O Steak and Seafood

Charlie T · 05-26-2009, 12:43 PM

We went there once over the winter and had a mixed experience. We had booked a reservation online for 2 and when we arrived were promptyl scolded by the hostess (who we later found out was the interim manager) because they had recently changed their reservations policy to a 4 person minimum.... as if it was our fault that they accepted our reservation. That interaction put a dark cloud over what was a otherwise very nice meal.

I"m not sure if we will be back because of the poor customer service. Not wanting to make a scene and further dampen the evening we didn't discuss the rudeness at the time even though it bothered us thruout the meal. My girlfriend did email them the following Monday with no response to our concerns over how we were treated. In this economy one would think customer experience would be a top priority in a upscale restaurant. Apparently the manager needs a few lessons.

Just my $.02

nkiar · 05-26-2009, 01:12 PM

Agree with everyone that it can be pricey- which is why we don't get there more often.

If we do get back there this summer I'll be interested to see if we experience any of the issues mentioned by the other posters. nkiar

05-26-2009, 12:43 PM	#1
Charlie T Senior Member Join Date: Apr 2004 Posts: 332 Thanks: 276 Thanked 200 Times in 96 Posts	Service at O's We went there once over the winter and had a mixed experience. We had booked a reservation online for 2 and when we arrived were promptyl scolded by the hostess (who we later found out was the interim manager) because they had recently changed their reservations policy to a 4 person minimum.... as if it was our fault that they accepted our reservation. That interaction put a dark cloud over what was a otherwise very nice meal. I"m not sure if we will be back because of the poor customer service. Not wanting to make a scene and further dampen the evening we didn't discuss the rudeness at the time even though it bothered us thruout the meal. My girlfriend did email them the following Monday with no response to our concerns over how we were treated. In this economy one would think customer experience would be a top priority in a upscale restaurant. Apparently the manager needs a few lessons. Just my $.02

05-26-2009, 01:12 PM	#2
nkiar Junior Member Join Date: May 2009 Location: Silver Lake, Tilton & MA during the week Posts: 19 Thanks: 0 Thanked 0 Times in 0 Posts	$$ Agree with everyone that it can be pricey- which is why we don't get there more often. If we do get back there this summer I'll be interested to see if we experience any of the issues mentioned by the other posters. nkiar