Sears in Tilton - Customer Service

dmjr · 01-17-2012, 02:58 PM

Just thought I would give you all a heads up about a experience I have had with Sears in Tilton. I took my Kenmore Vacuum cleaner there at the beginning of December to get the power cord replaced under warranty. They told me that it would be a week turnaround to get it back. After it did not arrive a week later they called me to inform me that it was going to be longer than expected since they lost it. I went down today after they called me to say it was in and they could not find when I got there. Talk about bad customer service!

Belmont Resident · 01-17-2012, 04:22 PM

I avoid that place and drive to Concord.
I just don’t trust or like the owner. I think the word that best describes him as very arrogant.
The original owner before he bought the place was excellent to deal with. I’m not sure if this guy bought the store before or after they moved from Gilford to Sanbornton.
I’ve also has some issues with Sears. Those Kenmore vacuum cleaners are the best though.

Greene's Basin Girl · 01-17-2012, 05:15 PM

I think the best vacuum is a central vacuum system. If you are building a house I would suggest you get it installed when the house is being built. We have had our system for 20 years and we have never had a problem with it. It makes vacuuming "almost" a pleasure.

GTO · 01-17-2012, 05:30 PM

Quote:

Originally Posted by dmjr

Just thought I would give you all a heads up about a experience I have had with Sears in Tilton. I took my Kenmore Vacuum cleaner there at the beginning of December to get the power cord replaced under warranty. They told me that it would be a week turnaround to get it back. After it did not arrive a week later they called me to inform me that it was going to be longer than expected since they lost it. I went down today after they called me to say it was in and they could not find when I got there. Talk about bad customer service!

Keep in mind, there are alot of Sears stores closing which means some disgruntled employees and some that just don't care about customer service anymore. Not saying its right, just saying it happens

jniff101 · 01-17-2012, 07:02 PM

Would anyone know where to go to get my Dyson worked on?

Belmont Resident · 01-18-2012, 05:15 AM

I did a local search and all I got was Sears, Walmart, Lowes, Macys.
Looked on the web site and they had nothing for repair centers but you can order parts if you know what is broken.

joey2665 · 01-18-2012, 06:10 AM

Quote:

Originally Posted by jniff101

Would anyone know where to go to get my Dyson worked on?

Try Vacman and Bobbin on 225 DW Highway in Belmot, also have a location in Concord. They are very nice family run business and extremely helpful.

www.vacmanandbobbin.com/

Winnisquamguy · 01-18-2012, 08:09 AM

Quote:

Originally Posted by jniff101

Would anyone know where to go to get my Dyson worked on?

This is what I found on Dyson web site...Good Luck.

How do I get my Dyson product serviced?

Most questions or inquiries can be solved over the phone by one of our Helpline staff.
If you feel your Dyson needs to be serviced, please contact our toll-free Helpline at
1-866-MY-DYSON (1-866-693-9766), between the hours of:

8am - 8pm (CST) Monday to Friday
9am - 6pm (CST) on Saturday
Closed on Sunday

If it is determined that your vacuum needs to be serviced, a Helpline representative will assist in locating a Dyson authorized service center nearest you.
If a Dyson authorized service center is not conveniently located to you, the Helpline will arrange to have your unit shipped to Dyson directly for service and shipped directly back to your residence.
Our Helpline operators will be happy to advise you on the service process — please ask if you need clarification.

dmjr · 01-18-2012, 03:07 PM

After calling Sears again this morning, it was finally determined that it went from Tilton to Randolph Mass to Kingston NH back to Randolph Mass and finally in Chesterfield VT. They told me that they had no when it would be back from Vermont

songkrai · 01-18-2012, 07:56 PM

Quote:

Originally Posted by jniff101

Would anyone know where to go to get my Dyson worked on?

NEVERETTS SEW AND VAC INC.
51 EAST PEARL ST.
NASHUA, NH. 03060
Telephone
1 603-883-5409

Seacoast Vacuum Cleaner
178 Lafayette Road, Seabrook, NH 03874-4510
(603) 474-9216

Sewing Machine Center
14 Addison Street, Laconia, NH 03246-3627
(603) 524-6336

songkrai · 01-18-2012, 08:45 PM

The Sears store is question is a franchise store. Someone correct me if I am wrong on this.

Sears has traveled a bit since it was one time the largest retailer in the world. Sears Tower in Chicago was the pinacle of the Sears empire. Including offices and the largest distribution center the building was completed in the mid/late 1960's. Just about the time that Home Depot and others were starting up in California and Arkansas.

The current story begins with the filing of bankruptcy of KMart. Edward S. Lampert purchased much of the assets and real estate of KMart from bankruptcy court. Edward S. Lampert and others leveraged that and KMart purchased Sears Stores. Then this company changed it's name to Sears Holdings or some such wording. So the investors of bankrupt KMart buy Sears. Then change the name to Sears.

Almost everyone in my generation used to shop Sears. At one time you could purchase almost anything at Sears from pre-packaged homes to cars to motorcycles and all sorts of tools, furniture, appliances, and clothing and on and on. There was a Sears Catalog store in almost every city/town in the country. Sears was on top and all others were small potatos.

Times have changed. Sears Holdings is attempting a turnaround for both KMart and Sears stores.

GTO · 01-19-2012, 09:03 AM

Quote:

Originally Posted by songkrai

NEVERETTS SEW AND VAC INC.
51 EAST PEARL ST.
NASHUA, NH. 03060
Telephone
1 603-883-5409

Seacoast Vacuum Cleaner
178 Lafayette Road, Seabrook, NH 03874-4510
(603) 474-9216

Sewing Machine Center
14 Addison Street, Laconia, NH 03246-3627
(603) 524-6336

When we were looking for a new vacuum cleaner a few years ago, we went to Neveretts in Nashua. They had a long row of Dysons along one wall so we asked about Dysons. The salesman said those were all there for repair and he would not reccommend Dyson at all

songkrai · 01-19-2012, 03:39 PM

Well, whether it is Kirby or Dyson some just like expensive vacuum cleaners. Some swear that these are better then all others.

Me, I go to the the Wallyworld Black Friday and purchase a $24.00 upright hepa bagless vacuum cleaner. They last 3-4 years. Then I get another. Yes, it is a real vacuum cleaner and not just a motorized mop. It sucks just as good as the expensive ones.

No attachments. So a few dollars more if you want attachments.

Argie's Wife · 01-19-2012, 07:36 PM

I also use Vacman & Bobbin - great service, good prices and very nice folks!

SIKSUKR · 01-20-2012, 11:12 AM

Quote:

Originally Posted by dmjr

After calling Sears again this morning, it was finally determined that it went from Tilton to Randolph Mass to Kingston NH back to Randolph Mass and finally in Chesterfield VT. They told me that they had no when it would be back from Vermont

Wow!All this traveling to replace a $10 cord?Kind of reminds me of Cates Subaru thread.

AC2717 · 01-20-2012, 11:25 AM

DOwn here in MA, my mother bought a Craftsman snowblower, though I told her not to, she wanted to use a store credit card. WEll within the first year it needed a boat load of work.
Called to set up an appointment, she at least bought the warrenty
Brought it to the store, was picked up at sears by a sears van, drover it out to somewhere out to springfield to get fix (she lives in Boston), they had it two week, then they had to drive it back to the store and then I picked it up. I was told that all the machines go there. What a joke

Also I had to send it back three times. SO then once you go through to someone the third time (same flaws) and I was not around to bring it to the store, they brought a new one to her door. Funny thing was she bought a 4HP, they brought her a 8hp, and took the old one away. YOu wonder why they are in trouble. They just gave her a 1 year newer machine, that cost almost $400 more. Make sense. WHen she asked the guy if she would be charged for it. He said no, this is what I had in the truck so you are all set

I used to love Sears up until about 6 years ago when all their stuff turned to crap, but I still like their craftsman hand tools

Sue Doe-Nym · 01-20-2012, 02:41 PM

Having bought Craftsmen tools for many years because of the warranty, I had a broken 1/4" drive socket wrench and took it to the Tilton store. What a disappointment. The people were not friendly and could only give me a reconditioned wrench and not a new one. The quality was noticeably poorer than the original and I was basically told to take the one they offered and shut up.

No more Craftsman tools. What are some other brands of tools that people are buying?

AC2717 · 01-20-2012, 02:56 PM

Cobalt hand tools at lowes are acutally pretty nice i like them

MAXUM · 01-20-2012, 03:20 PM

SnapOn for me. I have some MAC too. Both have lifetime warranties too and they give you a new replacement. These are professional tools though so they are very expensive but will last a lifetime. The stuff I have has never failed me. You can sometimes get deals off ebay.

AC2717 · 01-20-2012, 03:24 PM

Quote:

Originally Posted by MAXUM

SnapOn for me. I have some MAC too. Both have lifetime warranties too and they give you a new replacement. These are professional tools though so they are very expensive but will last a lifetime. The stuff I have has never failed me. You can sometimes get deals off ebay.

I love their stuff as well and own some, but now that I am more of hire someone type person because of my job, Cobalt at lowes suits me just fine, they have a replacement warrenty as well

upthesaukee · 01-20-2012, 03:48 PM

Quote:

Originally Posted by Sue Doe-Nym

Having bought Craftsmen tools for many years because of the warranty, I had a broken 1/4" drive socket wrench and took it to the Tilton store. What a disappointment. The people were not friendly and could only give me a reconditioned wrench and not a new one. The quality was noticeably poorer than the original and I was basically told to take the one they offered and shut up.

No more Craftsman tools. What are some other brands of tools that people are buying?

Contact Sears customer service or go to a full service store. I bet you get better satisfaction.

Belmont Resident · 01-24-2012, 07:25 AM

Sears has not been giving off the shelf replacements on tools for years now on ratchets.
Not sure how they work on other tools but I’m sure reconditioned is going to be there first choice. I know way back when they took a brand new one off the shelf and handed it to you.
As for other tool suppliers, I was told that HD and Lowes has a lifetime warrantee on their tools but you are only allowed to get a replacement twice then no more.
Now it WAS at a Sears store that I was told this so I’m not sure if it is in fact true or not.
Either way Sears in general has been going down hill for years. Trying to keep up with the competition has driven their customer service down.
I still will not buy anything but Kenmore vacuum cleaners though. I’ve never had one last less than 10 years.

guntrain44 · 01-27-2012, 10:09 AM

I have had nothing but great services there.

Winni-Retired · 02-24-2012, 07:10 AM

Saw a sign in the window yesterday, as we drove by, that the store was closing ....... It looked like they had a smaller sign that said moving ... but with traffic, it was tough to read it all as to where they are going.

Paugus Bay Resident · 02-24-2012, 12:54 PM

Maybe a result of this?

http://www.chicagotribune.com/busine...,4483819.story

Lakesrider · 02-27-2012, 02:44 PM

I had to replace a Kobalt ratchet three times. JH Williams tools used to make Koblat but now they are Chinese made. You can get some good tools at Menard's of all places. Husky is made in China as well..
One of the reasons they limit returns is that people buy cheap used sets off ebay and try to return them to Lowe's for a full value replacement.
Tool quality is severely lacking these days and until people demand better quality....tools are turning into a disposable asset.

Thankfully I bought most of my tools a long time ago when quality was much better.

NHBoat70 · 03-01-2012, 09:49 AM

I don't think you have to worry about Sears in Tilton anymore. This Homecenter store will be closing soon...

fatlazyless · 03-30-2012, 02:23 PM

Closed - drove past today and the sign in the window says Closed!

There is a very nice Sears up in Plymouth, Rt 93-Exit 26, close to Wal-mart which is a very well run Sears store crammed full with everything Sears.

01-17-2012, 02:58 PM	#1
dmjr Senior Member Join Date: Apr 2004 Location: Moultonborough, NH Posts: 274 Thanks: 2 Thanked 10 Times in 8 Posts	Sears in Tilton - Customer Service Just thought I would give you all a heads up about a experience I have had with Sears in Tilton. I took my Kenmore Vacuum cleaner there at the beginning of December to get the power cord replaced under warranty. They told me that it would be a week turnaround to get it back. After it did not arrive a week later they called me to inform me that it was going to be longer than expected since they lost it. I went down today after they called me to say it was in and they could not find when I got there. Talk about bad customer service! __________________ DMJR Moultonborough, NH

01-17-2012, 04:22 PM	#2
Belmont Resident Senior Member Join Date: Apr 2004 Location: Belmont NH but prefer Jackman Maine Posts: 1,857 Thanks: 491 Thanked 410 Times in 251 Posts	Concord I avoid that place and drive to Concord. I just don’t trust or like the owner. I think the word that best describes him as very arrogant. The original owner before he bought the place was excellent to deal with. I’m not sure if this guy bought the store before or after they moved from Gilford to Sanbornton. I’ve also has some issues with Sears. Those Kenmore vacuum cleaners are the best though. __________________ "better to have a short life that is full of what you like doing, then a long life spent in a miserable way.."

01-18-2012, 05:15 AM	#6
Belmont Resident Senior Member Join Date: Apr 2004 Location: Belmont NH but prefer Jackman Maine Posts: 1,857 Thanks: 491 Thanked 410 Times in 251 Posts	None came up I did a local search and all I got was Sears, Walmart, Lowes, Macys. Looked on the web site and they had nothing for repair centers but you can order parts if you know what is broken. __________________ "better to have a short life that is full of what you like doing, then a long life spent in a miserable way.."

01-18-2012, 03:07 PM	#9
dmjr Senior Member Join Date: Apr 2004 Location: Moultonborough, NH Posts: 274 Thanks: 2 Thanked 10 Times in 8 Posts	Update on my vacuum cleaner After calling Sears again this morning, it was finally determined that it went from Tilton to Randolph Mass to Kingston NH back to Randolph Mass and finally in Chesterfield VT. They told me that they had no when it would be back from Vermont __________________ DMJR Moultonborough, NH

01-20-2012, 11:25 AM	#16
AC2717 Senior Member Join Date: Apr 2007 Location: Maynard, MA & Paugus Bay Posts: 2,575 Thanks: 753 Thanked 354 Times in 266 Posts	DOwn here in MA, my mother bought a Craftsman snowblower, though I told her not to, she wanted to use a store credit card. WEll within the first year it needed a boat load of work. Called to set up an appointment, she at least bought the warrenty Brought it to the store, was picked up at sears by a sears van, drover it out to somewhere out to springfield to get fix (she lives in Boston), they had it two week, then they had to drive it back to the store and then I picked it up. I was told that all the machines go there. What a joke Also I had to send it back three times. SO then once you go through to someone the third time (same flaws) and I was not around to bring it to the store, they brought a new one to her door. Funny thing was she bought a 4HP, they brought her a 8hp, and took the old one away. YOu wonder why they are in trouble. They just gave her a 1 year newer machine, that cost almost $400 more. Make sense. WHen she asked the guy if she would be charged for it. He said no, this is what I had in the truck so you are all set I used to love Sears up until about 6 years ago when all their stuff turned to crap, but I still like their craftsman hand tools __________________ Capt. of the "No Worries"

01-17-2012, 05:15 PM	#3
Greene's Basin Girl Senior Member Join Date: Sep 2009 Location: Moultonborough, NH Posts: 1,515 Thanks: 394 Thanked 527 Times in 269 Posts	I think the best vacuum is a central vacuum system. If you are building a house I would suggest you get it installed when the house is being built. We have had our system for 20 years and we have never had a problem with it. It makes vacuuming "almost" a pleasure.

01-17-2012, 07:02 PM	#5
jniff101 Senior Member Join Date: Dec 2005 Location: Moultonboro Posts: 113 Thanks: 23 Thanked 18 Times in 12 Posts	Would anyone know where to go to get my Dyson worked on?

The Following 2 Users Say Thank You to joey2665 For This Useful Post:
Argie's Wife (01-19-2012), jniff101 (01-24-2012)

The Following User Says Thank You to Winnisquamguy For This Useful Post:
jniff101 (01-24-2012)

01-18-2012, 08:45 PM	#11
songkrai Senior Member Join Date: Dec 2009 Posts: 732 Thanks: 35 Thanked 146 Times in 99 Posts	The Sears store is question is a franchise store. Someone correct me if I am wrong on this. Sears has traveled a bit since it was one time the largest retailer in the world. Sears Tower in Chicago was the pinacle of the Sears empire. Including offices and the largest distribution center the building was completed in the mid/late 1960's. Just about the time that Home Depot and others were starting up in California and Arkansas. The current story begins with the filing of bankruptcy of KMart. Edward S. Lampert purchased much of the assets and real estate of KMart from bankruptcy court. Edward S. Lampert and others leveraged that and KMart purchased Sears Stores. Then this company changed it's name to Sears Holdings or some such wording. So the investors of bankrupt KMart buy Sears. Then change the name to Sears. Almost everyone in my generation used to shop Sears. At one time you could purchase almost anything at Sears from pre-packaged homes to cars to motorcycles and all sorts of tools, furniture, appliances, and clothing and on and on. There was a Sears Catalog store in almost every city/town in the country. Sears was on top and all others were small potatos. Times have changed. Sears Holdings is attempting a turnaround for both KMart and Sears stores.

01-19-2012, 03:39 PM	#13
songkrai Senior Member Join Date: Dec 2009 Posts: 732 Thanks: 35 Thanked 146 Times in 99 Posts	Well, whether it is Kirby or Dyson some just like expensive vacuum cleaners. Some swear that these are better then all others. Me, I go to the the Wallyworld Black Friday and purchase a $24.00 upright hepa bagless vacuum cleaner. They last 3-4 years. Then I get another. Yes, it is a real vacuum cleaner and not just a motorized mop. It sucks just as good as the expensive ones. No attachments. So a few dollars more if you want attachments.

01-19-2012, 07:36 PM	#14
Argie's Wife Senior Member Join Date: Oct 2004 Location: Alton Posts: 1,908 Blog Entries: 1 Thanks: 533 Thanked 579 Times in 260 Posts	I also use Vacman & Bobbin - great service, good prices and very nice folks!

01-20-2012, 02:41 PM	#17
Sue Doe-Nym Senior Member Join Date: Jul 2009 Posts: 1,425 Thanks: 743 Thanked 788 Times in 413 Posts	Having bought Craftsmen tools for many years because of the warranty, I had a broken 1/4" drive socket wrench and took it to the Tilton store. What a disappointment. The people were not friendly and could only give me a reconditioned wrench and not a new one. The quality was noticeably poorer than the original and I was basically told to take the one they offered and shut up. No more Craftsman tools. What are some other brands of tools that people are buying?

01-20-2012, 02:56 PM	#18
AC2717 Senior Member Join Date: Apr 2007 Location: Maynard, MA & Paugus Bay Posts: 2,575 Thanks: 753 Thanked 354 Times in 266 Posts	Cobalt hand tools at lowes are acutally pretty nice i like them __________________ Capt. of the "No Worries"

The Following User Says Thank You to AC2717 For This Useful Post:
Sue Doe-Nym (01-20-2012)

01-20-2012, 03:20 PM	#19
MAXUM Senior Member Join Date: Apr 2004 Location: Kuna ID Posts: 2,755 Thanks: 246 Thanked 1,942 Times in 802 Posts	SnapOn for me. I have some MAC too. Both have lifetime warranties too and they give you a new replacement. These are professional tools though so they are very expensive but will last a lifetime. The stuff I have has never failed me. You can sometimes get deals off ebay.

01-24-2012, 07:25 AM	#22
Belmont Resident Senior Member Join Date: Apr 2004 Location: Belmont NH but prefer Jackman Maine Posts: 1,857 Thanks: 491 Thanked 410 Times in 251 Posts	Sears returns Sears has not been giving off the shelf replacements on tools for years now on ratchets. Not sure how they work on other tools but I’m sure reconditioned is going to be there first choice. I know way back when they took a brand new one off the shelf and handed it to you. As for other tool suppliers, I was told that HD and Lowes has a lifetime warrantee on their tools but you are only allowed to get a replacement twice then no more. Now it WAS at a Sears store that I was told this so I’m not sure if it is in fact true or not. Either way Sears in general has been going down hill for years. Trying to keep up with the competition has driven their customer service down. I still will not buy anything but Kenmore vacuum cleaners though. I’ve never had one last less than 10 years. __________________ "better to have a short life that is full of what you like doing, then a long life spent in a miserable way.."

01-27-2012, 10:09 AM	#23
guntrain44 Junior Member Join Date: Jan 2012 Posts: 5 Thanks: 0 Thanked 0 Times in 0 Posts	Tilton Sears I have had nothing but great services there.

02-24-2012, 07:10 AM	#24
Winni-Retired Senior Member Join Date: Jun 2009 Location: SE Mass / Lake Posts: 125 Thanks: 96 Thanked 102 Times in 22 Posts	Tilton sears Saw a sign in the window yesterday, as we drove by, that the store was closing ....... It looked like they had a smaller sign that said moving ... but with traffic, it was tough to read it all as to where they are going.

02-24-2012, 12:54 PM	#25
Paugus Bay Resident Senior Member Join Date: Sep 2003 Location: Gilmanton, NH Posts: 754 Thanks: 136 Thanked 93 Times in 51 Posts	Maybe a result of this? http://www.chicagotribune.com/busine...,4483819.story

02-27-2012, 02:44 PM	#26
Lakesrider Senior Member Join Date: Jun 2007 Posts: 2,129 Thanks: 380 Thanked 1,016 Times in 345 Posts	I had to replace a Kobalt ratchet three times. JH Williams tools used to make Koblat but now they are Chinese made. You can get some good tools at Menard's of all places. Husky is made in China as well.. One of the reasons they limit returns is that people buy cheap used sets off ebay and try to return them to Lowe's for a full value replacement. Tool quality is severely lacking these days and until people demand better quality....tools are turning into a disposable asset. Thankfully I bought most of my tools a long time ago when quality was much better.

03-01-2012, 09:49 AM	#27
NHBoat70 Senior Member Join Date: May 2009 Location: Laconia Posts: 69 Thanks: 4 Thanked 17 Times in 7 Posts	Closing I don't think you have to worry about Sears in Tilton anymore. This Homecenter store will be closing soon...

03-30-2012, 02:23 PM	#28
fatlazyless Senior Member Join Date: Apr 2004 Posts: 8,752 Blog Entries: 1 Thanks: 300 Thanked 1,010 Times in 736 Posts	Closed - drove past today and the sign in the window says Closed! There is a very nice Sears up in Plymouth, Rt 93-Exit 26, close to Wal-mart which is a very well run Sears store crammed full with everything Sears. __________________ ... down and out, liv'n that Walmart side of the lake!