New Metrocast Setup

searay220 · 11-01-2011, 09:40 PM

As a seasonal customer of Metrocast I recently turned my service off for the winter. They informed me that there new policy is that I would need to "Park" my service for the winter for a $1.95 monthly fee. Or they will completely disconnect my service and then charge me $40 in the spring to have it hooked up. In the past it would be just a $5 charge to have it turned on.They also require 2 week notification before turning it back on. In the past if I went up for the weekend snowmobiling I would call on the ride up and have it turned on while I was on the phone.
It's not a huge deal for me however my being impressed with them and there customer service is GONE.

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11-01-2011, 09:40 PM	#5
searay220 Senior Member Join Date: Sep 2004 Location: Reading Ma/ Alton NH Posts: 81 Thanks: 1 Thanked 5 Times in 3 Posts	As a seasonal customer of Metrocast I recently turned my service off for the winter. They informed me that there new policy is that I would need to "Park" my service for the winter for a $1.95 monthly fee. Or they will completely disconnect my service and then charge me $40 in the spring to have it hooked up. In the past it would be just a $5 charge to have it turned on.They also require 2 week notification before turning it back on. In the past if I went up for the weekend snowmobiling I would call on the ride up and have it turned on while I was on the phone. It's not a huge deal for me however my being impressed with them and there customer service is GONE.

The Following 2 Users Say Thank You to searay220 For This Useful Post:
CTYankee (11-04-2011), Sunbeam lodge (11-02-2011)