Metrocast Internet Connection Speeds

[upthesaukee]

Here is my results this evening:

[DRH]

Here are the results I got at 5:10 PM today (almost the same as upthesaukee got last night):

[EricP]

These are numbers we should expect to see. I can check mine on Thursday night when I get home. Both of you are in Alton and SteveA is in Gilford so his section may have an issue. I am in Meredith so we'll see what I get Thursday. If my numbers look good then maybe SteveA should have them send a tech out to examine his situation.

[RLW]

Is anyone in the Alton area having problems logging onto the internet this evening. I have been trying for over 2 hours and am unable to make a connection. I can log onto any other part of the Metrocast connections but not internet. Any response would be greatly appreciated.

[DRH]

Originally Posted by RLW

Is anyone in the Alton area having problems logging onto the internet this evening. I have been trying for over 2 hours and am unable to make a connection. I can log onto any other part of the Metrocast connections but not internet. Any response would be greatly appreciated.

I'm not having any problem with Metrocast here in West Alton, RLW.

[RLW]

Originally Posted by DRH

I'm not having any problem with Metrocast here in West Alton, RLW.

Thanks muchly for the real quick response. I'm not sure what the heck is going on with it. I will wait a little longer and if I can't get on I will give a call in the AM.
Again thanks for the answer.
RLW

[RLW]

Respnse from my question sent this morning.

Thank you for contacting Metrocast Internet Technical Support,

I do apologize for the inconvenience. We are still working on this issue and at this present time have no estimated time of resolution. But you can access your e-mail at the following website:

http://metromail.metrocast.net

Hope this helps.


Regards,
Chris M
Internet Technical Support
support@metrocast.com
800-608-6480

If you have any comments, compliments or complaints, please email my Manager cbubacz@metrocastcablevision.com
Click here to visit our Self-Help page http://metrocast.com/support.cfm

[Merrymeeting]

RLW,

A few suggestions,

• You may want to edit your posts to remove the email addresses. While you may not be pleased with Metrocast right now, it's not fair to the employees who's emails are now posted. The slimey trolls who harvest emails from public forums will overwhelm them with spam email now.
• While I'm not retired yet, I'm getting close. Can you change your font to one that is more readable to those of us who are increasingly reading-glass-challenged ;-)

Thanks

[RLW]

Originally Posted by Merrymeeting

RLW,

A few suggestions,

• You may want to edit your posts to remove the email addresses. While you may not be pleased with Metrocast right now, it's not fair to the employees who's emails are now posted. The slimey trolls who harvest emails from public forums will overwhelm them with spam email now.
• While I'm not retired yet, I'm getting close. Can you change your font to one that is more readable to those of us who are increasingly reading-glass-challenged ;-)

Thanks

Thank you for all your suggestion and thoughts to my posts. This old geezer with glasses will take them with a positive outlook and will try and change things. I know what you are saying regarding the e-mail address, but I felt that all that info is open to all that may make a request like I did and was not publishing anything that you or anyone else would receive. Oh, I never said that I was upset, as I am not. It was a question if others had, had a problem.

[SteveA]

Has anyone else that has Metrocast Internet tried out the new modems they are providing. Amazing Speeds.

We got a notice that with a swap out of your old modem (no charge, you just have to go to Metrocast in Belmont and pick it up)

Just hooked it up and here is the result.. and this is on my wireless here at the house.

[BroadHopper]

I called Belmont and they say the old modems are fine?????

I have had problems with Metrocast from day one. I had pixeling on digital channels and at times the TV will display no or low signal. As for internet I should be able to stream video. Some nights my blu ray will say I need more bandwidth and some nights it works perfect.

On most phone calls the help desk usually tries to solve the problem over the phone or tells you to swap the router at the Belmont location. What does the router have to do with the TV signal?

One time a technician came to the house and determine the signal was too weak. He replace the cable from the box on the house to the splitter in the house. The test was positive and there was plenty of signal. Not long after he left I started to have the same problems. After numerous phone calls trying to solve the problems on the phone, they sent another technician to the house. The technician notice a weak signal at the outside box. He says the underground cable needs to be upgraded from the box to the pole. They are not responsible for that and suggested the association replace it. Of course the association says nada.

Anyway, I will bring the router in and request a new one.

[Winnisquamguy]

My modem is 4 years old, well that's if it was brand new when I started service and this was my speed. Anyone have any ideas? Should I get a new modem?

[Slickcraft]

Link to the tiered structure:
http://www.metrocast.com/internet_packages.cfm

[SteveA]

Slickcraft is right. It is linked to the Ultra package.


Here is the notice I received in the mail.
All I had to do was bring my old Metrocast modem to the office and they handed me the new one. They would come to the house and do it for you, but it's really just unplugging the old one and plugging in the new one.
I did have to get on the phone with their tech support for them to push some buttons on there end to finalize the install.

I have to tell you it's like lightning on the download side.

IMG.pdf

[Slickcraft]

Metrocast says that it is

great for frequent gaming and video streaming

[bclaker]

I have High Speed Internet which is supposed to have 15 mbps downloads and 1 mbps uploads. I ran the test and got results of 5.78 mbps and 1.47 mbps. I called Metrocast Support and he had me disconnect the power to the modem and replug it. Not much change. He would have had me run the modem directly to the computer rather than through router, I have a real rat's nest behind the monitor, so I'll try that tomorrow. I have a tentative appointment for a technician to come Tuesday to check out the modem. Now I'm wondering if maybe I could just exchange the modem.

[Slickcraft]

Originally Posted by bclaker

I have High Speed Internet which is supposed to have 15 mbps downloads and 1 mbps uploads. I ran the test and got results of 5.78 mbps and 1.47 mbps. I called Metrocast Support and he had me disconnect the power to the modem and replug it. Not much change. He would have had me run the modem directly to the computer rather than through router, I have a real rat's nest behind the monitor, so I'll try that tomorrow. I have a tentative appointment for a technician to come Tuesday to check out the modem. Now I'm wondering if maybe I could just exchange the modem.

I have the "high speed internet" plan on Mertocast and my speed test result on Speedtest.net was 16.6/1.5 and on speakeasy.net was 14.33/1.48.
While results will vary with overall internet loading and your location, your 5.78 download speed should be much better if you have the same plan.

Note that Metrocast also has a "high speed basic" plan that is rated at 4/.256 vs the "high speed internet" plan rated at 15/1. Now that is a real play on words.

[bclaker]

Originally Posted by bclaker

I have High Speed Internet which is supposed to have 15 mbps downloads and 1 mbps uploads. I ran the test and got results of 5.78 mbps and 1.47 mbps. I called Metrocast Support and he had me disconnect the power to the modem and replug it. Not much change. He would have had me run the modem directly to the computer rather than through router, I have a real rat's nest behind the monitor, so I'll try that tomorrow. I have a tentative appointment for a technician to come Tuesday to check out the modem. Now I'm wondering if maybe I could just exchange the modem.

Is there any reason why the change to all digital at the beginning of this year would have an effect ? That's when it became a real problem.

[Merrymeeting]

Originally Posted by BroadHopper

The technician notice a weak signal at the outside box. He says the underground cable needs to be upgraded from the box to the pole. They are not responsible for that and suggested the association replace it. Of course the association says nada.

Anyway, I will bring the router in and request a new one.

While it won't hurt to try another modem/router, I doubt that is your problem. The last technician most likely called it. I had the same issue at my last house. Once we replaced the underground cable, the signal problems went away. Luckily our underground lines were in conduit and it was relatively easy to pull a new line through.

How old are the lines in your association? If 20 years or so, they are most likely RG59 or similar, which was the standard at the time. Most modern systems now need RG6 or better to function well.

Also, on the comments about splitters, yes, every split degrades the signal. If you split too many times, you can degrade the signal enough that you need an amplifier. But all this requires testing tools that are beyond the cost reach of most consumers.

[BroadHopper]

Originally Posted by Merrymeeting

While it won't hurt to try another modem/router, I doubt that is your problem. The last technician most likely called it. I had the same issue at my last house. Once we replaced the underground cable, the signal problems went away. Luckily our underground lines were in conduit and it was relatively easy to pull a new line through.

How old are the lines in your association? If 20 years or so, they are most likely RG59 or similar, which was the standard at the time. Most modern systems now need RG6 or better to function well.

Also, on the comments about splitters, yes, every split degrades the signal. If you split too many times, you can degrade the signal enough that you need an amplifier. But all this requires testing tools that are beyond the cost reach of most consumers.

The association and unit was built in the late 70's. Most of the units have disc because of the quality. We are waiting for Fairpoint fibre optics to come up here. I was told there was an agreement with PUC that there will be. I was also told otherwise. I don't have disc because of location. You would think Metrocast can make money by replacing the cables?

The units were originally wired with cable in the BRs, LRs, and kitchen. Because of the analog cable and the serial wiring, the technician disconnected the original cable and ran a digital cable from the outside box to the garage. In the garage he put a 'union' and told me to have an electrican route all the outlets in the house to the union. Big bucks!

I took a look at what I got. The cable ran from the union to the LR where there is a splitter into two cables, one for the TV and one for the router. Shouldn't there be two cables from the union to avoid the splitter?

I notice there are two outside boxes where the cable come out of the ground. One for each unit. I notice there is a splitter between the ground wire and the two boxes. I don't know the difference between a splitter and a union other than the union in the garage allow up to six cables to be attached. Can I get away from all the splitters?

[Slickcraft]

The splitters are passive devices with the common 2 way split sending ideally 50% power down each of the two branches. As they are not ideal and have some internal loss you get about 40% power down each branch.

Having three two way splitters between the entry and the tv brings the signal power down to about 0.4 X 0.4 x 0.4 = .064 or only 6.4% of the original power.

Four way and higher order splitters again just divide the available signal power in addition to suffering some internal loss (AKA insertion loss). Any unused port on a splitter should be terminated with a 75 ohm resistor otherwise some of the inbound power will be reflected back.

Our VIP installer checked the power level at all points of use in the house and made sure that any unused taps were properly terminated. I don't recall if he just did that or if I had to ask.

[Merrymeeting]

Originally Posted by BroadHopper

The units were originally wired with cable in the BRs, LRs, and kitchen. Because of the analog cable and the serial wiring, the technician disconnected the original cable and ran a digital cable from the outside box to the garage. In the garage he put a 'union' and told me to have an electrican route all the outlets in the house to the union. Big bucks!

As I suspected, it sounds like you have all old wiring. There really is no such thing as analog and digital cable. The difference is in the type of signal sent over the cable. Without getting too technical, what is really the issue is the quality of the cable to carry a reliable signal, and more specifically, it's shielding (the ability to exclude interference from other sources). You are most likely picking up noise on your old wiring (TV signals, radio, wireless, electric, etc) that is interfering with your signal.

New wiring would have better shielding, hence the recommendation that you upgrade all your internal wiring. (As you note, for an existing house, usually big bucks)

You also need to consider the weakest link problem. Namely, if you upgrade all your internal wiring, but the wire from outside is still bad, your signal will still be bad. Conversely, if you upgrade underground but don't do the internal, you may still have a problem. Though the closer you can get the good signal to the end, the better your chances of overcoming signal problems.

Hard to tell without seeing things, but it sounds as if what you are describing as a "union" is just a big, more specialized splitter. It may have some amplification capabilities from the small amount of power on the cable. But unless it has a plug and it's own power source, it's probably not an amp.

Sounds like he upgraded your line from where it comes out of the ground into your garage, and set things up so IF you rewired the house, you could run all the lines back to this 6-output splitter in the garage.

Still leaves you with the problem of the bad line from the pole to your garage.

I took a look at what I got. The cable ran from the union to the LR where there is a splitter into two cables, one for the TV and one for the router. Shouldn't there be two cables from the union to avoid the splitter?

I notice there are two outside boxes where the cable come out of the ground. One for each unit. I notice there is a splitter between the ground wire and the two boxes. I don't know the difference between a splitter and a union other than the union in the garage allow up to six cables to be attached. Can I get away from all the splitters?

I'm also assuming that what you are calling a router is actually your cable modem. I.e. the device where the cable attaches on the back, and coming out from it is your network/computer cable.

Whether he split the cable in the LR or in the garage really doesn't matter. Assuming both your TV and computer needs are in the LR, it was easier to split the signal there to save running two lines the whole way. In the end, he needed to get a signal to your TV and to your cable modem, which I assume is also located in your LR.

Getting a bit deep for this forum at this point, and probably more than you or everyone else wanted to know. If you want to learn more, I suggest trying one of many audio/video/cable forums out there, perhaps starting with the Metrocast one.