Wolfeboro Inn?

[secondcurve]

This is just a guess but I think the problem with the Wolfeboro Inn is that the company that bought it did so right at the top of the market and likely significantly over paid. They then missed their targeted opening date, a deep recession followed, etc. Given this fact pattern, it is likely over extended and doesn't have the resources to run the Inn properly. That is the only explanation I can come up with for the consistently horrible service. The good news is that the facility was done over nicely and at some point it will likely fall into the hands of an operator that can afford to operate it in a proper fashion.

[secondcurve]

A quick google of Hay Creek Hospitality (The Wolfeboro Inn's parent company) came up with this little nugget. It tells you a little bit about the owners' philosophy toward its employees and it might at least partially explain the poor customer service attitudes of the Wolfeboro Inn's employees??


$240,000 Preliminary Settlement Reached in Hotel Employee Class Action

Williamstown, MA: A $240,000 settlement has been proposed in a wages class action lawsuit brought against The Orchards Hotel by 150 current and former hourly employees.

The suit alleged that the hotel had withheld tips and wages. State law dictates that food establishments found to withholding either or both, must play employees three times as much as they're owed. According to the lawyer representing the class, the settlement is not only the recovery each employee is owed, but a multiple of what is owed.

The case reportedly involved a portion of service charges, which are added onto bills at the end of banquets, weddings and large events, being withheld from servers, and all hotel and restaurant staff working at least eight-hour shifts were having 30 minute meal breaks deducted from their paychecks even though they weren’t receiving them.

The listed defendants in the case are HCC Orchards LP, Hay Creek Hospitality LLC, Hay Creek Management Company, and former General Manager Scott Frankel.

JUL-19-10: Hotel, employees settle lawsuit over back pay [BENNINGTONBANNER]

[Merrymeeting]

Originally Posted by secondcurve

This is just a guess but I think the problem with the Wolfeboro Inn is that the company that bought it did so right at the top of the market and likely significantly over paid. They then missed their targeted opening date, a deep recession followed, etc. Given this fact pattern, it is likely over extended and doesn't have the resources to run the Inn properly. That is the only explanation I can come up with for the consistently horrible service. The good news is that the facility was done over nicely and at some point it will likely fall into the hands of an operator that can afford to operate it in a proper fashion.

I've considered that possibility too. But especially in the current economy, I would think it would be just as easy to find a bartender who knows what good customer service is, as opposed to one who could care less. Most often, the pay for both would be the same, and the good one would realize better pay through tips. (Assuming they aren't withheld )