Double-check your Metrocast bill.

sky_nh · 10-01-2009, 01:23 PM

Hi, Everyone --

Yesterday I received my latest Metrocast Internet cable bill and a new rate card with all their pricing on it. When I compared the two it looked like I was being over-charged by $8 a month for my Internet connection. I called Metrocast and the service rep confirmed that for me.

It appears that I was over-charged for at least six months, perhaps longer. Their billing department is checking that out now. I am not sure when it happened but the company lowered its billing on their Internet service and I was not aware of the change - nor, evidently, was the person at Metrocast who is responsible for changing rates for existing customers.

In some way, I suppose this is my fault for not looking more closely at my bill. Regardless, I wanted to give a heads-up to the people here in case the same thing has happened to them.

-- Sky

10-01-2009, 01:23 PM	#1
sky_nh Senior Member Join Date: May 2005 Location: Gilford Posts: 76 Thanks: 4 Thanked 15 Times in 5 Posts	Double-check your Metrocast bill. Hi, Everyone -- Yesterday I received my latest Metrocast Internet cable bill and a new rate card with all their pricing on it. When I compared the two it looked like I was being over-charged by $8 a month for my Internet connection. I called Metrocast and the service rep confirmed that for me. It appears that I was over-charged for at least six months, perhaps longer. Their billing department is checking that out now. I am not sure when it happened but the company lowered its billing on their Internet service and I was not aware of the change - nor, evidently, was the person at Metrocast who is responsible for changing rates for existing customers. In some way, I suppose this is my fault for not looking more closely at my bill. Regardless, I wanted to give a heads-up to the people here in case the same thing has happened to them. -- Sky