLife, Newbiesaukee, Slickcraft, MaidenCove07, and anyone else whom I may have missed listing, who have given us their honest negative feedback! As bizarre as it may sound, that is FAR more important than any positive feedback, and you have provided me with the information I need in order to correct the problems!

Pepper: I am so impressed with your reply that we will give WP another try.

When we were driving home that evening I commented to my wife that customers are often reluctant to say something negative when asked how the meal was. Maybe a good question would be: "Do you have any suggestions as to how we can improve"?

BTW, when the waitress asked the couple at a table next to us how everything was and got a negative reply, she quietly said sorry and quickly retreated. I don't think that she was ready for or knew how to handle a complaint.

Pepper · 07-14-2008, 12:16 PM

Quote:

Originally Posted by Slickcraft

...
When we were driving home that evening I commented to my wife that customers are often reluctant to say something negative when asked how the meal was. Maybe a good question would be: "Do you have any suggestions as to how we can improve"?

BTW, when the waitress asked the couple at a table next to us how everything was and got a negative reply, she quietly said sorry and quickly retreated. I don't think that she was ready for or knew how to handle a complaint.

More good and helpful information! I will make a concerted effort to empower our waitstaff with the necessary skills to immediately address issues, as well as insist that they bring these issues to the attention of managers immediately as well. If the waitstaff ignore the issue that's unacceptable!

Thank you, and keep it coming!!!!!

ITD · 07-14-2008, 01:44 PM

Quote:

Originally Posted by Pepper

First and foremost, I wish to extend my most sincere THANK YOU to Phantom Gourmand, Jetskier, GHfromAltonBay, SIKSUKR, IslandLife, Newbiesaukee, Slickcraft, MaidenCove07, and anyone else whom I may have missed listing, who have given us their honest negative feedback! As bizarre as it may sound, that is FAR more important than any positive feedback, and you have provided me with the information I need in order to correct the problems!

I have printed out this entire thread, and with the help of a bright yellow highlighter, it will prove invaluable as a training tool. It's been a very stressful three weeks, as we work to train so many new staff members ~ bringing them up to our rigid standards is not easy. With the facts printed out in black and white, it should be a bit easier for our new team members to see more clearly why our standards are so high, and we make such a big deal about maintaining them.

I'm truly mortified to read many of these posts, because it means we are failing you, our loyal customers! My sincerest apologies to all who have experienced issues at our restaurant, and my pledge to you that your comments are not taken lightly. Over the next few days I will be contacting each of you privately, and hope that you will allow us to make things right.

To the many who shared their good experiences, I thank you as well. It does help to know that we are managing to get it right at least some of the time.

Again, my apologies to all who have had a less-than-Waldo's-standards experience, and my deepest thanks to all who brought their issues to the table here. Please, continue to be honest and forthright, so that we may know what our weaknesses are and work to strenghthen them!

Gotta go now ~ I've got A LOT OF WORK TO DO!

What a CLASS act.....
I've never been to Pepper's, mostly logistics and distance. Now it is even further away, but I am going to try to make it a point to visit, sounds like a great place. Good luck.

ironhorsetim · 07-14-2008, 01:54 PM

All this reading made me crave WP steak & cheese /w salami..(better than salt & pepper) so off I went and boy am I a happy camper this was the first time there since they moved the location has changed but the subs are still the bomb

MaidenCove07 · 07-14-2008, 10:53 PM

Quote:

Originally Posted by Pepper

I'm truly mortified to read many of these posts, because it means we are failing you, our loyal customers! My sincerest apologies to all who have experienced issues at our restaurant, and my pledge to you that your comments are not taken lightly. Over the next few days I will be contacting each of you privately, and hope that you will allow us to make things right.

As always, Pepper acts with dignity and honor.
I know you and Bruce have your hands full working and managing the new place. As a Waldo Pepper's fan for at least the last 5 years (maybe more, who can keep track when operating on "Lake Winni Time"), I know how good it can be.
Ge ahead and work out the kinks Pepper. I'll be back...
Looking forward to when the pizza comes back to the menu!

SIKSUKR · 07-15-2008, 10:55 AM

Now how is that for an owners quick response to gripes about their business?Outstanding I say!But I did forget something.I have to agree with another poster here that I like the old system of walking up to the counter and ordering much better.Most of that is probably me cuz I'm not big on going to sit in restaurants for an hour.I like to order,eat and get out.That's probably why I'm a big take out guy.I beleive,as was the case for us,that having another person translating my order to another,things can get lost or forgotten.I will admit I do not like sitting down and waiting for service in a sandwich type shop.I want to stand in line where I order,find a table,and wait for number to be called.I guess I could just do take out but I'd rather sit at a table and not feel obligated to pay another 20% just for someone bringing the food to my table.FWIW

RI Swamp Yankee · 07-26-2008, 11:34 PM

Quote:

Originally Posted by Pepper

.... Please, continue to be honest and forthright, so that we may know what our weaknesses are and work to strenghthen them!
...

Have you thought of "comment cards" at the tables that could be dropped in a box at the counter? People, especially regulars, may be inclined to comment that "xxxx" is better but "yyyyy" was not as good as it used to be and things like that. I haven't visited the new location yet but look forward to going the first week in August. I recall my last visit in February at the old location there was a young man at the counter that, while he didn't have the "style" of Pepper, was eager to make sure we got what we ordered and were satisfied. Is he still around and could he "infect" the waitstaff with his good attitude?

jetskier · 07-27-2008, 08:52 PM

We went back to Waldo's today and the quality of the food was extremely good. They have expanded the menu significantly; the pizza oven is back. We tried the pizza and calzone; both were great. The calzone is absolutely huge. The waitstaff was friendly and attentive. My wife tried the "Hawaiian Sandwich" and gave it a thumbs up. I will try the lobster roll again next time; not in a sea food mood this time.

Jetskier

Waterbaby · 07-14-2008, 09:54 PM

Quote:

Originally Posted by The Phantom Gourmand

Waterbaby, thank you, too. Your apology is also accepted. I have to admit, with the same avitar and the same kind of comments, I was thinking that you and Pineneedles were somehow "related" . I'm sorry too if I kinda raised the hair on the back of your neck with my posting. It was an honest review, and I hope the owners take note and correct the deficiency. ( note that to date, the owners have not posted any comments...a little disappointing, would you not agree? )
I am a relative newbie in the Lakes region, 13th year now, formerly in Moultonboro and now, Meredith. I am also a REAL NH NATIVE, I know...a rare breed...I'm thinking pretty soon they will let the few of us remaining open a Casino!

Oh, and does this post make me a 4 post wonder?

And now we are all done with the politeness of you are welcome and thank you, lol. No, Pineneedles and I are not related at all, don't even know each other, but I wish I did know him -- he seems to be a great person! TY for your response, and I was sincere when I said I hope we meet up in a restaurant sometime -- I've met some people when out to dinner, asked them if they go on the Forum and find out yes they do, and who they are, lol.

Pineedles · 07-11-2008, 08:12 PM

Quote:

Originally Posted by The Phantom Gourmand

But the lobster rolls..... there were no discernable pieces of lobster on either of the 2 lobster rolls that were brought to the table. No claw meat and no tail meat. If I guessed that they were 90% leg meat, I think it would be an underestimate. So, as such, they were dry and quite stringy. I had previously never seen so much lobster leg meat on one place before. I'm not looking to flame anybody or any establishment. The opinions expressed are just that...opinions. If you agree with me, fine. If you don't then rather than flame me for my opinion. let's just respectfully agree to disagree about my opinion.
The Phantom Gourmand rates WP's lobster roll a 3 (out of a possible 10).
WP's lobster roll is not on the Phantom Gourmand's recommended list.

Having read all the reviews of WP's, I would believe that you either are a liar, or are blind and you must have been at some other restaurant in the lakes Region. So much for "Don't Flame Me". As far as "respectfully agree to disagree", liars don't deserve respect. If you wish to provide evidence that you are legally blind and went to a different establishment, then I apologize.

Mr. V · 07-11-2008, 08:25 PM

Is it true that the pizza oven isn't up and running yet?

Say it isn't so!

I'm flying out August first for a vacation, and plan to take several tasty meals at Waldo Peppers.

Resident 2B · 07-11-2008, 09:45 PM

Quote:

Originally Posted by The Phantom Gourmand

We stopped at WP last week on our way home, mostly because of the high recommendations and posts on this website. My daughter ordered the lobster roll, my wife ordered the fish dinner and I ordered the big daddy of them all...the seafood dinner which also included a lobster roll that I initially reluctantly agreed to share with my wife.
The fish dinner was good. French fries on all the orders were excellent.
But the lobster rolls..... there were no discernable pieces of lobster on either of the 2 lobster rolls that were brought to the table. No claw meat and no tail meat. If I guessed that they were 90% leg meat, I think it would be an underestimate. So, as such, they were dry and quite stringy. Was I supposed to ask for drawn butter? I had previously never seen so much lobster leg meat on one place before. After 2 bites, I passed the remainder to my better half in trade for some of her fish. It wasn't a good trade for her.
We were all quite disappointed to say the least.
I'm not looking to flame anybody or any establishment. The opinions expressed are just that...opinions. If you agree with me, fine. If you don't then rather than flame me for my opinion. let's just respectfully agree to disagree about my opinion.
The Phantom Gourmand rates WP's lobster roll a 3 (out of a possible 10).
WP's lobster roll is not on the Phantom Gourmand's recommended list.

I have ten or more lobster rolls from Waldo-Peppers each year for each of the last three years. What you have described as your lobster roll simply is not what Waldo-Peppers serves. This makes no sense to me. Waldo-Peppers have many fairly large chunks of claw and tail meat in every lobster roll I have purchased from them. Waldo-Peppers quality is totally consistent.

R2B

Irish mist · 07-11-2008, 10:08 PM

Quote:

Originally Posted by The Phantom Gourmand

We stopped at WP last week on our way home, mostly because of the high recommendations and posts on this website. My daughter ordered the lobster roll, my wife ordered the fish dinner and I ordered the big daddy of them all...the seafood dinner which also included a lobster roll that I initially reluctantly agreed to share with my wife.
The fish dinner was good. French fries on all the orders were excellent.
But the lobster rolls..... there were no discernable pieces of lobster on either of the 2 lobster rolls that were brought to the table. No claw meat and no tail meat. If I guessed that they were 90% leg meat, I think it would be an underestimate. So, as such, they were dry and quite stringy. Was I supposed to ask for drawn butter? I had previously never seen so much lobster leg meat on one place before. After 2 bites, I passed the remainder to my better half in trade for some of her fish. It wasn't a good trade for her.
We were all quite disappointed to say the least.
I'm not looking to flame anybody or any establishment. The opinions expressed are just that...opinions. If you agree with me, fine. If you don't then rather than flame me for my opinion. let's just respectfully agree to disagree about my opinion.
The Phantom Gourmand rates WP's lobster roll a 3 (out of a possible 10).
WP's lobster roll is not on the Phantom Gourmand's recommended list.

I don't eat lobster, but a family member does, and she has tried WP lobster rolls & told me that they were the best she has tried around the lake.....by far.

Newbiesaukee · 07-11-2008, 10:23 PM

I am not quite sure what is going on, but.... I have been a very strong supporter of Waldo Peppers and have eaten in the new place twice already. The food is great and the new place is an improvement. However, we ate there today around noon today and the classic (cold) lobster roll was different. There did seem an abundance of stringy meat and much less claw or tail meat. It was good, but it wasn't up to Pepper's standards. Perhaps it just was a less than good batch. I would have given it a 5 compared to the usual WP 9-10. My thought was that it was just an off day and I was not going to report it and I certainly will go back to WP. Although calling it a 3 is a little harsh, we do not need to call each other names. Perhaps we can all step back and have a WP roll. I am sure WP just had a "glitch." There is always a problem when a restaurant is judged on one visit.

jetskier · 07-12-2008, 12:18 AM

Quote:

Originally Posted by Newbiesaukee

I am not quite sure what is going on, but.... I have been a very strong supporter of Waldo Peppers and have eaten in the new place twice already. The food is great and the new place is an improvement. However, we ate there today around noon today and the classic (cold) lobster roll was different. There did seem an abundance of stringy meat and much less claw or tail meat. It was good, but it wasn't up to Pepper's standards. Perhaps it just was a less than good batch. I would have given it a 5 compared to the usual WP 9-10. My thought was that it was just an off day and I was not going to report it and I certainly will go back to WP. Although calling it a 3 is a little harsh, we do not need to call each other names. Perhaps we can all step back and have a WP roll. I am sure WP just had a "glitch." There is always a problem when a restaurant is judged on one visit.

We have stopped in a couple of times and the first time was great. The second time was similar to your experience. The lobster roll was stringy with little or no claw meat. I am chalking this up to start-up and we will try them again.

Jetskier

sa meredith · 07-12-2008, 09:46 AM

HONEST TO GOODNESS POEPLE!!!!!!!!!!!!!!! HOW FOOLISH YOU TRULY SOUND.
I'LL BE THE BAD GUY, I DON'T CARE!!!!
I knew when I was reading the post about Waldo Peppers not being "the greatest of all time" the guy would get crucified for not saying how much he loved the world famous Waldo Pepper's Lobster Roll. Everyone comes back calling the guy a liar, and ridiculing him as being a new member of the forum??? So, as a new memeber, his opinion is not valid???!!! You folks embarrass yourselves. I realize many people are friends with Pepper, and, although I don't know her nearly well enough to call her a friend, the two times I have met her in her old store, she seemed like a complete sweetheart...salt of the earth type person. But...the restauant is simply not immune from negative reviews. You people calling this guy a liar???? Shame, shame! Funny, the Lobster Pound gets a negative review, and everyone jumps in. Someone mentions something negative about WP, and because she is a friend to many members, you all think the guy is a liar. JUST PLAIN FOOLISH.
Here's a news flash....I went yesterday, 2:20 PM, got a lobster roll to go. Ate half, and tossed it. I'm sure it is a temporary glitch, and will be fixed, but it just was not good. I still like Pepper. She is a fantastic person. But the sandwich was not right! OK now, everyone line up and call me a liar!!!!

RLW · 07-12-2008, 10:57 AM

I'm not really sure if you were in the right place. My family in the past 3 or 4 years have never had a bad lobster roll at WP and we have ordered very close to 100 of them over the years. I'm sorry, but I guess I'll just have to agree to disagree with all your comments.
Have a great day all and enjoy this wonderful summer weather.

webmaster · 07-12-2008, 11:00 AM

I dropped by the new location this week but haven't tried the food yet. Business was brisk for a weekday afternoon as you can see from the full parking lot.

Although she doesn't look too good right now, I understand that the old Cessna will be repaired and displayed in a new location in front of the building.

Mee-n-Mac · 07-12-2008, 12:02 PM

Quote:

Originally Posted by webmaster

{snip}

Although she doesn't look too good right now, I understand that the old Cessna will be repaired and displayed in a new location in front of the building.

I tell ya, with a little duck tape, a couple of leftover doors and mebbe some Super Glue Red Green would have her flying again in no time .....

Waterbaby · 07-11-2008, 10:21 PM

Quote:

Originally Posted by The Phantom Gourmand

We stopped at WP last week on our way home, mostly because of the high recommendations and posts on this website. My daughter ordered the lobster roll, my wife ordered the fish dinner and I ordered the big daddy of them all...the seafood dinner which also included a lobster roll that I initially reluctantly agreed to share with my wife.
The fish dinner was good. French fries on all the orders were excellent.
But the lobster rolls..... there were no discernable pieces of lobster on either of the 2 lobster rolls that were brought to the table. No claw meat and no tail meat. If I guessed that they were 90% leg meat, I think it would be an underestimate. So, as such, they were dry and quite stringy. Was I supposed to ask for drawn butter? I had previously never seen so much lobster leg meat on one place before. After 2 bites, I passed the remainder to my better half in trade for some of her fish. It wasn't a good trade for her.
We were all quite disappointed to say the least.
I'm not looking to flame anybody or any establishment. The opinions expressed are just that...opinions. If you agree with me, fine. If you don't then rather than flame me for my opinion. let's just respectfully agree to disagree about my opinion.
The Phantom Gourmand rates WP's lobster roll a 3 (out of a possible 10).
WP's lobster roll is not on the Phantom Gourmand's recommended list.

Sorry, but I have no respect for your opinion..............nor your name (pretension, you are not the Phantom GourMET). I was eating at WPs way before I ever found this forum, before WPs was a "forum favorite", and before I ever heard of Pepper, on numerous holiday weekends when it would rain and my husband and son and I would play board games in the motel room (at Bay Top Motel) and was looking for the closest place to get just plain sustenance, at that point not much else mattered.

We lucked out, with Waldo Pepper's being basically the closest place to drive to in the pouring rain. Waldo's service and food and hospitality were always wonderful. This was before the "lobstah" roll was introduced, before the fried clams, before a whole lot -- it was pizza and subs, and I always remained loyal. Since then they have grown, expanded, and now moved into a new location -- and I wish Barbara and Bruce nothing but the best!

I find it interesting that you've had only ONE post, and it was to denigrate them....................so what's that say for you? (Sorry Webmaster, if you choose to delete this post so be it, but this was just plain nasty on the poster's part.)

Island Girl · 07-13-2008, 08:45 AM

If you are unsatisfied with anything at a restaurant you should tell the management. Most are very appreciative to know if their staff is not performing and quality is not up to their standards. I know Pepper wants to know as her standards are very high.

As for posting negative reviews here, my opinion is that the first step is to tell management of the issue and wait. If the issue is still there another time, then a negative review is appropriate. We have a lot of power on the internet to destroy a business with poor reviews. I believe it is important to give any restaurant the chance to make good on a negative experience.

Waldo Pepper lovers are that for a reason. The standards set by Barbara and Bruce are very high. They are not a large chain but a local business trying to serve a need and stay in business. We need this type of business in the area to support the tourism $ that keep the Lakes Region alive.

So please.. tell them if you are not happy with their product... their past performance has always been outstanding.

Anyone up for a Pepperfest?

IG

jetskier · 07-13-2008, 10:20 AM

Quote:

Originally Posted by Island Girl

If you are unsatisfied with anything at a restaurant you should tell the management. Most are very appreciative to know if their staff is not performing and quality is not up to their standards. I know Pepper wants to know as her standards are very high.

As for posting negative reviews here, my opinion is that the first step is to tell management of the issue and wait. If the issue is still there another time, then a negative review is appropriate. We have a lot of power on the internet to destroy a business with poor reviews. I believe it is important to give any restaurant the chance to make good on a negative experience.

Waldo Pepper lovers are that for a reason. The standards set by Barbara and Bruce are very high. They are not a large chain but a local business trying to serve a need and stay in business. We need this type of business in the area to support the tourism $ that keep the Lakes Region alive.

So please.. tell them if you are not happy with their product... their past performance has always been outstanding.

Anyone up for a Pepperfest?

IG

I understand that Waldo Pepper is a small local business and many of us have supported it loyally over the years. Their food has been consistantly good and everyone enjoyed talking with Barbara.

I am not sure how involved Barbara and Bruce are with the business these days. When we had concerns about the quality, I sent Barbara an email. My sense was that I owed it to her to tell her. Businesses such as this live or die on word of mouth...that happens predominantly outside this forum. I did not hear back. In addition, we have not heard anything on this forum by way of a response.

I think that it is completely fair to post the good and the bad about any restaurant. That is the purpose of this forum.

I truely like Waldo Pepper and will do my best to support them. However, when there is an issue good businesses simply address it. They have a great location and a loyal following it would be a shame to falter where they have been so good on quality in the past.

Jetskier

Rose · 07-13-2008, 10:46 AM

I think many people are uncomfortable complaining face to face with management because they were taught not to complain or are wary about what the response will be. I've seen interesting responses when I or a fellow customer have complained to business owners or management. Some have been receptive, some have been belligerent, and one even ran and hid at the back of the restaurant.

I'm planning on being at Waldo's sometime tomorrow for lunch with Sister Rose and Nephew Rose #3.

06-20-2008, 04:34 PM	#1
White Rook Deceased Member Join Date: Jan 2007 Location: Salem NH Posts: 101 Thanks: 51 Thanked 7 Times in 5 Posts	Just Missed !!! We went to the concert last night at Meadow Brook and when we stopped at Waldo Pepper's for dinner, the place was busy with construction workers! Bummer We did however enjoy Patrick's Pub. __________________ "Checkmate King II ... This Is White Rook .... Over"

06-21-2008, 11:31 PM	#2
jetskier Senior Member Join Date: Apr 2004 Location: North Reading, MA and South Down Shores Posts: 855 Thanks: 58 Thanked 183 Times in 114 Posts	Stopped by for lunch We stopped by for a late lunch today. The restaurant is much larger than the old location and they now have waitress service. The food was served hot and fresh....the lobster roll was good as ever and we did not have to fight the bike week crowd at the Weirs. Jetskier

06-22-2008, 07:23 PM	#4
Aquadeziac Senior Member Join Date: Apr 2004 Location: Concord NH Posts: 239 Thanks: 19 Thanked 3 Times in 2 Posts	hours I believe the sign out front said Daily 6am-9pm __________________ "He who dies with the most toys wins"

06-23-2008, 10:59 AM	#6
kjbathe Senior Member Join Date: Jul 2006 Posts: 286 Thanks: 3 Thanked 22 Times in 12 Posts	Some friends tried the breakfast buffet on Sunday and said it met with their approval -- so it appears they're off to a good (re)start... Last edited by kjbathe; 06-23-2008 at 12:53 PM.

06-23-2008, 07:54 PM	#9
Hermit Cover Senior Member Join Date: Oct 2002 Location: Hermit Cove Posts: 354 Thanks: 20 Thanked 68 Times in 40 Posts	At long last....love the new place... Right you are Newbie (s) !...At noon today an almost full parking lot and a nice almost full dining room!!! Wow....I'd guess WP's is back... The waitstaff was quick and efficient and my chicken salad sub was just like I remember from the bygone (next to Guilbicki's) era.....funny how that works. Don'tcha love it when a good plan comes together? The kitchen was buzzin...the dining room is spacious...all great expandable tables....and I even heard some unsolicited compliments from a table of first-timers. Can't wait to take Mrs. HC out to breakfast, lunch, or dinner.... or ALL Three! Wow! I can taste a Forum Fest coming on.....y'all come....hear?

06-22-2008, 04:55 PM	#3
Newbiesaukee Senior Member Join Date: May 2004 Location: Coral Gables, winter; Long Island, summer Posts: 1,363 Thanks: 961 Thanked 575 Times in 300 Posts	Could anybody supply business hours?

06-23-2008, 10:07 AM	#5
imalocal Member Join Date: Aug 2006 Posts: 42 Thanks: 0 Thanked 6 Times in 5 Posts	Any chance we can get a menu posted (or a link to it)? We try to get takeout at work on Fridays and, now that they are closer, we can't wait to try them

06-23-2008, 11:04 AM	#7
Disney31 Junior Member Join Date: Feb 2008 Posts: 3 Thanks: 0 Thanked 0 Times in 0 Posts	I would love to see a menu. I can't find a website for them. We're heading up for a week in July for vacation and I'm making a list of restaurants for us to eat at.

06-23-2008, 02:06 PM	#8
Newbiesaukee Senior Member Join Date: May 2004 Location: Coral Gables, winter; Long Island, summer Posts: 1,363 Thanks: 961 Thanked 575 Times in 300 Posts	The menu is a "temporary" one which will be added to. But it does contain the regulars...lobster rolls, seafood platters, subs, ribs, pulled pork, etc. I do not believe they are set up yet for pizza. We visited today as part of my food "research" and had the seafood platter; the Mrs., pulled pork. Just as good as ever, and that is pretty darned good!

06-23-2008, 10:43 PM	#10
Quilt Lady Senior Member Join Date: Jan 2006 Location: West Alton, NH Posts: 169 Thanks: 0 Thanked 25 Times in 11 Posts	Oh, goodie . . . I sure am glad that Waldo's is back. Now DRH and I can return to our favorite place for dinner on our anniversary. But PLEASE, Pepper, no strippers this time! __________________ QL (Doing my best to encourage Global Warming ... one quilt at a time!)

06-24-2008, 12:43 PM	#12
Heaven Senior Member Join Date: Jul 2006 Posts: 523 Thanks: 128 Thanked 95 Times in 67 Posts	. . . . where . . . . . ?

06-24-2008, 01:34 PM	#13
Quilt Lady Senior Member Join Date: Jan 2006 Location: West Alton, NH Posts: 169 Thanks: 0 Thanked 25 Times in 11 Posts	It IS a family place! It is a great place for family and friends to meet and eat. The story is part of the Babes On Sleds legend. The Babes and their boys gathered at Waldo's for a celebration of a milestone birthday for one of the Babes. We ate some great food, laughed a lot and had a wonderful time. There were presents and cake. A great time was had by all. As things were winding down, a couple of Laconia Police Officers walked in for dinner. The quietest one of the group piped up with "Oh, look . . . the strippers are here!" Well, we all broke out in laughter and rowdy remarks (not so loud that the Officers could hear). We could barely contain ourselves so we decide we had better leave before we got into real trouble. Pepper later explained our weird behavior to the Officers and it gave them a smile. So that is the story, part of the Legend of the Babes On Sleds!!!! __________________ QL (Doing my best to encourage Global Warming ... one quilt at a time!)

06-24-2008, 03:32 PM	#14
eyenotall777 Senior Member Join Date: Aug 2007 Posts: 155 Thanks: 40 Thanked 28 Times in 19 Posts	? With the "temporary" menu...has anyone got a hot buttered lobster roll yet?

06-28-2008, 10:24 PM	#17
Silver Duck Senior Member Join Date: Apr 2004 Location: Billerica, MA Posts: 364 Thanks: 40 Thanked 4 Times in 3 Posts	They're Back! We stopped by for supper tonight, and thoroughly enjoyed our first visit (as well as seeing Pepper again! Her hugs are as hearty as ever, and we had the pleasure of her company as we ate! ) GH, I suspect that what you experienced was merely a shakedown glitch. As Pepper was telling us, opening a new place means a new staff to be trained, a new kitchen to get used to, and a new routine to be established. Yes, the wait staff is still maybe a little bit tentative (how not?), but boy were those kids hustling and eager to please! The new place has all the good things from the old Waldo Peppers, and a nice new facility into the bargain - yeehah! Silver Duck

07-11-2008, 09:54 AM	#19
riverat Senior Member Join Date: Apr 2006 Location: Alton, NH Posts: 722 Thanks: 337 Thanked 280 Times in 123 Posts	We went to Waldo Peppers for Supper last night and was pleasantly surprised to find Pepper in the kitchen, we figured she would be at her full time job. We got our Pepper Hug and also had a fantastic meal. The place is very roomy and the tables make you feel like you are sitting at home. Very nice place and staff, very pleased with food and service. Thank you Pepper and keep the faith, you have the right vision. __________________ Waking up in the morning is the greatest, everything after that is a bonus

07-11-2008, 02:17 PM	#20
Happy Gourmand Senior Member Join Date: Jul 2008 Location: Ruskin FL Posts: 1,027 Thanks: 188 Thanked 322 Times in 179 Posts	Pepper's "FAMOUS LOBSTA ROLL" We stopped at WP last week on our way home, mostly because of the high recommendations and posts on this website. My daughter ordered the lobster roll, my wife ordered the fish dinner and I ordered the big daddy of them all...the seafood dinner which also included a lobster roll that I initially reluctantly agreed to share with my wife. The fish dinner was good. French fries on all the orders were excellent. But the lobster rolls..... there were no discernable pieces of lobster on either of the 2 lobster rolls that were brought to the table. No claw meat and no tail meat. If I guessed that they were 90% leg meat, I think it would be an underestimate. So, as such, they were dry and quite stringy. Was I supposed to ask for drawn butter? I had previously never seen so much lobster leg meat on one place before. After 2 bites, I passed the remainder to my better half in trade for some of her fish. It wasn't a good trade for her. We were all quite disappointed to say the least. I'm not looking to flame anybody or any establishment. The opinions expressed are just that...opinions. If you agree with me, fine. If you don't then rather than flame me for my opinion. let's just respectfully agree to disagree about my opinion. The Phantom Gourmand rates WP's lobster roll a 3 (out of a possible 10). WP's lobster roll is not on the Phantom Gourmand's recommended list.

The Following 2 Users Say Thank You to Happy Gourmand For This Useful Post:
GWC... (08-24-2008), Pineedles (08-24-2008)

07-12-2008, 01:56 PM	#24
sa meredith Senior Member Join Date: Jun 2007 Posts: 986 Blog Entries: 1 Thanks: 32 Thanked 352 Times in 137 Posts	Curious Winnocturn... I'm curious if you would tell us.... You seem to have some issue with Phantom's posting. And call into question his review, somehow based on the fact he is a new forum member. And yet, Jetskier posts that he experienced the same thing, and you take no issue with it. He has been a member snce 04, with 300 plus posts. Have you considered the possibilty that it was an honest review of a bad experience? As I stated earlier, I too recently had food there that was "quailty challenged". I'm sure it was just some honest mistake, but you can't get jummpy because someone has something negative to say. I realize that any Waldo Pepper thread on this forum is usually a big "love in", but hey, someone didn't care for what they had, and posted it. I see no bad intent.

07-12-2008, 02:47 PM	#25
phoenix Senior Member Join Date: Apr 2004 Location: phoenix and moultonboro Posts: 1,563 Thanks: 63 Thanked 276 Times in 194 Posts	my wife and i went there today and we both agree that it wasn't up to par and i agree with the most recent posts that lobster roll was stringy in fact wasn't as good as the last two I had at the new Boston Seafood( which at the time was 10.95- $3 cheaper) will certainly go back but more than a few have now stated the same concern __________________ it's tough to make predictions specially about the future

07-12-2008, 04:24 PM	#26
MaidenCove07 Senior Member Join Date: Jan 2007 Location: Manchester in Winter, Weirs Beach in Summer & Fall Posts: 132 Thanks: 29 Thanked 17 Times in 7 Posts	Wowwwwww....well another recent Lobster Roll complaint to report I'm surprised about the back and forth about Waldo's lobster rolls. Makes me hesitant to report my first experience at the new Waldo's.... But alas, the pen (or cursor...?) is mightier than the sticks and stones... Was there Wednesday for lunch for the first time at the new location. Was not too impressed with the waitress service - I'm totally grossed out to see my food preparers/servers smoking then coming to my table without washing their hands...ICK! That's what my waitress did...I was too tired to care enough to complain knowing I was just getting my menu anyway. I ordered the lobster roll with fries and my pal had the Italian sub. She loved her sub, especially the banana peppers. My fries were totally fresh and yummy. But my lobster roll was huge disappointment compared to lobster rolls of the past. I had the cold one, but the filling was luke-warm. There was one claw piece, but tons of what others have described as stringy stuff. It was very dry and unenjoyable. I will, of course, return after a while and see if there are improvements, but I hope the constructive criticism is taken as just that ... I'm a HUGE Waldo Pepper fan, irrespective of how amazingly friendly Barbara is. I hope and expect things will come around. Then again, maybe it nothing will taste so good because Pepper isn't the one delivering it to my table...

07-13-2008, 07:36 AM	#27
Slickcraft Senior Member Join Date: Mar 2008 Location: Welch Island and The Taylor Community Posts: 3,343 Thanks: 1,249 Thanked 2,121 Times in 970 Posts	We made our first and last visit yesterday. We both had the haddock plate. The ice tea was good, fries were excellent but..... the fish was overcooked and with a heavy breading that overwhelmed the fish. The coleslaw was fresh made but the dressing had no flavor. And the thin wedge of lemon was cut from a lemon that was way past it's time. The bill for the two plates, two ice teas, tax was $27.80. So while the meal not a total loss, IMHO there are much better choices in the area for that type of fare.

07-13-2008, 07:53 AM	#28
Rose Senior Member Join Date: Aug 2002 Posts: 498 Thanks: 62 Thanked 71 Times in 32 Posts	Non-seafood Okay, for those of us who don't eat seafood (sacrilege, I know), how are the non-seafood items...burgers, salads, subs?

07-13-2008, 02:23 PM	#30
Newbiesaukee Senior Member Join Date: May 2004 Location: Coral Gables, winter; Long Island, summer Posts: 1,363 Thanks: 961 Thanked 575 Times in 300 Posts	The ribs and the pulled pork are also excellent.

07-13-2008, 05:07 PM	#32
sa meredith Senior Member Join Date: Jun 2007 Posts: 986 Blog Entries: 1 Thanks: 32 Thanked 352 Times in 137 Posts	agree DHL I am in complete agreement with what you said about a new business and so forth. I wish them nothing but the best, and will continue to visit from time to time (although the new location is bit off my path). In the past, the lobster rolls have been unreal. What I took MAJOR issue with yesterday (I don't know if you read my two posts from 7/12) was long time members of this forum just laying into a guy who posted something negative about WP. (one has since apologized). Coming right out and calling him a liar, and saying they gave his post zero credibility, and a person actually saying they had no respect for his opinion. It was almost comical. Sort of like "how dare anyone say anything about the great Waldo Peppers. Don't you realize every member here is a friend of the owner. Curse you". The posts shocked me. The odd thing was that the post really was well written and not all negative. Mildly negative actually. And I agreed with it, as I had bought a lobster roll the day before, and actually tossed half of it away. I think a couple more apologies are due to Phantom...

07-13-2008, 05:18 PM	#33
Island Life Senior Member Join Date: May 2006 Posts: 273 Thanks: 12 Thanked 6 Times in 2 Posts	tasteless lobster roll I tried the new location last week. I'd had one lobster roll at the old location - probably a year ago - and thought it was pretty good. But on this visit, the waitress was either bored or unfriendly and the young woman at the cash register was suffering from the same thing. I was excited to try the lobster roll but was disappointed because it had no taste whatsoever. The portions were big - and I only ordered the single - but it was almost completely without taste. I had thought I wouldn't post my experience since many of you are really friendly with the owners but when I read that others have had similar experiences I thought I'd chime in. I want small businesses to succeed in the area but unless they are made aware of the fact that there might be a problem, it will only hurt their business. I'll try it again next year and if the food is better, I'll go more often. if not, unfortunately I won't. Negative feedback, when honest and fair, is sometimes much more helpful than positive feedback. The rest of my family enjoyed their meals but I don't remember what they ate. __________________ Island Life the way my grandparents' grandparents enjoyed it - but with a faster boat!!!

07-13-2008, 10:41 AM	#35
Happy Gourmand Senior Member Join Date: Jul 2008 Location: Ruskin FL Posts: 1,027 Thanks: 188 Thanked 322 Times in 179 Posts	Pineneedles apology Pineneedles, I graciously accept your apology. I agree that it is sad that my first review was seen as negative. In that review, I did mention some good things about WP. I know the positives are easier to overlook than the negatives. Truth be told, I have been a customer of WP's for a LONG TIME. The food was always good. The mark of a good restaurant is consistency, it was obvious at my last visit that the quality of the lobster rolls was not consistent with what has been previously reported or experienced. At the time of my visit, there were many of the lobster rolls served besides the 2 we got. As I was sitting close to where the servers came out of the kitchen, it appeared that all the lobster rolls contained the stringy leg meat rather than the tail and claw meat. The rest of the food served was hot, fresh and prepared well. Once again, my intent is not to flame or denigrate the reputation of any establishment, but rather report, as honestly and accurately as I can, MY experience on a particular visit. I like to think that the owner/operators of WP's and any future reviewed eateries will accept them as constructive criticism and correct the issues accordingly. My comments, corroborated by others is a clear indication that something is awry with the lobster rolls at WP's. Maybe the 3 rating was a little harsh, but I would not rate it to anything higher than a 4. The decision to return to the quality of the lobster that we all previously enjoyed is entirely up to the owners of the restaurant. Did you see my latest review of Louis Nasis's Famous Pizza?

07-14-2008, 08:16 AM	#37
Happy Gourmand Senior Member Join Date: Jul 2008 Location: Ruskin FL Posts: 1,027 Thanks: 188 Thanked 322 Times in 179 Posts	Another apology accepted Waterbaby, thank you, too. Your apology is also accepted. I have to admit, with the same avitar and the same kind of comments, I was thinking that you and Pineneedles were somehow "related" . I'm sorry too if I kinda raised the hair on the back of your neck with my posting. It was an honest review, and I hope the owners take note and correct the deficiency. ( note that to date, the owners have not posted any comments...a little disappointing, would you not agree? ) I am a relative newbie in the Lakes region, 13th year now, formerly in Moultonboro and now, Meredith. I am also a REAL NH NATIVE, I know...a rare breed...I'm thinking pretty soon they will let the few of us remaining open a Casino! Oh, and does this post make me a 4 post wonder?

07-14-2008, 09:44 AM	#38
SIKSUKR Senior Member Join Date: Apr 2004 Posts: 5,075 Thanks: 215 Thanked 903 Times in 509 Posts	OK,it's my turn.Had my first chance to eat at WP's yesterday.The two of us sat at a window seat and it took a few minutes for a waitress to get to our table with only 3 tables full.She was very apologetic but I did not wait more than 3 minutes.My better half ordered the 1\2 Italian sandwich with onions only and I ordered the classic cheesesteak with onions.Oh ya,and a side of onion rings.My sandwich was the usual very good Philly sub but I didn't notice right away that it was missing the onions.The Ms sub was stuffed full of meat as always but came out with everything on it including hots.She kind of picked off what she didn't want and we finished our meals.Onion rings were very good.While we ate I looked around and felt this place has no soul like the other one.I'm sure it will in due time but for now it felt like a very cold atmosphere mostly because there was not much of the interesting stuff hanging around the walls.I'm sure this will change.As regular members know I consider Pepper a friend.So here's my honest opinion.I was a little disapointed and wanted to visit the old place.It's very soon after their opening so I will assume things will start to get some flavor of the old WP's.Actually,I have no doubt about it.Keep at it Bruce and Pepper! __________________ SIKSUKR

07-14-2008, 10:17 AM	#39
riverat Senior Member Join Date: Apr 2006 Location: Alton, NH Posts: 722 Thanks: 337 Thanked 280 Times in 123 Posts	As I posted on 7/11 we had visited the new place and what we had was very good. But we had a rare oppertunity to talk to Barbara while we were there, I will not get into specifics but she had plenty to say about the difficulties that she has been having with the "help" and the fact that she is having a hard time finding "help" that "Get It" (meaning, the way Bruce and herself feel about the way customers should be catered to and held dearly as friends and family should be) It has not been an easy venture with the town of Gilford either, one hurdle after another. She still has the same vision as before and will not settle for anything less( as people who know them can attest too) They will once again be the great Waldo Peppers and than some but they need the time to fix and adjust and finely tune their business. Keep the faith. Also, both are working full-time jobs else where and also working at the restaurant and she stated she wishes she could find time to get back on the forum and say Hi to everyone soon. Big "HUG" from me and the mrs. Pepper. __________________ Waking up in the morning is the greatest, everything after that is a bonus

07-14-2008, 11:42 AM	#40
Pepper Senior Member Join Date: Apr 2004 Location: Laconia, NH Posts: 1,284 Thanks: 409 Thanked 155 Times in 40 Posts	Thank You!!! First and foremost, I wish to extend my most sincere *THANK YOU* to Phantom Gourmand, Jetskier, GHfromAltonBay, SIKSUKR, IslandLife, Newbiesaukee, Slickcraft, MaidenCove07, and anyone else whom I may have missed listing, who have given us their honest negative feedback! As bizarre as it may sound, that is FAR more important than any positive feedback, and you have provided me with the information I need in order to correct the problems! I have printed out this entire thread, and with the help of a bright yellow highlighter, it will prove invaluable as a training tool. It's been a very stressful three weeks, as we work to train so many new staff members ~ bringing them up to our rigid standards is not easy. With the facts printed out in black and white, it should be a bit easier for our new team members to see more clearly why our standards are so high, and we make such a big deal about maintaining them. I'm truly mortified to read many of these posts, because it means we are failing you, our loyal customers! My sincerest apologies to all who have experienced issues at our restaurant, and my pledge to you that your comments are not taken lightly. Over the next few days I will be contacting each of you privately, and hope that you will allow us to make things right. To the many who shared their good experiences, I thank you as well. It does help to know that we are managing to get it right at least some of the time. Again, my apologies to all who have had a less-than-Waldo's-standards experience, and my deepest thanks to all who brought their issues to the table here. Please, continue to be honest and forthright, so that we may know what our weaknesses are and work to strenghthen them! Gotta go now ~ I've got A LOT OF WORK TO DO! __________________ Never waste time lamenting what was. Simply celebrate what is!

07-14-2008, 01:54 PM	#45
ironhorsetim Senior Member Join Date: Jun 2008 Location: Laconia/Ft Myers Beach, Fl Posts: 184 Thanks: 57 Thanked 26 Times in 23 Posts	hungry All this reading made me crave WP steak & cheese /w salami..(better than salt & pepper) so off I went and boy am I a happy camper this was the first time there since they moved the location has changed but the subs are still the bomb

07-15-2008, 10:55 AM	#47
SIKSUKR Senior Member Join Date: Apr 2004 Posts: 5,075 Thanks: 215 Thanked 903 Times in 509 Posts	Oh no,I have more but you asked Pepper! Now how is that for an owners quick response to gripes about their business?Outstanding I say!But I did forget something.I have to agree with another poster here that I like the old system of walking up to the counter and ordering much better.Most of that is probably me cuz I'm not big on going to sit in restaurants for an hour.I like to order,eat and get out.That's probably why I'm a big take out guy.I beleive,as was the case for us,that having another person translating my order to another,things can get lost or forgotten.I will admit I do not like sitting down and waiting for service in a sandwich type shop.I want to stand in line where I order,find a table,and wait for number to be called.I guess I could just do take out but I'd rather sit at a table and not feel obligated to pay another 20% just for someone bringing the food to my table.FWIW __________________ SIKSUKR

07-27-2008, 08:52 PM	#49
jetskier Senior Member Join Date: Apr 2004 Location: North Reading, MA and South Down Shores Posts: 855 Thanks: 58 Thanked 183 Times in 114 Posts	Went back today We went back to Waldo's today and the quality of the food was extremely good. They have expanded the menu significantly; the pizza oven is back. We tried the pizza and calzone; both were great. The calzone is absolutely huge. The waitstaff was friendly and attentive. My wife tried the "Hawaiian Sandwich" and gave it a thumbs up. I will try the lobster roll again next time; not in a sea food mood this time. Jetskier

The Following User Says Thank You to jetskier For This Useful Post:
GWC... (08-24-2008)

07-11-2008, 08:25 PM	#52
Mr. V Senior Member Join Date: Jun 2004 Location: the left coast (Portland)and West Alton Posts: 1,432 Thanks: 66 Thanked 261 Times in 179 Posts	Is it true that the pizza oven isn't up and running yet? Say it isn't so! I'm flying out August first for a vacation, and plan to take several tasty meals at Waldo Peppers.