Ordering Specialty Drinks

jrc · 03-31-2011, 04:20 PM

Thirty something years ago, I bought a Coke in a paper cup from a ice cream stand, I dropped it as I walked away from the counter. The guy called me back and gave me a free Coke. The place is long gone but I remember it.

Five or so years ago, my wife got in a stupid arguement with the girl at the ice cream stand in Alton Bay. Last summer she finally agreed to let me buy ice cream there again. The girl probably finished college by now.

Customers have long memories.

Newbiesaukee · 03-31-2011, 04:50 PM

I think it all boils down to the old adage "If they like your service, they tell a friend. If they are unhappy, they tell seven friends."

Pam · 04-01-2011, 01:50 PM

I've been very interested by this discussion. I think a restaurant, bar, etc. is very smart to offer to replace a drink or food item if the customer complains, no matter what the reason. That type of service gets remembered and probably pays off in the long run.

However, it seems really nervy and obnoxious to me for people to actually expect a replacement, or to send something back and want something for free, simply because they don't like what they ordered. I'd be embarassed to be with someone who did something like that.

If there's nothing actually wrong with the order, and it appears as it was described on the menu, it's just an unfortunate choice if the customer doesn't like it. Who hasn't this happened to?? If they want something else, they should expect to pay for it.

My two cents....

Lakesrider · 04-05-2011, 09:44 PM

Quote:

Originally Posted by Pam

If there's nothing actually wrong with the order, and it appears as it was described on the menu, it's just an unfortunate choice if the customer doesn't like it. Who hasn't this happened to?? If they want something else, they should expect to pay for it.

My two cents....

LOL.....Like I did with my ex-wife......

SIKSUKR · 04-06-2011, 01:21 PM

Quote:

Originally Posted by Lakesrider

LOL.....Like I did with my ex-wife......

You sure it wasn't the other way around?

03-31-2011, 04:50 PM	#2
Newbiesaukee Senior Member Join Date: May 2004 Location: Coral Gables, winter; Long Island, summer Posts: 1,354 Thanks: 949 Thanked 573 Times in 298 Posts	I think it all boils down to the old adage "If they like your service, they tell a friend. If they are unhappy, they tell seven friends." __________________ "You're only young once, but you can be immature forever."

03-31-2011, 04:20 PM	#1
jrc Senior Member Join Date: Apr 2004 Location: NH Posts: 2,689 Thanks: 33 Thanked 439 Times in 249 Posts	Thirty something years ago, I bought a Coke in a paper cup from a ice cream stand, I dropped it as I walked away from the counter. The guy called me back and gave me a free Coke. The place is long gone but I remember it. Five or so years ago, my wife got in a stupid arguement with the girl at the ice cream stand in Alton Bay. Last summer she finally agreed to let me buy ice cream there again. The girl probably finished college by now. Customers have long memories.

The Following User Says Thank You to Newbiesaukee For This Useful Post:
hazelnut (03-31-2011)

04-01-2011, 01:50 PM	#3
Pam Senior Member Join Date: May 2004 Posts: 66 Thanks: 22 Thanked 59 Times in 23 Posts	I've been very interested by this discussion. I think a restaurant, bar, etc. is very smart to offer to replace a drink or food item if the customer complains, no matter what the reason. That type of service gets remembered and probably pays off in the long run. However, it seems really nervy and obnoxious to me for people to actually expect a replacement, or to send something back and want something for free, simply because they don't like what they ordered. I'd be embarassed to be with someone who did something like that. If there's nothing actually wrong with the order, and it appears as it was described on the menu, it's just an unfortunate choice if the customer doesn't like it. Who hasn't this happened to?? If they want something else, they should expect to pay for it. My two cents....

The Following 4 Users Say Thank You to Pam For This Useful Post:
donnamatrix (04-01-2011), Jonas Pilot (04-04-2011), Newbiesaukee (04-01-2011), SPT13 (04-06-2011)

The Following User Says Thank You to Lakesrider For This Useful Post:
ishoot308 (04-05-2011)