Alternatives to Breezeline/Atlantic Broadband

[Charlie T]

Originally Posted by map

I’m in the Weirs. Our promotional rate expired and we were up $30 from 2 years ago. I called and yeah- I waited 45 minutes but the retention rep was able to take our rate back to the initial one, saving us the $30. She also increased our spead from 250 mp to 500 mp and we kept everything else the same- same channels and equipment, etc. ( yes- we lease ). She threw in 2 wifi extenders for free that were delivered today by UPS ( not that we need them in our small cottage) and she prorated our current month’s bill so we got a few bucks off that as well.

I had no such luck. I waited on hold for over 2 hours only to be told that the won't reduce my $120+ a month bill for any reason. The current rate for new customers for better service is $39.95 a month. I wish I had got the same Customer Service rep that you got. I ended up canceling my service. I"ll put the satellite back up and deal with it. They can change the name but it's still the same crappy service.

[Leoskeys]

I called and waited for 45 minutes, requested a call back. They did call, but missed me. I called them back, Now I’ve been waiting two weeks to hear from them, nothing…